TechValidate Research on Splunk

These pages present data that TechValidate has sourced via direct research with verified customers and users of Splunk. TechValidate stands behind the authenticity of all published data. Learn more »



902 Customers Surveyed

6,451 Data Points Collected

290 Published TechFacts

9 Published Charts

42 Published Case Studies



Featured Research Collections for Splunk

Curated collections and slideshows of TechValidate research data on Splunk.



Selected Research Highlights


Splunk Customer Research

Customer Use Cases for On-Call

Which use cases are you using Splunk On-Call for today?

Improving application delivery
21%
Rapid incident response
81%
Incident analysis and reporting
42%
Simplifing on-call scheduling
52%
Improving MTTA/MTTD with automation
16%
Other
8%

Splunk Customer Research

How is your organization using Splunk?

Troubleshooting faster
70%
Alert noise reduction and event management
54%
Optimizing end-user experience
46%
Cloud infrastructure monitoring
43%
Full stack problem detection
32%
IT and business alignment
27%
Cloud migration
16%
Predictive AIOps
5%
Other
14%

Splunk Customer Satisfaction Rating

Kevin Murali, Manager – Technical Architecture at Pitney Bowes Inc., would be very likely to recommend Splunk for this reason:

Splunk provides excellent capabilities for log ingestion and analytics.

Splunk Customer Statistic

67% of surveyed public sector IT organizations experienced improved threat detection, investigation and response capabilities since using Splunk.

67%

Splunk Case Study

US Bank Rates Splunk Platform and Security as Superior

Introduction

This case study of US Bank is based on an October 2021 survey of Splunk customers by TechValidate, a 3rd-party research service.

“Splunk is an easy, self-service tool that can be referred to all customers. It has enabled us to combat threats with actionable intelligence and advanced analytics that scale to meet our needs.”—Ivin Kuriakose, System Administrator, US Bank

Challenges

The challenges/pain points US Bank faced before implementing Splunk included accessing, ingesting, searching and/or monitoring siloed data across the organization. Before choosing Splunk, US Bank had been using Elastic.

Use Case

US Bank is using both the Splunk Enterprise and Cloud Platforms along with Splunk Security Products and Solutions.

Results

The Splunk features/capabilities that have been the most valuable to the organization include:

  • Powerful searching, reporting, and analyzing capabilities
  • Ability to reallocate time-consuming tasks to Splunk to focus on high-value use case delivery
  • Ability to react quickly using descriptive, predictive, and prescriptive analytics

US Bank has experienced multiple benefits since using Splunk. These include the following.

  • The organization can ensure business resilience by empowering its people to predict, identify and solve problems in real-time.
  • US Bank can easily onboard new teams and use cases with an ability to scale quickly and on-demand.
  • The bank has reduced downtime, keeping mission-critical applications and infrastructure up and running.

With a return on its investment in Splunk within 1-6 months, US Bank agreed with the following statements:

  • Splunk has enabled us to combat threats with actionable intelligence and advanced analytics that scale with our needs.
  • Splunk has helped us tackle tough cloud complexity challenges to avoid costly overages, consolidate toolsets, and gain overall cloud confidence.
  • Splunk has provided end-to-end service visibility and streamlined incident resolution while offering predictive analytics that are so crucial to our business.
  • Splunk APM integrates with other observability tools to provide logs, metrics, user data (RUM), and more, all in one interface. We can now investigate faster and answer any questions about our business, saving valuable time and effort.

US Bank rates Splunk as superior on the following compared to other solutions:

  • Powerful searching, reporting, and analyzing capabilities
  • Stream unstructured data from all systems, devices, and people
  • Reallocate time-consuming tasks to Splunk to focus on high-value use case delivery
  • React quickly using descriptive, predictive, and prescriptive analytics
  • Ensure a highly secure environment that meets rigorous security and compliance standards

US Bank has seen significant improvements in the following areas since using Splunk:

  • Ensure business resilience by empowering their people to predict, identify and solve problems in real-time
  • Reduce time spent on administrative tasks, freeing up time for other priorities
  • Reduce downtime, keeping mission-critical applications and infrastructure up and running
  • Achieve faster time to market for new apps, improving developer efficiency

Splunk Case Study

Genesys S.A. Automates Multiple Security Workflows within 3 Months of Deploying Splunk SOAR

Introduction

This case study of Genesys S.A. is based on an April 2022 survey of Splunk customers by TechValidate, a 3rd-party research service.

Challenges

Before implementing Splunk SOAR, Genesys S.A. was facing the following challenges/pain points:

  • Managing a high volume of security alerts
  • Addressing a lack of personnel on our security staff
  • Creating standardized security workflows
  • Measuring the effectiveness of our security operations

Use Case

Genesys S.A. rated Splunk SOAR on the following feature areas when compared to other SOAR vendors/solutions:

  • Superior for alert, event and case management and visualization with dashboards and reporting
  • Significantly better for team collaboration on events and cases, along with ease of use
  • Better for ability to automate key use cases, integration with key technologies, and building and deploying playbooks

Genesys S.A. saw an increase in speed and efficiency when automating the following use cases through Splunk SOAR:

  • Ransomware Investigations
  • Splunk Enterprise Security (SIEM) Alerts/Notables Investigations
  • Cloud Security Alert Investigations
  • Endpoint Security Alert Investigations
  • Network Security Alert Investigations
  • Vulnerability Patching & Remediation
  • Scheduled Identity and Access Management checkups
  • Scheduled Attack Surface Enumeration
  • User-reported Anomaly Investigations
  • Ad-Hoc Threat Hunting

Genesys S.A. rates the integration between Splunk SOAR and other Splunk products as valuable to its overall security operations. The integration with Splunk Enterprise Platform and Splunk Enterprise Security was highly valuable to Genesys, according to Security Officer Umesh Chandra Reddy Gangadasari.

Results

Genesys was able to automate multiple security workflows within 3 months after deploying Splunk SOAR, and agreed with the following statements:

  • We save time triaging our most repetitive, basic security tasks by using automated security workflows.
  • We are more efficient, productive, and can do more with the staff we already have.
  • We improved our ability to collaborate and align responses to prioritized risks.

Gangadasari confirmed that since using Splunk SOAR, they are 2x faster (e.g. a workflow that took us 30 minutes to complete now takes 15 minutes) to respond to security events, and in their first 12 months of using Splunk SOAR, they experienced up to $500,000 in savings based on analyst time saved.



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About Splunk

Splunk helps organizations ask questions, get answers, take actions and achieve business outcomes from their data. Organizations use market-leading Splunk solutions with machine learning to monitor, investigate and act on all forms of business, IT, security, and Internet of Things data.

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