TechValidate Research on Splunk

42 Case Studies – Page 2 of 2


Splunk ITSI Case Study

Splunk ITSI Helps HCL Improve Root Cause Analysis (RCA) by More Than 80%

Introduction

This case study of HCL is based on a February 2022 survey of Splunk ITSI customers by TechValidate, a 3rd-party research service.

“Splunk has helped in joining the dots by providing common platform for all teams working in silos to have their respective freedom to monitor what they want & yet allows management to derive common visibility of complete infrastructure landscape” – IT Architect at HCL

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Splunk ITSI:

  • Fragmented visibility due to siloed monitoring tools or disparate systems
  • Poor service reliability / stability
  • Difficulty finding true root cause
  • Too much alert noise or inability to prioritize alerts for a particular business service

Use Case

The key features and functionalities of Splunk ITSI that the large enterprise computer software company uses:

  • Proactive alerting of performance degradations for business critical services (Proactive Monitoring and Alerting)
  • Illustrating the value IT is providing the lines of business in real-time (Executive Dashboards aka Glass Tables)
  • Eliminating alert storms/fatigue with automated event reduction and correlation

Results

  • Key-value drivers and benefits HCA is measuring with Splunk ITSI:
    • Mean Time to Detect (MTTD)
    • Improvement (% increase) to find Root Cause Analysis (RCA)
    • Reduction of IT Tickets / First Call Resolution Improvement
  • They found the following Splunk ITSI features valuable to their organization:
    • Glass Tables (Executive Dashboards)
    • Service Analyzer Trees
    • Episode Review
    • Deep Dives
    • Content Packs
  • Selected percent range for each measured value category that ITSI provides for their organization currently:
    • Alert Reduction Improvement: 21-39%
    • Mean Time to Detect (MTTD) Improvement: 60-79%
    • Root Cause Analysis (RCA) Improvement: 80% or greater
    • IT Costs Reduction: 0-20%

Splunk Cloud Platform Case Study

Splunk Cloud Helps an Educational Institution Innovate More Quickly to Keep End Users Happy

Introduction

This case study of a educational institution is based on a March 2022 survey of Splunk Cloud Platform customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Splunk Cloud Platform freed up our limited security resources to be able to deliver on other tasks that were being neglected.” — a security officer at a major educational institution

Challenges

The business challenges that led the institution to evaluate and ultimately select Splunk Cloud Platform:

  • Too much time and/or resources spent on time-consuming admin tasks instead of high-value use case delivery
  • Difficulties expanding the hardware deployment
  • The other solutions/vendors their organization was using or considering before choosing

Use Case

The educational institution migrated to the Splunk Cloud Platform to improve its security capabilities. The institution found these functions to be most valuable:

  • Powerful searching, reporting and analyzing capabilities
  • Ability to quickly innovate and onboard new use-cases

The main reasons they decided to migrate:

  • Their overall IT organization is moving to Cloud-based services
  • They needed additional elasticity in their Splunk deployment
  • Splunk was becoming too complex to self-manage

Results

The surveyed organization saw a return on investment in Splunk Cloud Platform within 7-12 months and achieved the following results:

  • Splunk Cloud Platform helps us focus our resources and/or time on higher priority initiatives by taking care of the infrastructure management and administration.
  • Splunk Cloud Platform ensures we are meeting necessary compliance and security standards.
  • Splunk Cloud Platform allows us to innovate more quickly and our end users are happier.
  • Splunk Cloud Platform helps us onboard new teams and use cases with an ability to scale faster and on-demand.

The institution saw improvements in the following areas since using Splunk Cloud Platform:

  • Time-to-Value
  • Security/Compliance
  • Use Case Delivery
  • Administrative Tasks

Splunk ITSI Case Study

A Medium Enterprise Financial Services Company Sees the Light with Splunk ITSI

Introduction

This case study of a medium enterprise financial services company is based on a February 2022 survey of Splunk ITSI customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“ITSI has given us a clear visualization of over 600 microservices in our IBM middleware layer. It’s like walking into a room and turning the lights on… No guessing, you can see what you need to see.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Splunk ITSI:

  • Fragmented visibility due to siloed monitoring tools or disparate systems
  • Poor service reliability/stability
  • Slow service response times

Use Case

The financial services company IT Operations and DevOps team, which has been using Splunk ITSI for about two years, is using Splunk ITSI for:

  • Aggregation of monitoring data from Splunk and third-party management tools (Single Pane of Glass, Manager or Managers)
  • Proactive alerting of performance degradations for business critical services (Proactive Monitoring and Alerting)
  • Illustrating the value IT is providing the lines of business in real-time (Executive Dashboards aka Glass Tables)

