TechValidate Research on Splunk

5 Charts


Splunk Customer Research

Key Value Drivers and Benefits Customers Measure with Splunk On-Call

What are the key value drivers and benefits you are measuring with Splunk On-Call?

Alert / Event Reduction %
51%
Mean Time to Acknowledge (MTTA)
59%
Mean Time to Resolve (MTTR)
54%
% time improvement to conduct Root Cause Analysis (RCA)
19%
IT Costs Improvement / Savings
21%
Other
16%

Splunk Customer Research

Customer Use Cases for Splunk On-Call

Which use cases are you using Splunk On-Call for today?

Improving application delivery
19%
Rapid incident response
81%
Incident analysis and reporting
35%
Simplifing on-call scheduling
52%
Improving MTTA/MTTD with automation
21%
Other
9%

Splunk Customer Research

Splunk On-Call Feature Value

How valuable have the following Splunk On-Call features been to your organization?

Extremely Valuable Very valuable Valuable Somewhat valuable Not valuable

Scheduling
Alert Routing and Annotations
Integrations
Noise Suppression
Stakeholder Updates
Incident Dashboard
War Room UI
Mobile Interface
Alert Rules Engine
Escalation Policies
Reports
Machine Learning Driven "Similar Events"
ChatOps Integration
Timeline

Splunk Customer Research

Customer Use Cases for On-Call

Which use cases are you using Splunk On-Call for today?

Improving application delivery
21%
Rapid incident response
81%
Incident analysis and reporting
42%
Simplifing on-call scheduling
52%
Improving MTTA/MTTD with automation
16%
Other
8%

Splunk Customer Research

What are the key value drivers and benefits you are measuring with Splunk On-Call?

Mean Time to Acknowledge (MTTA)
59%
Mean Time to Resolve (MTTR)
51%
Alert / Event Reduction %
49%
% time improvement to conduct Root Cause Analysis (RCA)
20%
IT Costs Improvement / Savings
21%
Other
20%



More Research on Splunk