TechValidate Research on SurePrep, LLC TaxCaddy

321 TechFacts – Page 2 of 11


SurePrep Customer Testimonial

About 25% of our clients use TaxCaddy (we use SurePrep for 100%) and particularly during the pandemic, TaxCaddy allowed for us to seamlessly offer a paperless, no-contact option. Our processes are incredibly streamlined now allowing for increased time performing more intricate work rather than processing the mail/packaging hard copy returns/etc.

Brian McAvoy, Partner/Shareholder, McAvoy CPA LLC

SurePrep Customer Satisfaction Rating

Brian McAvoy, a Partner/Shareholder at McAvoy CPA LLC, would be very likely to recommend SurePrep for this reason:

SurePrep’s products are excellent and they continually improve on their product. This year alone, they have updated their platforms in many ways to ensure an even better user experience than in years past.

SurePrep Customer Satisfaction Rating

Kelli Cox, a CEO at CGC-Mroz Accountants & Advisors, would be very likely to recommend SurePrep for this reason:

SurePrep has simplified our tax season in so many ways, from reducing data entry errors to increasing quality and ease of preparing work papers.

SurePrep Customer Satisfaction Rating

A Partner/Shareholder at a small business professional services company would be very likely to recommend SurePrep for this reason:

Great technology. Allows more time for high-level review and planning. TaxCaddy streamlined document collection and flow into SurePrep.

SurePrep Customer Satisfaction Rating

A Partner/Shareholder at a small business professional services company would be very likely to recommend SurePrep for this reason:

Best customer service! Great product – continuously innovating & making the product better. Cost-effective.

SurePrep Customer Testimonial

The locations that used TaxCaddy saw an increase in 7216 consents received, a decrease in administrative time, and clients liked the messaging feature.

Laura Rodgers, Partner/Shareholder, CBIZ, Inc.

SurePrep Customer Testimonial

Almost every one of my clients that I sent the brochure to used it and loved it. I will be requiring those that have used the portal in the past to convert to TaxCaddy.

Terryl Viner, Partner/Shareholder, Alexander Thompson Arnold, PLLC

SurePrep Customer Testimonial

TaxCaddy made it significantly easier to request documents from clients and to have them ported into SurePrep. It helped our firm reduce administrative time and wait times due to mail. We were able to file our clients’ tax returns in a greater time frame than in previous years.

Brandon Burns, Administrative Staff, Janover LLC

SurePrep Customer Satisfaction Rating

Brandon Burns, an Administrative Staff at Janover LLC, would be very likely to recommend SurePrep for this reason:

It was my company’s first year using this program and I easily learned the program and navigated through, exceeding the expectations of my boss.

SurePrep Customer Testimonial

TaxCaddy simplified our process! SurePrep is especially good with large tax returns.

Administrative Staff, Small Business Consumer Services Company

SurePrep Customer Satisfaction Rating

A Preparer at a large enterprise professional services company would be very likely to recommend SurePrep for this reason:

A wonderful resource and software for preparing tax returns.

SurePrep Customer Testimonial

It was easier for clients to upload tax documents to TaxCaddy for our use in return preparation rather than mailing a physical document or scanning and sending the document by insecure email.

Preparer, Small Business Financial Services Company

SurePrep Customer Testimonial

In a few sentences, please describe the impact TaxCaddy had on your clients’ tax season:

Ease of submitting documents. Camera photo upload of documents very easy to use with no need to scan documents into TaxCaddy. Earlier access to their completed returns and quicker access to refunds, which really makes them happy. :-)

Firm Administrator, Administrative Staff, Schneider Downs

SurePrep Customer Fact

Schneider Downs purchased SurePrep to increase the efficiency of their staff, increase the profitability of their tax practice, grow their tax practice without recruiting and training additional staff, and replace their capacity with technology after losing staff.

SurePrep Customer Satisfaction Rating

Firm Administrator, an Administrative Staff at Schneider Downs, would be very likely to recommend SurePrep for this reason:

It has driven efficiencies to a new/higher level at our firm.

SurePrep Customer Testimonial

Easier and earlier submission of documents. Seamless SurePrep binder creation even before all client documents have been received. This leads to completion of returns in a timely manner thus avoiding 3/15 & 4/15 deadlines.

Firm Administrator, Administrative Staff, Schneider Downs

SurePrep Customer Statistic

92% of organizations agreed with the following statement:

“By offering technology options like TaxCaddy, we provide a better experience to our clients.”

TaxCaddy Customer Satisfaction Rating

A user of TaxCaddy would be very likely to recommend for this reason:

It was extremely easy to use and quite intuitive with good design for interface with other computer systems (uploading documents, etc.)

TaxCaddy Customer Satisfaction Rating

A user of TaxCaddy would be very likely to recommend for this reason:

Easy to use and I prefer the digital experience.

TaxCaddy Customer Testimonial

Much easier to have documents retrieved automatically for brokerage and bank accounts. Rated 10/10!

A user of TaxCaddy

TaxCaddy Customer Testimonial

Made the process more streamlined; easier to pull documents together and get them handed off for processing.

A user of TaxCaddy

TaxCaddy Customer Testimonial

TaxCaddy made the process of identifying and submitting the complete set of documents my tax professional needed so much easier and clearer to manage. Easy and smart interface for managing documents and communication with my tax professional!

Craig Dooley, a user of TaxCaddy

TaxCaddy Customer Satisfaction Rating

A user of TaxCaddy would be very likely to recommend for this reason:

Easy to use and way better than sending paper around.

TaxCaddy Customer Satisfaction Rating

Rated 10/10!

Leonardo Del Riego, a user of TaxCaddy, would be very likely to recommend for this reason:

Ease of use and clarity. It is a game changer to be able to import all your documents automatically.

TaxCaddy Customer Testimonial

TaxCaddy made it easy to send specific items into my accountant. TaxCaddy also made it easier for me to keep track of what items were already sent in and which were still pending.

A user of TaxCaddy

TaxCaddy Customer Satisfaction Rating

Elissa Dedinsky, a user of TaxCaddy, would be very likely to recommend for this reason:

TaxCaddy simplified the process, made it easy for my tax team to contact me to collect my documents, expedited the process of receiving my return, and overall made the process go smoothly. It also reminded me to add in documents to my return that otherwise, I would have left out. It made submitting everything very efficient and easy.

TaxCaddy Customer Satisfaction Rating

Daniel Debeer, a user of TaxCaddy, would be very likely to recommend for this reason:

Ease of use and communication with the tax preparer.

TaxCaddy Customer Testimonial

TaxCaddy simplified the process of submitting information. Very intuitive and easy to use. Saved time.

A user of TaxCaddy

TaxCaddy Customer Satisfaction Rating

Janell Daugherty, a user of TaxCaddy, would be very likely to recommend for this reason:

It was easy to upload and send versus the organizer way!

TaxCaddy Customer Testimonial

Using Tax Caddy was definitely an easier way to get documents organized and sent to my tax professional. Also easy to shoot a quick question to him.

Julie Cuneo, a user of TaxCaddy




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