TechValidate Research on Stack Overflow for Teams


Stack Overflow for Teams Case Study

Havas Edge

Introduction

This case study of Havas Edge – Carlsbad is based on a November 2021 survey of Stack Overflow for Teams customers by TechValidate, a 3rd-party research service.

Challenges

The profiled company brought in Stack Overflow for Teams to improve their business KPI of operational efficiency, service quality, service velocity, organizational effectiveness, customer value, and business performance.

The other challenges they wanted to solve were:

  • Removing roadblocks or barriers
  • Attracting or retaining employees
  • Reducing distractions
  • Breaking down silos between teams
  • Enabling employees to solve problems faster
  • Reducing the time to onboard new hires
  • Capturing institutional knowledge

Use Case

They use the basic tier of Stack Overflow for Teams.

Their analytics/business Intelligence team is the main user of Stack Overflow for Teams.

The other tool they use for knowledge sharing is ChatOps (e.g., Slack or Microsoft Teams).

Results

The surveyed company said the most impactful operational benefits their organization realized with Stack Overflow for Teams are:

  • Decreased firefighting/unplanned work
  • Increased deployment frequency
  • Fewer high severity/priority issues
  • Soft cost savings
  • Increased employee satisfaction
  • Decreased burnout
  • Increased discoverability of documentation and expertise
  • Decreased time to integrate work
  • Increased quality of reviews of work contributed by team members
  • Decreased onboarding time for new employees

They said the most impactful cultural or team benefits their organization realized with Stack Overflow for Teams are:

  • More knowledge is captured for the future
  • Increased productivity
  • Increased peer-to-peer support
  • Reduced burden on subject matter experts or high tenured teammates
  • Improved team technical skills
  • Individuals having more opportunities to learn
  • Individuals having more opportunities to mentor
  • Individuals having more confidence in their work
  • Increased ability to stay in the flow and complete work




About This Data

This data was sourced directly from verified users of Stack Overflow for Teams by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


More Research on Stack Overflow for Teams