TechValidate Research on Stack Overflow for Teams

Stack Overflow for Teams Case Study

Small Business Insurance Company


This case study of a small business insurance company is based on a November 2021 survey of Stack Overflow for Teams customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.


The profiled company brought in Stack Overflow for Teams to improve their business KPIs of operational efficiency and "organizational effectiveness*.

The other challenges they wanted to solve were:

  • Creating or maintaining a continuous learning culture
  • Breaking down silos between teams
  • Enabling employees to solve problems faster
  • Reducing the time to onboard new hires
  • Capturing institutional knowledge

Use Case

They use the business tier of Stack Overflow for Teams.

Their engineering, analytics/business intelligence, customer success/customer experience, and product teams are the main users of Stack Overflow for Teams.

The other tools they use for knowledge sharing are:

  • Wiki
  • Code repository
  • Software development project management system
  • ChatOps (e.g., Slack or Microsoft Teams)
  • Cloud drive
  • Intranet


The surveyed company said the most impactful operational benefits their organization realized with Stack Overflow for Teams are:

  • Decreased cycle times
  • Decreased firefighting/unplanned work
  • Soft cost savings
  • Decreased mean lead time for changes
  • Decreased change failure rate
  • Increased developer efficacy
  • Decreased time to integrate work

They said the most impactful cultural or team benefits their organization realized with Stack Overflow for Teams are:

  • Increased collaboration between and among teams
  • More knowledge is captured for the future
  • Increased productivity
  • Reduced burden on subject matter experts or high tenured teammates
  • Prevented knowledge loss when teammates left
  • Increased transparency of knowledge and information
  • Improved team technical skills
  • Individuals having more opportunities to learn
  • Individuals having more confidence in their work

About This Data

This data was sourced directly from verified users of Stack Overflow for Teams by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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