In addition to Splunk ITSI, the organization is using:

  • Splunk Enterprise
  • Splunk On-Call
  • Splunk Enterprise Security
  • Splunk User Behavior Analytics
  • Third party IT and DevOps solutions such as AppDynamics, Service Now, Solarwinds, ThousandEyes and Extra Hop

Results

The surveyed company achieved the following results with Splunk ITSI:

  • Key-value drivers and benefits they are measuring with Splunk ITSI:
    • Mean Time to Detect (MTTD)
    • Mean Time to Resolve (MTTR)
    • Improvement (% increase) to find Root Cause Analysis (RCA)
  • Value of the following Splunk ITSI features to their organization:
    • Extremely Valuable: Episode Review, Deep Dives
    • Very Valuable: Service Analyzer Trees
    • Valuable: Glass Tables (Executive Dashboards), Content Packs
  • Selected percent range for each measured value category that ITSI provides for their organization currently:
    • 80% or Greater Improvements: Mean Time to Detect (MTTD) and Root Cause Analysis (RCA)
    • 60-79% Improvements: Alert Reduction and Mean Time to Repair (MTTR)
    • Up to 20% Improvement: IT Costs Reduction

Splunk ITSI Case Study

Helvetia Depends on Splunk ITSI for Alert and Event Reduction and IT Cost Savings

Introduction

This case study of HELVETIA is based on a February 2022 survey of Splunk ITSI customers by TechValidate, a 3rd-party research service.

“Splunk allowed us to combine multiple silos of data into one central overview, which enabled us to transition to more service oriented monitoring and management.” — Volkher Kassner, APM Engineer, Helvetia

Challenges

Helvetia started using Splunk ITSI to address the following challenges:

  • Fragmented visibility due to siloed monitoring tools or disparate systems
  • Difficulty finding true root cause
  • Too much alert noise or inability to prioritize alerts for a particular business service

Use Case

The IT operations and DevOps teams at Helvetia have been using Splunk ITSI for approximately two years. The Splunk ITSI features and functionalities Helvetia uses include:

  • Aggregation of monitoring data from Splunk and third party management tools (Single Pane of Glass, Manager or Managers)
  • Service Oriented Monitoring and Management (to evolve from basic application and infrastructure alerting)

The Helvetia team combines Splunk ITSI with other Splunk products for a complete solution:

  • Splunk Enterprise
  • Splunk Observability Cloud
  • Splunk Infrastructure Monitoring
  • Splunk Application Performance Monitoring

Helvetia is using the following third-party IT and DevOps solutions in addition to Splunk:

  • Dynatrace
  • ServiceNow
  • Nagios
  • Paessler PRTG Network Monitor

Results

The company achieved the following results with Splunk ITSI.

Key-value drivers and benefits they are measuring with Splunk ITSI:

  • Alert/Event Reduction %
  • IT Cost Improvement/Savings

Value of the following Splunk ITSI features to their organization:

  • Service Analyzer Trees: Extremely valuable
  • Episode Review: Very valuable
  • Deep Dives: Very valuable
  • Glass Tables (Executive Dashboards): Valuable

Helvetia saw the following percent range improvements for each measured value category that Splunk ITSI provides the organization:

  • Mean Time to Detect (MTTD) Improvement: 60-79%
  • Alert Reduction Improvement: 40-59%
  • IT Costs Reduction: 40-59%
  • Mean Time to Repair (MTTR) Improvement: 21-39%
  • Root Cause Analysis (RCA) Improvement: 0-20%

Splunk Cloud Platform Case Study

Costco Wholesale Corporation Uses Workload Pricing to Gain Flexibility and Increased Insight

Introduction

This case study of Costco Wholesale Corporation is based on a December 2021 survey of Splunk Cloud Platform customers by TechValidate, a 3rd-party research service.

“Splunk has saved us considerable time on the Service Desk and now we can get our data faster and more reliably.” — Josh Beasley, IT Professional, Costco Wholesale Corporation

Challenges

The Costco IT team faced challenges with accessing, ingesting, searching and monitoring siloed data across their organization before deciding to switch to Splunk’s Workload Pricing for the Cloud Platform.

Use Case

The aspects of Splunk’s Workload Pricing model that have been most valuable to Costco include:

  • Ability to ingest more data without worrying about data volume limits
  • Having the flexibility to run workloads on all the data they want when they want
  • Gaining insights from data more quickly

Results

Using the Splunk Cloud Platform with Workload Pricing, Costco’s IT team achieved the following results:

  • They’ve been able to increase the size of their workloads.
  • Because of Workload Pricing’s flexibility, they are able to gain more and better insights from our data.
  • Individuals and teams that were affected by the switch to Workload Pricing feel more satisfied with their workflow because they can do more.

