TechValidate Research on Star2Star

These pages present data that TechValidate has sourced via direct research with verified customers and users of Star2Star. TechValidate stands behind the authenticity of all published data. Learn more »



5,864 Customers Surveyed

45,303 Data Points Collected

203 Published TechFacts

70 Published Charts

44 Published Case Studies



Selected Research Highlights


Star2Star Customers Don’t Have To Chase Down Their Provider

Reliability. Since I am not chasing after our previous provider for training or fixes, it frees up my time to do things that actually should require regular attention.

Operations Manager, Educational Institution

Star2Star Communications Customer Testimonial

Star2Star Communications Customer Testimonial

With Star2Star, we’ve significantly reduced our monthly recurring phone bills, increased our staff productivity, and have received superb customer support and staff to interact with.

Josh C, Business Development Executive, InfoTech Solutions, LLC

Case Study: D Tech Partners

Introduction

This case study of DTech Partners is based on a August 2015 survey of Star2Star Communications customers by TechValidate, a 3rd-party research service.

“Partnering with Star2Star has given us the ability to expand beyond providing traditional data networking services to our long-standing clients, and allows us to offer a more cost-effective UCaaS solution versus what Cisco can provide.”

Challenges

  • Factors leading them to partner with Star2Star:
    • Increased earning potential
    • Compatibility with your business model
    • Reliability and scalability
    • The unique blended architecture technology

Use Case

  • Main selling points used when selling to Star2Star customers:
    • Cost reduction
    • The ability to unify multiple location
    • Reliability and scalability
    • Ease of use
    • Unified communications features
  • Cites cost reduction as the most impactful selling point to Star2Star customers.
  • Competing product and service sold:
    • Cisco Unified Communications Manager

Results

  • Cites customer retention rate as the Star2Star aspect having the biggest impact.
  • Products or services most important to their customers:
    • StarCenter and StarView
    • StarConferencing
    • StarContact
    • StarRecovery
    • StarFax
    • StarPhone and the Star2Star SoftPhone
    • StarVideo
    • StarScope 2 Presence Management
  • Have increased annual income by 10%-20% since partnering with Star2Star.
  • Rates the following aspects of Star2Star’s partner program:
    • Training: good
    • Sales Support: good
    • Promotions: excellent
    • Marketing Support: satisfactory
    • Fit With Your Business Model: excellent

Star2Star Communications Customer Research

Why Our Partners Choose Us

What factors led you to partner with Star2Star?

Increased earning potential
51%
Sales and marketing support
27%
Compatibility with your business model
46%
Reliability and scalability
63%
Customer retention rate
32%
The unique Hybrid Architecture technology
75%

Why Users Of Other Solutions Decided On Star2Star

What factors led you to switch to Star2Star?

Cost Savings
45%
Reliability And Scalability
51%
Feature Suite
9%
Ease Of Use
40%
Unifying Multiple Locations
33%
Disaster Avoidance And Recovery
24%
Other
15%

Star2Star Communications Case Study

InfoTech Solutions

Introduction

This case study of InfoTech Solutions is based on a March 2016 survey of Star2Star Communications customers by TechValidate, a 3rd-party research service.

“Star2Star massively reduced monthly reoccurring phone bills. They increased productivity from my staff which is always positive for revenue growth and customer satisfaction. It is feature rich with actual features that WORK! Superb customer support and staff to interact with.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Star2Star Communications:

  • Chose Star2Star over the following vendor:
    • Traditional Landline-Powered PBX Solutions
  • Used Star2Star to solve the following problems:
    • Unifying multiple locations
    • Cutting costs
    • A lack of communications features
    • Multiple phone bills
    • Support and maintenance difficulties
    • Difficult user interfaces
    • Customer service

Use Case

The key features and functionalities of Star2Star Communications that the surveyed company uses:

  • Found the following products and services to be most influential when deciding to switch to Star2Star:
    • Quality and Reliable Voice
    • Conference Calling
    • Disaster Recovery
    • Fax
    • Mobile Solutions
    • Videoconferencing
    • Presence Management
    • Flexible Pricing Options
    • Line Pooling and Bursting
  • Impressed with the following aspects of Star2Star:
    • Reliability
    • Cost
    • Feature suite
    • Ease of use
    • Call quality

Results

The surveyed company achieved the following results with Star2Star Communications:

  • Increased productivity by more than 60% since switching to Star2Star.
  • Recommends Star2Star for the following reasons:
    • Feature suite
    • Reliability
    • Call quality
    • Ease of use
    • Cost savings
    • Support
  • Cut their monthly communication costs by 40%-60% since switching to Star2Star.
  • Rates the following Star2Star products and services:
    • Voice features: excellent
    • Videoconferencing: satisfactory
    • Contact center and analytics: satisfactory
    • Presence management: excellent


More to Explore



About Star2Star

Unified cloud communications solution.

Star2Star Website   Star2Star Website