TechValidate Research on Splunk

These pages present data that TechValidate has sourced via direct research with verified customers and users of Splunk. TechValidate stands behind the authenticity of all published data. Learn more »

541 Customers Surveyed

3,775 Data Points Collected

146 Published TechFacts

5 Published Charts

31 Published Case Studies

Featured Research Collections for Splunk

Curated collections and slideshows of TechValidate research data on Splunk.

Selected Research Highlights

Splunk Customer Testimonial

Being able to use adaptive response to send notables to our case management platform is very important. Our GSFC is silo’d, so we rely on Splunk to create dashboards that communicate important metrics to other teams.

Sabrina C, Incident Responder, Financial Services - Insurance

Splunk Customer Testimonial

Splunk has transformed our IT modernization and DevOps journey, providing end-to-end visibility and reliable accessibility to secure data across our hybrid cloud/cloud environment.

Araceli Romero, IT Specialist, Imperial Irrigation District

Splunk Customer Research

Customer Use Cases for Splunk On-Call

Which use cases are you using Splunk On-Call for today?

Improving application delivery
Rapid incident response
Incident analysis and reporting
Simplifing on-call scheduling
Improving MTTA/MTTD with automation

Splunk Customer Research

What are the key value drivers and benefits you are measuring with Splunk On-Call?

Mean Time to Acknowledge (MTTA)
Mean Time to Resolve (MTTR)
Alert / Event Reduction %
% time improvement to conduct Root Cause Analysis (RCA)
IT Costs Improvement / Savings

Splunk ITSI Case Study

Helvetia Depends on Splunk ITSI for Alert and Event Reduction and IT Cost Savings


This case study of HELVETIA is based on a February 2022 survey of Splunk ITSI customers by TechValidate, a 3rd-party research service.

“Splunk allowed us to combine multiple silos of data into one central overview, which enabled us to transition to more service oriented monitoring and management.” — Volkher Kassner, APM Engineer, Helvetia


Helvetia started using Splunk ITSI to address the following challenges:

  • Fragmented visibility due to siloed monitoring tools or disparate systems
  • Difficulty finding true root cause
  • Too much alert noise or inability to prioritize alerts for a particular business service

Use Case

The IT operations and DevOps teams at Helvetia have been using Splunk ITSI for approximately two years. The Splunk ITSI features and functionalities Helvetia uses include:

  • Aggregation of monitoring data from Splunk and third party management tools (Single Pane of Glass, Manager or Managers)
  • Service Oriented Monitoring and Management (to evolve from basic application and infrastructure alerting)

The Helvetia team combines Splunk ITSI with other Splunk products for a complete solution:

  • Splunk Enterprise
  • Splunk Observability Cloud
  • Splunk Infrastructure Monitoring
  • Splunk Application Performance Monitoring

Helvetia is using the following third-party IT and DevOps solutions in addition to Splunk:

  • Dynatrace
  • ServiceNow
  • Nagios
  • Paessler PRTG Network Monitor


The company achieved the following results with Splunk ITSI.

Key-value drivers and benefits they are measuring with Splunk ITSI:

  • Alert/Event Reduction %
  • IT Cost Improvement/Savings

Value of the following Splunk ITSI features to their organization:

  • Service Analyzer Trees: Extremely valuable
  • Episode Review: Very valuable
  • Deep Dives: Very valuable
  • Glass Tables (Executive Dashboards): Valuable

Helvetia saw the following percent range improvements for each measured value category that Splunk ITSI provides the organization:

  • Mean Time to Detect (MTTD) Improvement: 60-79%
  • Alert Reduction Improvement: 40-59%
  • IT Costs Reduction: 40-59%
  • Mean Time to Repair (MTTR) Improvement: 21-39%
  • Root Cause Analysis (RCA) Improvement: 0-20%

Splunk Cloud Platform Case Study

Costco Wholesale Corporation Uses Workload Pricing to Gain Flexibility and Increased Insight


This case study of Costco Wholesale Corporation is based on a December 2021 survey of Splunk Cloud Platform customers by TechValidate, a 3rd-party research service.

“Splunk has saved us considerable time on the Service Desk and now we can get our data faster and more reliably.” — Josh Beasley, IT Professional, Costco Wholesale Corporation


The Costco IT team faced challenges with accessing, ingesting, searching and monitoring siloed data across their organization before deciding to switch to Splunk’s Workload Pricing for the Cloud Platform.

Use Case

The aspects of Splunk’s Workload Pricing model that have been most valuable to Costco include:

  • Ability to ingest more data without worrying about data volume limits
  • Having the flexibility to run workloads on all the data they want when they want
  • Gaining insights from data more quickly


Using the Splunk Cloud Platform with Workload Pricing, Costco’s IT team achieved the following results:

  • They’ve been able to increase the size of their workloads.
  • Because of Workload Pricing’s flexibility, they are able to gain more and better insights from our data.
  • Individuals and teams that were affected by the switch to Workload Pricing feel more satisfied with their workflow because they can do more.

More to Explore

About Splunk

Splunk helps organizations ask questions, get answers, take actions and achieve business outcomes from their data. Organizations use market-leading Splunk solutions with machine learning to monitor, investigate and act on all forms of business, IT, security, and Internet of Things data.

Splunk Website   Splunk Website