Menu

TechValidate Research on Star2Star Communications

These pages present data that TechValidate has sourced via direct research with verified customers and users of Star2Star Communications. TechValidate stands behind the authenticity of all published data. Learn more »



5,828 Customers Surveyed

45,008 Data Points Collected

185 Published TechFacts

68 Published Charts

43 Published Case Studies



Selected Research Highlights


Why Computer Professionals Choose Star2Star

What factors led you to switch to Star2Star?

Cost Savings
49%
Reliability And Scalability
53%
Feature Suite
41%
Ease Of Use
40%
Unifying Multiple Locations
29%
Disaster Avoidance And Recovery
23%
Other
21%

Why Our Customers Were Looking To Switch Solutions

Before you switched to Star2Star, why were you looking for a new communications solution?

Reliability Concerns
46%
Paying Too Much/Looking To Cut Costs
43%
Contract Expiring/Moving To A New Location
14%
Looking To Upgrade To VoIP
25%
Lack Of Features
29%
Other
11%

Star2Star Communications Case Study

The Fulfillment House

Introduction

This case study of The Fulfillment House is based on a March 2016 survey of Star2Star Communications customers by TechValidate, a 3rd-party research service.

“We work very closely with our customers, many times either answering all of their calls for consumers or acting as a rollover for their office phones. Instead of giving a person calling another phone number to call if they need help, we can actually transfer them using the Star2Star system. We are connected to our two biggest accounts, one in New York and the other in Maryland as if they were just in the next office. I also love the ability to go online and change a setting, rollover number, number of rings, and to see call volume and detail for all of our lines. So easy to add new lines too. Bob set up three new lines, one with an 800 number added, in less than an hour. Our customers were so impressed!”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Star2Star Communications:

  • Chose Star2Star over the following vendors:
    • Traditional Landline-Powered PBX Solutions
    • Comcast
  • Used Star2Star to solve the following problems:
    • Unifying multiple locations
    • Cutting costs
    • Unreliable communications services
    • Poor call quality
    • A lack of communications features
    • Multiple phone bills
    • Support and maintenance difficulties
    • Difficult user interfaces
    • Customer service

Use Case

The key features and functionalities of Star2Star Communications that the surveyed company uses:

  • Found the following products and services to be most influential when deciding to switch to Star2Star:
    • Quality and Reliable Voice
    • Contact Center And Analytics
    • Line Pooling and Bursting
  • Impressed with the following aspects of Star2Star:
    • Reliability
    • Cost
    • Ease of use
    • Call quality

Results

The surveyed company achieved the following results with Star2Star Communications:

  • Increased productivity by 20%-40% since switching to Star2Star.
  • Recommends Star2Star for the following reasons:
    • Reliability
    • Ease of use
    • Cost savings
    • Support
  • Cut their monthly communication costs by more than 60% since switching to Star2Star.
  • Rates the following Star2Star products and services:
    • Voice features: excellent
    • Fax: good
    • Contact center and analytics: excellent
    • Presence management: excellent

Star2Star Communications Customer Statistic

Our Reliability and Support Save You Money

33% of surveyed partners cut their expenses with reliable system and technical support/maintenance provided by Star2Star.

33%

Star2Star Communications Customer Statistic

Our Customers Love StarCenter

85% of surveyed customers rate Star2Star’s contact center and analytics as satisfactory or better.

85%

Star2Star Communications Case Study

Business Data Systems Inc.

Introduction

This case study of Business Data Systems Inc. is based on a March 2016 survey of Star2Star Communications customers by TechValidate, a 3rd-party research service.

“Star2Star has allowed us to add additional services to our existing customer base. It also allowed us to make system corrections without having to roll a truck for onsite work.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Star2Star Communications:

  • Star2Star made it easier to do business in the following ways:
    • Achieved remote maintenance and MACs/ fewer truck rollouts
    • Achieved reliable, solid-state equipment

Use Case

The key features and functionalities of Star2Star Communications that the surveyed company uses:

  • Most impressed with the following aspects from Star2Star’s solution and partner program:
    • Sales and Marketing support
    • Compatibility with their business model
    • Reliability and scalability
    • The unique blended architecture technology
  • Considers the following products and services to be superior upgrades over the competition:
    • Voice
    • StarScope 2 – Presence Management
  • Recommends Star2Star to their partner for the following reasons:
    • Reliability
    • Call quality
    • Ease of use

Results

The surveyed company achieved the following results with Star2Star Communications:

  • Most satisfied with the Star2Star Partner Program’s products and services available.
  • Cut their expenses in the following areas with Star2Star:
    • Remote maintenance and MACs/fewer truck rollouts
  • Increased their annual income by 1%-20% from partnering with Star2Star.


More to Explore



About Star2Star Communications

Unified cloud communications solution.

Star2Star Communications Website   Star2Star Communications Website