Splunk Cloud Platform Case Study

Parsons Transportation Group Controls Costs and Optimizes Performance with Splunk Cloud Workload Pricing

Introduction

This case study of Parsons Transportation Group Inc. is based on a December 2021 survey of Splunk Cloud Platform customers by TechValidate, a 3rd-party research service.

“With Splunk, it’s great to see the pricing before committing to the use case.” — Christopher Colaianni, Engineer, Parsons Transportation Group Inc.

Challenges

Parsons Transportation Group was experiencing slow time-to-value using ingest pricing before switching to Splunk Cloud Platform Workload Pricing.

Use Case

Parsons decided to convert to Splunk’s Workload Pricing model because they wanted to ingest more data without worrying about data volume limits. The volume of their data had grown, and they needed more flexibility to run searches where and when they wanted.

Results

Now that Parsons is using Splunk Cloud Platform’s Workload Pricing model, they called out that the combination of Workload Pricing and the Workload Management features allow them to control costs and optimize performance. Since using Splunk’s Workload Pricing, Parsons is benefitting because they can ingest more data. Here are the increases Parsons Transportation has achieved:

  • The number of workloads run is up by as much as 75%.
  • The amount of ingested GB increased by 51-75%.

Splunk Cloud Platform Case Study

A Large Enterprise Telecommunications Services Company Ingests More Data, Gains More Insight

Introduction

This case study of a large enterprise telecommunications services company is based on a December 2021 survey of Splunk Cloud Platform customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Workload has helped us ingest more data and allowed us to choose which data to analyze without increasing our Splunk contract value.” — Large Enterprise Telecommunications Services Company

Challenges

Prior to switching to Splunk Cloud Workload Pricing, the organization struggled with ingesting more data without the added cost of ingest pricing.

Use Case

The aspects of Splunk’s Workload Pricing model that have been valuable to the organization:

  • Ingesting more data and not worrying about data volume limits
  • Accessing increased value

The main reasons they decided to switch to Workload Pricing:

  • Ingest pricing was becoming too expensive.
  • Their Splunk account manager advised that Workload would give them better value.

Results

The customer agrees with the following statements:

  • We can ingest more data now without being ‘taxed’ for doing so.
  • Because of Workload’s flexibility, we are able to gain more and better insights from our data.

The customer increased the amount of GB they ingest by 51-75% since using Splunk’s Workload Pricing and has experienced the following benefits:

  • Ingested more data
  • Improved the quality of workloads

Splunk Cloud Platform Case Study

Verizon Communications Leverages Splunk Cloud Workload Pricing to Increase the Number and Quality of Its Workloads

Introduction

This case study of Verizon Communications Inc. is based on a December 2021 survey of Splunk Cloud Platform customers by TechValidate, a 3rd-party research service.

“Converting to Splunk Cloud Workload Pricing provided us with more flexibility for analysis workloads.” — Alan Davis, Network Administrator, Verizon Communications

Challenges

Before switching to Workload Pricing, Verizon Communications was spending too much time and too many resources on administrative tasks, instead of high-value use case delivery.

Use Case

Splunk’s Workload Pricing model is valuable to Verizon Communications because they now have the flexibility they need to run workloads on all the data they want, when they want. Verizon’s Splunk Account Manager advised them that Workload would give them better value from their investment.

Results

As a result of switching the Workload pricing, Verizon has:

  • Gained more and better insights from their data, due to Workload pricing’s flexibility.
  • Increased the number and quality of workloads, running in the Cloud.

Splunk Case Study

Emergent Technology Gets a Better View Using Splunk for IT Ops, Security and Monitoring Sensor Data

Introduction

This case study of Emergent Technology is based on an October 2021 survey of Splunk customers by TechValidate, a 3rd-party research service.

“Across a number of businesses, I have found that Splunk has given me visibility of what is happening in my environments, whether that be in business, at a client or even my home aquarium.” —Christopher Moran, IT Architect, Emergent Technology

Challenges

The business challenges that led Emergent Technology to evaluate and ultimately select Splunk include:

  • Accessing, ingesting, searching and/or monitoring siloed data across organization
  • Too much time/resources on time-consuming admin tasks instead of high-value use case delivery

Use Case

The key features and functionalities of Splunk that the surveyed company uses:

