TechValidate Research on SurePrep, LLC TaxCaddy

These pages present data that TechValidate has sourced via direct research with verified customers and users of SurePrep, LLC TaxCaddy. TechValidate stands behind the authenticity of all published data. Learn more »

4,040 Customers Surveyed

36,976 Data Points Collected

321 Published TechFacts

4 Published Charts

1 Published Case Study

Selected Research Highlights

TaxCaddy Customer Satisfaction Rating

A user of TaxCaddy would be very likely to recommend for this reason:

TaxCaddy simplified communications between me and my tax professional. It was much easier to deliver my supporting documents. I like the ability to provide my tax professional with all of my tax documents electronically.

SurePrep Customer Satisfaction Rating

A Partner/Shareholder at a medium enterprise professional services company would be very likely to recommend SurePrep for this reason:

Consistently upgrading and enhancing products, high level of service.

TaxCaddy Case Study

User of TaxCaddy


This case study of a user of TaxCaddy is based on a May 2018 survey conducted by TechValidate, a 3rd-party research service.

“I will use TaxCaddy in the future. It was easy to use, understand, and designed well.”


In prior tax years, this profiled user downloaded the organizer and questionnaire from their tax professional’s portal, website or file sharing service and completed all of it. Although satisfied with the process used in prior tax years, when asked to compare it to TaxCaddy she said TaxCaddy was a “significant improvement”.

Use Case

The key features and functionalities of TaxCaddy that the surveyed user uses and rated as “Excellent” in comparison to the processes used in prior tax seasons:

  • Easy-to-answer questionnaire
  • Easy-to-use document request list
  • Electronic signing of documents
  • Photographing documents with the TaxCaddy app for iPhone/Android
  • Smart Links to automatically retrieve documents
  • Messaging the tax professional
  • Tax return delivery


“By offering technology options like TaxCaddy, my tax professional demonstrates that he/she wants to improve my experience as a client.”

The surveyed user said that she would be likely to use the following potential enhancements:

  • Ability to pay her tax professional’s fees
  • Ability to track estimated tax payments
  • Reduced email notifications
  • Ability for her spouse to e-sign documents via email
  • Ability to log in with Google, Microsoft or other accounts

The surveyed user rated TaxCaddy Support as not necessary, because TaxCaddy was already so easy to use.

SurePrep Customer Research

How would you rate the value of each of the following TaxCaddy features for your clients?

Extremely valuable Very valuable Valuable Somewhat valuable Not valuable

Easy to complete Questionnaire
Document Request List
SmartLinks (automated document retrieval)
Photo scanning with the TaxCaddy app for iPhone and Android

SurePrep Customer Research

What challenges led you to evaluate and ultimately select TaxCaddy?

We wanted to give our clients a modern, convenient option.
We wanted to streamline and optimize our 1040 workflow to support our long-term growth plans.
We wanted to reduce administrative time (e.g. collating, mailing, receiving and scanning documents).
We wanted to reduce our hard costs (e.g. paper, toner, stamps, envelopes, printing, scanning).

More to Explore

About SurePrep, LLC TaxCaddy

TaxCaddy makes gathering tax documents and sharing them with your tax professional a breeze.

SurePrep, LLC TaxCaddy Website   SurePrep, LLC Website