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TechValidate Research on Star2Star Communications

These pages present data that TechValidate has sourced via direct research with verified customers and users of Star2Star Communications. TechValidate stands behind the authenticity of all published data. Learn more »



4,625 Customers Surveyed

35,770 Data Points Collected

182 Published TechFacts

68 Published Charts

42 Published Case Studies



Selected Research Highlights


David Blondin, a Chief Technology Officer at Ashcraft & Gerel, LLP is very likely to recommend Star2Star Communications for the following reason:

We have recommended Star2Star to several businesses because it has changed the way my organization works. Phones are very easy to manage and the various options allow us to tailor them to our needs which has increased our efficiency. In addition to this, the reporting feature allows us to track call campaigns down to the minute which helps us dictate where and when we spend advertising money.

Case Study: Capsa Solutions

Introduction

This case study of Capsa Solutions is based on a August 2015 survey of Star2Star Communications customers by TechValidate, a 3rd-party research service.

“Star2Star has saved our company about $10,000 annually in Line and Calling plans. We used the DR functionality when we moved our Columbus office by forwarding the calls to our Portland Branch.”

Challenges

  • Looking for a new communications solution because of:
    • Paying too much/looking to cut costs
  • Cites the following reasons as factors leading them to Star2Star:
    • Cost savings
    • Disaster avoidance and recovery
  • Used traditional landline-powered PBX solutions prior to deploying Star2Star.

Use Case

  • Currently using the following Star2Star unified communications product and service:
    • Star to Star Sip Trunks
  • Star2Star feature or service interested in adding in the future:
    • StarConferencing

Results

  • Has cut their monthly communications costs by 30%-40% by switching to Star2Star.
  • Rated aspects of Star2Star:
    • Cost: excellent
    • Reliability: good
    • Ease of use: satisfactory
    • Effectiveness in their business: good
    • Meets goals and objectives: good

Star2Star Communications Customer Research

Why Our Partners Love Us

What aspect of the Star2Star Partner Program are you most satisfied with?

Quoting And Billing Support
2%
Customer Retention Rate
6%
Technical Support
6%
Sales And Marketing Support
7%
Products And Services Available
15%
Earning Potential
17%
Reliability And Scalability
41%
Other
7%

Case Study: Substance Abuse Foundation

Introduction

This case study of Substance Abuse Foundation is based on a August 2015 survey of Star2Star Communications customers by TechValidate, a 3rd-party research service.

“Employees (especially the boss) no longer get upset and stressed out about telephones going down. IT is happy, since I am the IT manager I am happy because I don’t look bad any more.”

Challenges

  • Looking for a new communications solution because of:
    • Reliability concerns
    • Paying too much/looking to cut costs
  • Cites the following reasons as factors leading them to Star2Star:
    • Cost savings
    • Reliability and scalability
  • Used ESI prior to deploying Star2Star.

Use Case

  • Currently using the following Star2Star unified communications product and service:
    • StarConferencing

Results

  • Has cut their monthly communications costs by 20%-30% by switching to Star2Star.
  • Rated aspects of Star2Star:
    • Cost: excellent
    • Reliability: excellent
    • Ease of use: excellent
    • Effectiveness in their business: excellent
    • Meets goals and objectives: excellent

Star2Star Communications Customer Research

How We Save Our Partners

In what ways has Star2Star cut your expenses?

Remote Maintenance And MACs/Fewer Truck Rollouts
39%
Reduced Workload And Manhours
18%
Reliable System And Technical Support/Maintenance
33%
Sales And Marketing Support
19%
Custom-Fit Partner Model
14%
Engineering Support
14%
Equipment Costs
19%

Star2Star Communications Customer Review

5/5 Stars

How our organization uses Star2Star Communications:

Star2Star has allowed us to have multiple call center Queues to serve our customers. With the real-time Multi Queue Monitor running on a large flat panel TV, agents can see the call volume of each Queue. With multiple locations and the use of remote phones and mobile applications, it is very easy to setup remote office locations. By using the reporting features we are able to track high volume time when more agents are needed to help with calls. In short, just about every feature that has been offered I have found a use to help our company grow.

Would you recommend Star2Star Communications?

I would recommend Star 2 Star due to the systems scalability.



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About Star2Star Communications

Unified cloud communications solution.

Star2Star Communications Website   Star2Star Communications Website