TechValidate Research on Splunk


Splunk ITSI Case Study

Splunk ITSI Helps HCL Improve Root Cause Analysis (RCA) by More Than 80%

Introduction

This case study of HCL is based on a February 2022 survey of Splunk ITSI customers by TechValidate, a 3rd-party research service.

“Splunk has helped in joining the dots by providing common platform for all teams working in silos to have their respective freedom to monitor what they want & yet allows management to derive common visibility of complete infrastructure landscape” – IT Architect at HCL

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Splunk ITSI:

  • Fragmented visibility due to siloed monitoring tools or disparate systems
  • Poor service reliability / stability
  • Difficulty finding true root cause
  • Too much alert noise or inability to prioritize alerts for a particular business service

Use Case

The key features and functionalities of Splunk ITSI that the large enterprise computer software company uses:

  • Proactive alerting of performance degradations for business critical services (Proactive Monitoring and Alerting)
  • Illustrating the value IT is providing the lines of business in real-time (Executive Dashboards aka Glass Tables)
  • Eliminating alert storms/fatigue with automated event reduction and correlation

Results

  • Key-value drivers and benefits HCA is measuring with Splunk ITSI:
    • Mean Time to Detect (MTTD)
    • Improvement (% increase) to find Root Cause Analysis (RCA)
    • Reduction of IT Tickets / First Call Resolution Improvement
  • They found the following Splunk ITSI features valuable to their organization:
    • Glass Tables (Executive Dashboards)
    • Service Analyzer Trees
    • Episode Review
    • Deep Dives
    • Content Packs
  • Selected percent range for each measured value category that ITSI provides for their organization currently:
    • Alert Reduction Improvement: 21-39%
    • Mean Time to Detect (MTTD) Improvement: 60-79%
    • Root Cause Analysis (RCA) Improvement: 80% or greater
    • IT Costs Reduction: 0-20%




About This Data

This data was sourced directly from verified users of Splunk by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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