TechValidate Research on Splunk


Splunk Case Study

Blu Varejo Uses Splunk to Transform IT

Introduction

This case study of Blu Varejo is based on an April 2022 survey of Splunk customers by TechValidate, a 3rd-party research service.

“Splunk has transformed our IT.” — Alex Lira, IT Specialist, Blu Varejo

Challenges

Blu Varejo started using Splunk On-Call to address challenges with:

  • Preventing / avoiding unplanned downtime
  • Improving Alert Noise
  • Routing alerts / incidents to the appropriate personnel in a timely manner
  • Automating scheduling, escalations and notifications

Use Case

Blu Varejo’s IT Operations and Security teams have been using Splunk On-Call for more than two yeors for:

  • Rapid incident response
  • Incident analysis and reporting
  • Simplifying on-call scheduling

In addition to Splunk On-Call, the organization is using Splunk Cloud and Splunk Security Essentials.

Results

Key value drivers and benefits they are measuring with Splunk On-Call:

  • Alert / Event Reduction %
  • Mean Time to Acknowledge (MTTA)

Blu Varejo rates how valuable the following Splunk On-Call features have been:

  • Valuable
    • Scheduling
    • Noise Suppression
    • Stakeholder Updates
  • Very Valuable
    • Incident Dashboard
    • Alert Rules Engine
    • Reports
  • Extremely Valuable
    • Alert Routing and Annotations
    • Integrations
    • Escalation Policies

Blu Varejo has seen an 80 percent or greater improvement for each of these measured value categories that Splunk On-Call provides for the organization currently:

  • Alert Noise Reduction Improvement: 80% or greater
  • Mean Time to Acknowledge (MTTA) Improvement: 80% or greater
  • Mean Time to Repair (MTTR) Improvement: 80% or greater




About This Data

This data was sourced directly from verified users of Splunk by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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