TechValidate Research on Splunk


Splunk Cloud Platform Case Study

Genesys S.A. Benefits from Migrating to Splunk Cloud Platform

Introduction

This case study of Genesys S.A. is based on a March 2022 survey of Splunk Cloud Platform customers by TechValidate, a 3rd-party research service.

“With all the configurations built into the Splunk Cloud Platform, we were able to minimize admin activities and make good efforts on the creation of use cases.” — Umesh Chandra Reddy Gangadasari, Security Officer, Genesys S.A.

Challenges

Genesys S.A. faced challenges that led it to evaluate and ultimately select Splunk Cloud Platform included:

  • Accessing, ingesting, searching and/or monitoring siloed data across organization
  • Too much time and/or resources spent on time-consuming admin tasks instead of high-value use case delivery

Use Case

Genesys S.A. is a Security customer of Splunk and found significant value in migrating to Splunk Cloud Platform due to the following features and functionalities.

  • Ability to stream unstructured data from all systems, devices and people
  • Enhanced self-service for end-users
  • Highly secure environment that meets rigorous security and compliance standards

The main reasons Genesys S.A. decided to migrate was to realize additional elasticity in its Splunk deployment.

Results

Genesys S.A. agrees with the following statements after using Splunk Cloud Platform:

  • Splunk Cloud Platform ensures we are meeting necessary compliance and security standards.
  • Splunk Cloud Platform provides the same power and flexibility of Splunk Enterprise, but with significantly less of the management burden.
  • Splunk Cloud Platform allows us to innovate more quickly and our end users are happier.

With a return on their investment in Splunk Cloud Platform within 12+ months, Genesys S.A. rates improvements in the following areas since its migration:

  • Time-to-Value: significantly improved
  • Security/Compliance: significantly improved
  • Administrative Tasks: improved




About This Data

This data was sourced directly from verified users of Splunk by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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