  • The Splunk features/capabilities that have been the most valuable to their organization:
    • Powerful searching, reporting and analyzing capabilities
    • Ability to stream unstructured data from all systems, devices and people
  • How their organization is using Splunk:
    • Security
    • IT Operations
    • Monitoring sensor data
  • Rates Splunk as superior on the following compared to other solutions:
    • Powerful searching, reporting and analyzing capabilities
    • Stream unstructured data from all systems, devices and people
    • Reallocate time-consuming tasks to Splunk to focus on high-value use case delivery
    • React quickly using descriptive, predictive and prescriptive analytics
    • Highly secure environment that meets rigorous security and compliance standards

Results

The surveyed company achieved the following results with Splunk:

  • The benefits their organization experienced since using Splunk:
    • Ensured business resilience by empowering their people to predict, identify and solve problems in real time
    • Modernized and strengthened our cyber defenses to lower the risk of data breach, IP theft and fraud
    • Reduced downtime, keeping mission-critical applications and infrastructure up and running
    • A better view of everything I work on
  • They agree with the following statements after using Splunk:
    • Splunk has enabled us to combat threats with actionable intelligence and advanced analytics that scale with our needs.
    • Splunk has helped us tackle tough cloud complexity challenges to avoid costly overages, consolidate toolsets and gain overall cloud confidence.
    • Splunk has provided end-to-end service visibility and streamlined incident resolution while offering predictive analytics that are so crucial to our business.
  • They saw a return on their investment in Splunk within 7-12 months.
  • Rates as significantly improved in the following areas since using Splunk:
    • Ensure business resilience by empowering their people to predict, identify and solve problems in real time
    • Reduce time spent on administrative tasks, freeing up time for other priorities
    • Modernize and strengthen their cyber defenses to lower the risk of data breach, IP theft and fraud
    • Reduce downtime, keeping mission-critical applications and infrastructure up and running

Splunk Case Study

Myriad Genetics Chooses Splunk to Boost Its Monitoring Capabilities in Its Labs, the Cloud, and Data Centers

Introduction

This case study of Myriad Genetics is based on an October 2021 survey of Splunk customers by TechValidate, a 3rd-party research service.

“Splunk has helped us monitor various aspects of our business, from the robots in our labs to our application servers in the cloud and in our data centers.” —Larry Shatzer, Engineer, Myriad Genetics

Challenges

The business challenges that led Myriad Genetics to evaluate and ultimately select Splunk, switching from its in-house solution:

  • Accessing, ingesting, searching and/or monitoring siloed data across organization
  • Too much time/resources on time-consuming admin tasks instead of high-value use case delivery
  • Issues maintaining compliance/meeting security standards
  • The inability to ensure an excellent customer experience while using our products/services
  • Slow time-to-value on our IT solutions and endeavors

Use Case

The key features and functionalities of Splunk that the surveyed company uses:

  • The Splunk features/capabilities that have been the most valuable to their organization:
    • Powerful searching, reporting and analyzing capabilities
    • Ability to stream unstructured data from all systems, devices and people
    • Ability to reallocate time-consuming tasks to Splunk to focus on high-value use case delivery
    • Ability to react quickly using descriptive, predictive and prescriptive analytics
  • How their organization is using Splunk:
    • DevOps
    • Cloud Platform
    • Enterprise Platform
  • Rates Splunk as superior on the following compared to other solutions:
    • Powerful searching, reporting and analyzing capabilities
    • Stream unstructured data from all systems, devices and people
    • Reallocate time-consuming tasks to Splunk to focus on high-value use case delivery
    • React quickly using descriptive, predictive and prescriptive analytics
    • Highly secure environment that meets rigorous security and compliance standards

Results

Myriad Genetics achieved the following results with Splunk:

  • The benefits the organization experienced since using Splunk:
    • Reduced time spent on administrative tasks, freeing up time for other priorities
    • Easily onboarded new teams and use cases with an ability to scale quickly and on-demand
    • Reduced downtime, keeping mission-critical applications and infrastructure up and running
  • They agree with the following statements after using Splunk:
    • Splunk has enabled us to combat threats with actionable intelligence and advanced analytics that scale with our needs.
    • Splunk has helped us tackle tough cloud complexity challenges to avoid costly overages, consolidate toolsets and gain overall cloud confidence.
    • Splunk has provided end-to-end service visibility and streamlined incident resolution while offering predictive analytics that are so crucial to our business.
  • They saw a return on their investment in Splunk within 1-6 months.
  • Rates improvements in the following areas since using Splunk:
    • Ensure business resilience by empowering their people to predict, identify and solve problems in real time
    • Reduce time spent on administrative tasks, freeing up time for other priorities
    • Reduce downtime, keeping mission-critical applications and infrastructure up and running
    • Achieve faster time to market for new apps, improving developer efficiency

Splunk Case Study

Securian Financial Group Tackles Security, IT Operations and DevOps with the Splunk Cloud Platform

Introduction

This case study of Securian Financial Group is based on an October 2021 survey of Splunk customers by TechValidate, a 3rd-party research service.

