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TechValidate Research on Star2Star Communications

These pages present data that TechValidate has sourced via direct research with verified customers and users of Star2Star Communications. TechValidate stands behind the authenticity of all published data. Learn more »



5,827 Customers Surveyed

44,999 Data Points Collected

185 Published TechFacts

68 Published Charts

43 Published Case Studies



Selected Research Highlights


All My Clients Are Pleased

Peter Angelou, a Consultant at DTech Partners, is very likely to recommend Star2Star Communications for the following reason:

I’ve been a dealer for 6+ years and all of my clients that have migrated to Star2Star’s UCaaS solution are very pleased with the services that they are receiving and the cost savings that they have achieved as a result.

Why Non-Profits Choose Star2Star

What factors led you to switch to Star2Star?

Cost Savings
54%
Reliability And Scalability
44%
Feature Suite
22%
Ease Of Use
33%
Unifying Multiple Locations
26%
Disaster Avoidance And Recovery
13%
Other
16%

Case Study: Ameritel Voice &Amp; Data

Introduction

This case study of Ameritel Voice & Data is based on a July 2015 survey of Star2Star Communications customers by TechValidate, a 3rd-party research service.

“It is a single communications platform that allows us to focus training and development on one manufacturer and fits most all business models. Our whse. stock is not needed to be kept at the level it has been in the past. Centralized administration without additional configuration.”

Challenges

  • Factors leading them to partner with Star2Star:
    • Customer retention rate
    • The unique blended architecture technology

Use Case

  • Main selling points used when selling to Star2Star customers:
    • Cost reduction
    • The ability to unify multiple location
    • Reliability and scalability
    • Ease of use
    • Unified communications features
  • Cites the following as the most impactful selling points to Star2Star customers:
    • Cost reduction
    • The ability to unify multiple locations
    • Reliability and scalability
    • Ease of use
    • Unified communications features
  • Competing product and service sold:
    • Traditional landline-powered PBX solutions

Results

  • Cites products and services available as the Star2Star aspect having the biggest impact.
  • Products or services most important to their customers:
    • StarRecovery
    • StarScope 2 Presence Management
  • Have increased annual income by 20%-30% since partnering with Star2Star.
  • Rates the following aspects of Star2Star’s partner program:
    • Training: satisfactory
    • Sales Support: good
    • Promotions: good
    • Marketing Support: good
    • Fit With Your Business Model: excellent

DTech Partners Testimonial

Partnering with Star2Star has given us the ability to expand beyond providing traditional data networking services to our long-standing clients, and allows us to offer a more cost-effective UCaaS solution versus what Cisco can provide.

Peter Angelou, Consultant, DTech Partners

Case Study: Head 2 Head

Introduction

This case study of Head 2 Head is based on a July 2015 survey of Star2Star Communications customers by TechValidate, a 3rd-party research service.

“The system has increased our office efficiency on several levels. The Star2Star Application Framework allows for immediate knowledge of who is on the phone, and the online portal allows me to quickly make changes in our system.”

Challenges

  • Looking for a new communications solution because of:
    • Paying too much/looking to cut costs
    • Looking to upgrade to VoIP
  • Cites the following reasons as factors leading them to Star2Star:
    • Cost savings
    • Feature suite
    • Ease of use
  • Used traditional landline-powered PBX solutions prior to deploying Star2Star.

Use Case

  • Currently using the following Star2Star unified communications products and services:
    • StarConferencing
    • StarPhone and the Star2Star SoftPhone
  • Star2Star feature or service interested in adding in the future:
    • StarVideo

Results

  • Has cut their monthly communications costs by 40%-50% by switching to Star2Star.
  • Rated aspects of Star2Star:
    • Cost: excellent
    • Reliability: satisfactory
    • Ease of use: satisfactory
    • Effectiveness in their business: satisfactory
    • Meets goals and objectives: good

Partners: What Do You Think Matters To Customers

Which Star2Star unified communications products or services are important to your customers?

StarCenter And StarView - Contact Center And Analytics
28%
StarConferencing - Conference Calling
32%
StarContact - CRM Integration
17%
StarRecovery - Disaster Recovery
47%
StarFax - Faxing
26%
StarPhone And The Star2Star SoftPhone - Mobile Solutions
41%
StarVideo - Videoconferencing
8%
StarScope 2 Presence Management
44%


More to Explore



About Star2Star Communications

Unified cloud communications solution.

Star2Star Communications Website   Star2Star Communications Website