TechValidate Research on Splunk

Splunk ITSI Case Study

A Medium Enterprise Financial Services Company Sees the Light with Splunk ITSI


This case study of a medium enterprise financial services company is based on a February 2022 survey of Splunk ITSI customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“ITSI has given us a clear visualization of over 600 microservices in our IBM middleware layer. It’s like walking into a room and turning the lights on… No guessing, you can see what you need to see.”


The business challenges that led the profiled company to evaluate and ultimately select Splunk ITSI:

  • Fragmented visibility due to siloed monitoring tools or disparate systems
  • Poor service reliability/stability
  • Slow service response times

Use Case

The financial services company IT Operations and DevOps team, which has been using Splunk ITSI for about two years, is using Splunk ITSI for:

  • Aggregation of monitoring data from Splunk and third-party management tools (Single Pane of Glass, Manager or Managers)
  • Proactive alerting of performance degradations for business critical services (Proactive Monitoring and Alerting)
  • Illustrating the value IT is providing the lines of business in real-time (Executive Dashboards aka Glass Tables)

In addition to Splunk ITSI, the organization is using:

  • Splunk Enterprise
  • Splunk On-Call
  • Splunk Enterprise Security
  • Splunk User Behavior Analytics
  • Third party IT and DevOps solutions such as AppDynamics, Service Now, Solarwinds, ThousandEyes and Extra Hop


The surveyed company achieved the following results with Splunk ITSI:

  • Key-value drivers and benefits they are measuring with Splunk ITSI:
    • Mean Time to Detect (MTTD)
    • Mean Time to Resolve (MTTR)
    • Improvement (% increase) to find Root Cause Analysis (RCA)
  • Value of the following Splunk ITSI features to their organization:
    • Extremely Valuable: Episode Review, Deep Dives
    • Very Valuable: Service Analyzer Trees
    • Valuable: Glass Tables (Executive Dashboards), Content Packs
  • Selected percent range for each measured value category that ITSI provides for their organization currently:
    • 80% or Greater Improvements: Mean Time to Detect (MTTD) and Root Cause Analysis (RCA)
    • 60-79% Improvements: Alert Reduction and Mean Time to Repair (MTTR)
    • Up to 20% Improvement: IT Costs Reduction

About This Data

This data was sourced directly from verified users of Splunk by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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