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TechValidate Research on Star2Star Communications

These pages present data that TechValidate has sourced via direct research with verified customers and users of Star2Star Communications. TechValidate stands behind the authenticity of all published data. Learn more »



4,625 Customers Surveyed

35,770 Data Points Collected

182 Published TechFacts

68 Published Charts

41 Published Case Studies



Selected Research Highlights


Star2Star Communications Customer Testimonial

Star2Star Communications Customer Testimonial

Star2Star has made it easier to set up our remote employees. We have a screen in the customer service center that allows them to see live data on incoming calls, calls in queue, et cetera. The reporting features have assisted us in understanding call volume, capacity, and efficiency, which helps us staff the phones appropriately.

Operations Manager, Small Business Insurance Company

Star2Star Communications Customer Statistic

We Cut Out Your Remote MACs and Truck Rollouts

39% of surveyed partners cut their expenses in remote maintenance and MACs/fewer truck rollouts with Star2Star.

39%

Why Comcast Customers Decided On Star2Star

What factors led you to switch to Star2Star?

Cost Savings
38%
Reliability And Scalability
42%
Feature Suite
17%
Ease Of Use
43%
Unifying Multiple Locations
26%
Disaster Avoidance And Recovery
9%
Other
16%

Case Study: Capsa Solutions

Introduction

This case study of Capsa Solutions is based on a August 2015 survey of Star2Star Communications customers by TechValidate, a 3rd-party research service.

“Star2Star has saved our company about $10,000 annually in Line and Calling plans. We used the DR functionality when we moved our Columbus office by forwarding the calls to our Portland Branch.”

Challenges

  • Looking for a new communications solution because of:
    • Paying too much/looking to cut costs
  • Cites the following reasons as factors leading them to Star2Star:
    • Cost savings
    • Disaster avoidance and recovery
  • Used traditional landline-powered PBX solutions prior to deploying Star2Star.

Use Case

  • Currently using the following Star2Star unified communications product and service:
    • Star to Star Sip Trunks
  • Star2Star feature or service interested in adding in the future:
    • StarConferencing

Results

  • Has cut their monthly communications costs by 30%-40% by switching to Star2Star.
  • Rated aspects of Star2Star:
    • Cost: excellent
    • Reliability: good
    • Ease of use: satisfactory
    • Effectiveness in their business: good
    • Meets goals and objectives: good

Star2Star Communications Customer Research

Star2Star Helps Solve Business Problems

Which of the following problems has switching to Star2Star helped solve?

Difficult User Interfaces
13%
Poor Call Quality
19%
Unreliable Communications Services
22%
Support And Maintenance Difficulties
25%
Lack Of Communications Features
27%
Customer Service
28%
Multiple Phone Bills
28%
Unifying Multiple Locations
37%
Cutting Costs
45%

Star2Star Communications Case Study

Macs at Work Inc.

Introduction

This case study of Macs at Work Inc. is based on a March 2016 survey of Star2Star Communications customers by TechValidate, a 3rd-party research service.

“I believe Star2Star has increased our annual service income by 25%. We do not have dropped calls. Clients no longer complain about getting busy signals. The Star2Star app really helps us to cover the phones when one person is out.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Star2Star Communications:

  • Star2Star made it easier to do business in the following ways:
    • Achieved remote maintenance and MACs / fewer truck rollouts
    • Reduced workload and manhours
    • Gained a reliable system and technical support / maintenance
    • Achieved reliable, solid-state equipment

Use Case

The key features and functionalities of Star2Star Communications that the surveyed company uses:

  • Most impressed with the following aspect from Star2Star’s solution and partner program:
    • The unique blended architecture technology
  • Considers the following products and services to be superior upgrades over the competition:
    • StarConference – Conference Calling
    • StarRecovery – Disaster Recovery
    • StarPhone And The Star2Star Softphone – Mobile Solutions
    • StarScope 2 – Presence Management
  • Recommends Star2Star to their partner for the following reasons:
    • Feature suite
    • Reliability
    • Call quality
    • Ease of use
    • Earning potential
    • Customer retention rate

Results

The surveyed company achieved the following results with Star2Star Communications:

  • Most satisfied with the Star2Star Partner Program’s reliability and scalability.
  • Cut their expenses in the following areas with Star2Star:
    • Remote maintenance and MACs / fewer truck rollouts
    • Reduced workload and manhours
    • Reliable system and technical support / maintenance
    • Equipment costs
  • Increased their annual income by up to 20% from partnering with Star2Star.


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About Star2Star Communications

Unified cloud communications solution.

Star2Star Communications Website   Star2Star Communications Website