Stack Overflow for Teams Small Business Computer Software Company

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Stack Overflow for Teams Case Study

Small Business Computer Software Company

Introduction

This case study of a small business computer software company is based on a November 2021 survey of Stack Overflow for Teams customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The profiled company brought in Stack Overflow for Teams to improve their business KPIs of service quality & organizational effectiveness.

The other challenges they wanted to solve were:

Creating or maintaining a continuous learning culture
Enabling employees to solve problems faster
Capturing institutional knowledge

Use Case

They use the business tier of Stack Overflow for Teams.

Their analytics/business intelligence, IT, support, sales, marketing, customer success/customer experience, & product teams are the main users of Stack Overflow for Teams.

The other tools they use for knowledge sharing are:

ChatOps (e.g., Slack or Microsoft Teams)

Results

The surveyed company said the most impactful operational benefits their organization realized with Stack Overflow for Teams are:

Increased employee satisfaction
Increased discoverability of documentation and expertise

They said the most impactful cultural or team benefits their organization realized with Stack Overflow for Teams are:

Increased collaboration between and among teams
More knowledge is captured for the future
Increased peer-to-peer support
Reduced burden on subject matter experts or high tenured teammates
Prevented knowledge loss when teammates left
Increased transparency of knowledge and information
Individuals having more confidence in their work

About Stack Overflow for Teams

Stack Overflow for Teams provides just-in-time knowledge to help teams solve complex technical challenges through each stage of the development lifecycle. Because Stack Overflow’s public platform is already integral to how technologists work, Stack Overflow for Teams enables a more natural, frictionless exchange of company knowledge.

It augments workflows, giving teammates easy access to persistent knowledge and cross-functional experts so they can confidently make more informed decisions and overcome roadblocks faster. The platform fosters continuous learning and growth while enabling an internal community that connects knowledge seekers and subject matter experts across departments.

Learn more: https://stackoverflowsolutions.com/explore-teams

Learn More:

Stack Overflow for Teams

TechValidate Research on Stack Overflow for Teams