Menu

TechValidate Research on Star2Star Communications

These pages present data that TechValidate has sourced via direct research with verified customers and users of Star2Star Communications. TechValidate stands behind the authenticity of all published data. Learn more »



5,828 Customers Surveyed

45,008 Data Points Collected

185 Published TechFacts

68 Published Charts

43 Published Case Studies



Selected Research Highlights


How We’ve Impacted Non-Profits Most

Which single aspect of the Star2Star solution has made the biggest impact on your business?

Cost savings: 31%
Reliability and scalability: 20%
Mobility: 4%
Staff Efficiency Improvements: 12%
Disaster avoidance and recovery: 0%
Unifying multiple locations: 21%
Other: 12%

Star2Star Communications Customer Statistic

Our Customers Love Our Prices

96% of surveyed customers rate Star2Star’s cost as satisfactory or better.

96%

Star2Star Communications Customer Statistic

We Save Our Customers Big

42% of surveyed customers cut their monthly communication costs by 20% or more since switching to Star2Star.

42%

Case Study: Ameritel Voice &Amp; Data

Introduction

This case study of Ameritel Voice & Data is based on a July 2015 survey of Star2Star Communications customers by TechValidate, a 3rd-party research service.

“It is a single communications platform that allows us to focus training and development on one manufacturer and fits most all business models. Our whse. stock is not needed to be kept at the level it has been in the past. Centralized administration without additional configuration.”

Challenges

  • Factors leading them to partner with Star2Star:
    • Customer retention rate
    • The unique blended architecture technology

Use Case

  • Main selling points used when selling to Star2Star customers:
    • Cost reduction
    • The ability to unify multiple location
    • Reliability and scalability
    • Ease of use
    • Unified communications features
  • Cites the following as the most impactful selling points to Star2Star customers:
    • Cost reduction
    • The ability to unify multiple locations
    • Reliability and scalability
    • Ease of use
    • Unified communications features
  • Competing product and service sold:
    • Traditional landline-powered PBX solutions

Results

  • Cites products and services available as the Star2Star aspect having the biggest impact.
  • Products or services most important to their customers:
    • StarRecovery
    • StarScope 2 Presence Management
  • Have increased annual income by 20%-30% since partnering with Star2Star.
  • Rates the following aspects of Star2Star’s partner program:
    • Training: satisfactory
    • Sales Support: good
    • Promotions: good
    • Marketing Support: good
    • Fit With Your Business Model: excellent

Why Our Customers Chose Us Over Comcast

What factors led you to switch to Star2Star?

Cost Savings
38%
Reliability And Scalability
42%
Feature Suite
17%
Ease Of Use
43%
Unifying Multiple Locations
26%
Disaster Avoidance And Recovery
9%
Other
16%

Case Study: Kentucky Orthopedic Clinic

Introduction

This case study of Kentucky Orthopedic Clinic is based on a July 2015 survey of Star2Star Communications customers by TechValidate, a 3rd-party research service.

“Reduction in costs associated with land lines and a more efficient way of communicating between our offices.”

Challenges

  • Looking for a new communications solution because of:
    • Reliability concerns
    • Paying too much/looking to cut costs
    • Looking to upgrade to VoIP
    • A lack of features
  • Cites the following reasons as factors leading them to Star2Star:
    • Cost savings
    • Reliability and scalability
    • Feature suite
    • Ease of use
    • Unifying multiple locations
  • Used traditional landline-powered PBX solutions prior to deploying Star2Star.

Use Case

  • Currently using the following Star2Star unified communications product and service:
    • StarConferencing
  • Star2Star feature or service interested in adding in the future:
    • StarFax

Results

  • Has cut their monthly communications costs by > 50% by switching to Star2Star.
  • Rated aspects of Star2Star:
    • Cost: excellent
    • Reliability: excellent
    • Ease of use: excellent
    • Effectiveness in their business: excellent
    • Meets goals and objectives: excellent


More to Explore



About Star2Star Communications

Unified cloud communications solution.

Star2Star Communications Website   Star2Star Communications Website