Original Research on Splunk

Splunk Customer Testimonial

Being able to use adaptive response to send notables to our case management platform is very important. Our GSFC is silo’d, so we rely on Splunk to create dashboards that communicate important metrics to other teams.

— Sabrina C, Incident Responder, Financial Services - Insurance

Splunk Customer Testimonial

Splunk has transformed our IT modernization and DevOps journey, providing end-to-end visibility and reliable accessibility to secure data across our hybrid cloud/cloud environment.

— Araceli Romero, IT Specialist, Imperial Irrigation District

Splunk Customer Research

Customer Use Cases for Splunk On-Call

Which use cases are you using Splunk On-Call for today?

Improving application delivery	19%
Rapid incident response	81%
Incident analysis and reporting	35%
Simplifing on-call scheduling	52%
Improving MTTA/MTTD with automation	21%
Other	9%

Splunk Customer Research

What are the key value drivers and benefits you are measuring with Splunk On-Call?

Mean Time to Acknowledge (MTTA)	59%
Mean Time to Resolve (MTTR)	51%
Alert / Event Reduction %	49%
% time improvement to conduct Root Cause Analysis (RCA)	20%
IT Costs Improvement / Savings	21%
Other	20%

Splunk ITSI Case Study

Helvetia Depends on Splunk ITSI for Alert and Event Reduction and IT Cost Savings

Introduction

This case study of HELVETIA is based on a February 2022 survey of Splunk ITSI customers by TechValidate, a 3rd-party research service.

“Splunk allowed us to combine multiple silos of data into one central overview, which enabled us to transition to more service oriented monitoring and management.” — Volkher Kassner, APM Engineer, Helvetia

Challenges

Helvetia started using Splunk ITSI to address the following challenges:

Fragmented visibility due to siloed monitoring tools or disparate systems
Difficulty finding true root cause
Too much alert noise or inability to prioritize alerts for a particular business service

Use Case

The IT operations and DevOps teams at Helvetia have been using Splunk ITSI for approximately two years. The Splunk ITSI features and functionalities Helvetia uses include:

Aggregation of monitoring data from Splunk and third party management tools (Single Pane of Glass, Manager or Managers)
Service Oriented Monitoring and Management (to evolve from basic application and infrastructure alerting)

The Helvetia team combines Splunk ITSI with other Splunk products for a complete solution:

Splunk Enterprise
Splunk Observability Cloud
Splunk Infrastructure Monitoring
Splunk Application Performance Monitoring

Helvetia is using the following third-party IT and DevOps solutions in addition to Splunk:

Dynatrace
ServiceNow
Nagios
Paessler PRTG Network Monitor

Results

The company achieved the following results with Splunk ITSI.

Key-value drivers and benefits they are measuring with Splunk ITSI:

Alert/Event Reduction %
IT Cost Improvement/Savings

Value of the following Splunk ITSI features to their organization:

Service Analyzer Trees: Extremely valuable
Episode Review: Very valuable
Deep Dives: Very valuable
Glass Tables (Executive Dashboards): Valuable

Helvetia saw the following percent range improvements for each measured value category that Splunk ITSI provides the organization:

Mean Time to Detect (MTTD) Improvement: 60-79%
Alert Reduction Improvement: 40-59%
IT Costs Reduction: 40-59%
Mean Time to Repair (MTTR) Improvement: 21-39%
Root Cause Analysis (RCA) Improvement: 0-20%

Splunk Cloud Platform Case Study

Costco Wholesale Corporation Uses Workload Pricing to Gain Flexibility and Increased Insight

Introduction

This case study of Costco Wholesale Corporation is based on a December 2021 survey of Splunk Cloud Platform customers by TechValidate, a 3rd-party research service.

“Splunk has saved us considerable time on the Service Desk and now we can get our data faster and more reliably.” — Josh Beasley, IT Professional, Costco Wholesale Corporation

Challenges

The Costco IT team faced challenges with accessing, ingesting, searching and monitoring siloed data across their organization before deciding to switch to Splunk’s Workload Pricing for the Cloud Platform.

Use Case

The aspects of Splunk’s Workload Pricing model that have been most valuable to Costco include:

Ability to ingest more data without worrying about data volume limits
Having the flexibility to run workloads on all the data they want when they want
Gaining insights from data more quickly

Results

Using the Splunk Cloud Platform with Workload Pricing, Costco’s IT team achieved the following results:

They’ve been able to increase the size of their workloads.
Because of Workload Pricing’s flexibility, they are able to gain more and better insights from our data.
Individuals and teams that were affected by the switch to Workload Pricing feel more satisfied with their workflow because they can do more.

TechValidate Research on Splunk

These pages present data that TechValidate has sourced via direct research with verified customers and users of Splunk. TechValidate stands behind the authenticity of all published data. Learn more »

About TechValidate Research

Featured Research Collections for Splunk

Selected Research Highlights

Customer Use Cases for Splunk On-Call

Helvetia Depends on Splunk ITSI for Alert and Event Reduction and IT Cost Savings

Introduction

Challenges

Use Case

Results

Company Profile

About Splunk ITSI

Costco Wholesale Corporation Uses Workload Pricing to Gain Flexibility and Increased Insight

Introduction

Challenges

Use Case

Results

Company Profile

About Splunk Cloud Platform

More to Explore

About Splunk

Splunk helps organizations ask questions, get answers, take actions and achieve business outcomes from their data. Organizations use market-leading Splunk solutions with machine learning to monitor, investigate and act on all forms of business, IT, security, and Internet of Things data.