TechValidate Research on Star2Star Communications

These pages present data that TechValidate has sourced via direct research with verified customers and users of Star2Star Communications. TechValidate stands behind the authenticity of all published data. Learn more »



5,828 Customers Surveyed

45,008 Data Points Collected

188 Published TechFacts

68 Published Charts

43 Published Case Studies



Selected Research Highlights


Star2Star Communications Case Study

The Fulfillment House

Introduction

This case study of The Fulfillment House is based on a March 2016 survey of Star2Star Communications customers by TechValidate, a 3rd-party research service.

“We work very closely with our customers, many times either answering all of their calls for consumers or acting as a rollover for their office phones. Instead of giving a person calling another phone number to call if they need help, we can actually transfer them using the Star2Star system. We are connected to our two biggest accounts, one in New York and the other in Maryland as if they were just in the next office. I also love the ability to go online and change a setting, rollover number, number of rings, and to see call volume and detail for all of our lines. So easy to add new lines too. Bob set up three new lines, one with an 800 number added, in less than an hour. Our customers were so impressed!”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Star2Star Communications:

  • Chose Star2Star over the following vendors:
    • Traditional Landline-Powered PBX Solutions
    • Comcast
  • Used Star2Star to solve the following problems:
    • Unifying multiple locations
    • Cutting costs
    • Unreliable communications services
    • Poor call quality
    • A lack of communications features
    • Multiple phone bills
    • Support and maintenance difficulties
    • Difficult user interfaces
    • Customer service

Use Case

The key features and functionalities of Star2Star Communications that the surveyed company uses:

  • Found the following products and services to be most influential when deciding to switch to Star2Star:
    • Quality and Reliable Voice
    • Contact Center And Analytics
    • Line Pooling and Bursting
  • Impressed with the following aspects of Star2Star:
    • Reliability
    • Cost
    • Ease of use
    • Call quality

Results

The surveyed company achieved the following results with Star2Star Communications:

  • Increased productivity by 20%-40% since switching to Star2Star.
  • Recommends Star2Star for the following reasons:
    • Reliability
    • Ease of use
    • Cost savings
    • Support
  • Cut their monthly communication costs by more than 60% since switching to Star2Star.
  • Rates the following Star2Star products and services:
    • Voice features: excellent
    • Fax: good
    • Contact center and analytics: excellent
    • Presence management: excellent

Why Financial Services Customers Choose Star2Star

What factors led you to switch to Star2Star?

Cost Savings
46%
Reliability And Scalability
41%
Feature Suite
20%
Ease Of Use
32%
Unifying Multiple Locations
29%
Disaster Avoidance And Recovery
16%
Other
19%

Star2Star Communications Customer Statistic

Our Partners Love Our Training

85% of surveyed partners rate Star2Star’s training as satisfactory or better.

85%

How We’ve Impacted Real Estate Customers The Most

Which single aspect of the Star2Star solution has made the biggest impact on your business?

Cost savings: 21%
Reliability and scalability: 36%
Mobility: 6%
Staff Efficiency Improvements: 13%
Disaster avoidance and recovery: 0%
Unifying multiple locations: 8%
Other: 17%

Customers Making the Switch For Cost Have Been Satisfied

97% of surveyed customers who selected cost savings rate Star2Star’s cost as satisfactory or better.

Case Study: Substance Abuse Foundation

Introduction

This case study of Substance Abuse Foundation is based on a August 2015 survey of Star2Star Communications customers by TechValidate, a 3rd-party research service.

“Employees (especially the boss) no longer get upset and stressed out about telephones going down. IT is happy, since I am the IT manager I am happy because I don’t look bad any more.”

Challenges

  • Looking for a new communications solution because of:
    • Reliability concerns
    • Paying too much/looking to cut costs
  • Cites the following reasons as factors leading them to Star2Star:
    • Cost savings
    • Reliability and scalability
  • Used ESI prior to deploying Star2Star.

Use Case

  • Currently using the following Star2Star unified communications product and service:
    • StarConferencing

Results

  • Has cut their monthly communications costs by 20%-30% by switching to Star2Star.
  • Rated aspects of Star2Star:
    • Cost: excellent
    • Reliability: excellent
    • Ease of use: excellent
    • Effectiveness in their business: excellent
    • Meets goals and objectives: excellent


More to Explore



About Star2Star Communications

Unified cloud communications solution.

Star2Star Communications Website   Star2Star Communications Website