“Splunk has centralized our log aggregation and made it possible to view activity across all divisions and teams.” — Bob Barnes, DevOps Engineer, Securian Financial Group

Challenges

Previously utilizing an in-house solution, Securian Financial Group faced challenges in accessing, ingesting, searching, and monitoring siloed data across the organization before implementing Splunk.

Use Case

Securian Financial Group is using Splunk Security, IT Operations, DevOps, and the Cloud Platform. The Splunk features/capabilities that have been the most valuable to their organization:

  • Powerful searching, reporting and analyzing capabilities
  • Highly secure environment that meets rigorous security and compliance standards

Bob Barnes, DevOps Engineer at Securian Financial Group, rates Splunk superior compared to other solutions for the following:

  • Powerful searching, reporting and analyzing capabilities
  • Stream unstructured data from all systems, devices and people
  • Reallocate time-consuming tasks to Splunk to focus on high-value use case delivery
  • React quickly using descriptive, predictive and prescriptive analytics
  • Highly secure environment that meets rigorous security and compliance standards

Results

Since using Splunk, the organization benefited from:

  • Ensured business resilience by empowering their people to predict, identify and solve problems in real time
  • Reduced time spent on administrative tasks, freeing up time for other priorities
  • Modernized and strengthened their cyber defenses to lower the risk of data breach, IP theft and fraud
  • Reduced downtime, keeping mission-critical applications and infrastructure up and running

Splunk has enabled Securian Financial to combat threats with actionable intelligence and advanced analytics that scale with their needs. As for their use of Splunk Cloud, the Securian team has tackled tough cloud complexity challenges to avoid costly overages, consolidate toolsets and gain overall cloud confidence, all with an ROI within 12 months.

Overall, Securian Financial has significantly improved through modernization and strengthening of their cyber defenses to lower the risk of data breach, IP theft and fraud. Other improvements they noted?

  • Ensuring business resilience by empowering their people to predict, identify and solve problems in real time: improved
  • Reducing time spent on administrative tasks to free up time for other priorities
  • Reducing downtime, to keep mission-critical applications and infrastructure up and running

Splunk Case Study

The Aerospace Corporation: All-In on Splunk for an Immediate ROI

Introduction

This case study of The Aerospace Corporation is based on an October 2021 survey of Splunk customers by TechValidate, a 3rd-party research service.

“We started using Splunk to ingest license logs. From the beginning we saw value added immediately. Troubleshooting a problem was an easy search away.” —Ken Lester, System Administrator, The Aerospace Corporation

Challenges

The business challenges that led The Aerospace Corporation to evaluate and ultimately select Splunk:

  • Accessing, ingesting, searching and/or monitoring siloed data across organization
  • Too much time/resources on time-consuming admin tasks instead of high-value use case delivery
  • Slow time-to-value on our IT solutions and endeavors

Use Case

The Splunk features/capabilities that have been the most valuable to their organization:

  • Powerful searching, reporting and analyzing capabilities
  • Ability to stream unstructured data from all systems, devices and people
  • Ability to reallocate time-consuming tasks to Splunk to focus on high-value use case delivery
  • Ability to react quickly using descriptive, predictive and prescriptive analytics

The Aerospace Corporation is using Splunk Security, IT Operations and DevOps on the Enterprise Platform and rates Splunk superior on the following compared to other solutions:

  • Powerful searching, reporting and analyzing capabilities
  • Stream unstructured data from all systems, devices and people
  • React quickly using descriptive, predictive and prescriptive analytics

Results

The benefits the organization experienced since using Splunk:

  • Reduced time spent on administrative tasks, freeing up time for other priorities
  • Easily onboarded new teams and use cases with an ability to scale quickly and on-demand
  • Reduced downtime, keeping mission-critical applications and infrastructure up and running

Ken Lester, System Administrator, says, “Splunk has provided end-to-end service visibility and streamlined incident resolution while offering predictive analytics that are so crucial to our business. We saw a return on our investment immediately.”

Since using Splunk, the company has experienced significant improvements in:

  • Ensuring business resilience by empowering their people to predict, identify and solve problems in real time
  • Reducing time spent on administrative tasks, freeing up time for other priorities
  • Modernizing and strengthening their cyber defenses to lower the risk of data breach, IP theft and fraud
  • Reducing downtime, keeping mission-critical applications and infrastructure up and running
  • Achieving faster time to market for new apps, improving developer efficiency



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