TechValidate Research on Stack Overflow for Teams


Stack Overflow for Teams Case Study

Spatial Chat

Introduction

This case study of SpatialChat is based on a November 2021 survey of Stack Overflow for Teams customers by TechValidate, a 3rd-party research service.

Challenges

The profiled company brought in Stack Overflow for Teams to improve their business KPIs of operational efficiency and organizational effectiveness.

The other challenges they wanted to solve were:

  • Creating or maintaining a continuous learning culture
  • Breaking down silos between teams
  • Enabling employees to solve problems faster
  • Supporting Innersource/Open Source initiatives

Use Case

They use the free tier of Stack Overflow for Teams.

Their IT, support, and sales teams are the main users of Stack Overflow for Teams.

The other tools they use for knowledge sharing are:

  • Wiki
  • ChatOps (e.g., Slack or Microsoft Teams)

Results

The surveyed company said the most impactful operational benefits their organization realized with Stack Overflow for Teams are:

  • Decreased firefighting/unplanned work
  • Decreased burnout
  • Increased discoverability of documentation and expertise

They said the most impactful cultural or team benefits their organization realized with Stack Overflow for Teams are:

  • More knowledge is captured for the future
  • Increased peer-to-peer support
  • Reduced burden on subject matter experts or high tenured teammates
  • Increased transparency of knowledge and information
  • Reduced team distractions or interruptions
  • Improved team technical skills




About This Data

This data was sourced directly from verified users of Stack Overflow for Teams by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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