TechValidate Research on Splunk

These pages present data that TechValidate has sourced via direct research with verified customers and users of Splunk. TechValidate stands behind the authenticity of all published data. Learn more »



852 Customers Surveyed

6,115 Data Points Collected

150 Published TechFacts

5 Published Charts

32 Published Case Studies



Featured Research Collections for Splunk

Curated collections and slideshows of TechValidate research data on Splunk.



Selected Research Highlights


Splunk Customer Testimonial

Splunk has transformed our IT modernization and DevOps journey, providing end-to-end visibility and reliable accessibility to secure data across our hybrid cloud/cloud environment.

Araceli Romero, IT Specialist, Imperial Irrigation District

Splunk Customer Research

Customer Use Cases for On-Call

Which use cases are you using Splunk On-Call for today?

Improving application delivery
21%
Rapid incident response
81%
Incident analysis and reporting
42%
Simplifing on-call scheduling
52%
Improving MTTA/MTTD with automation
16%
Other
8%

Splunk Cloud Platform Customer Statistic

87% of surveyed organizations agree with the following statement after using Splunk Cloud Platform:

“Splunk Cloud Platform helps us focus our resources and/or time on higher priority initiatives by taking care of the infrastructure management and administration.”

87%

Splunk Case Study

Medium Enterprise Retail Company Automates Scheduling, Escalations and Notifications with Splunk On-Call

Introduction

This case study of a medium enterprise retail company is based on an April 2022 survey of Splunk customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Splunk On-Call has levelled up our incident management and escalation protocols. We’ve seen improved visibility, quicker and more accurate escalations, and better reporting and ownership of issues.” — IT Director of a Medium Enterprise Retail Company

Challenges

The surveyed retail company started using Splunk On-Call to address challenges with:

  • Improving Alert Noise
  • Routing alerts / incidents to the appropriate personnel in a timely manner
  • Automating scheduling, escalations and notifications

Use Case

The DevOps Engineering/Application Development, Site Reliability Engineering (SRE), and IT Operations teams have been using Splunk On-Call for more than two years. What they are using Splunk On-Call for today:

  • Rapid incident response
  • Simplifying on-call scheduling

Results

The surveyed company is measuring the following key value drivers and benefits with Splunk On-Call:

  • Alert/Event Reduction %
  • Mean Time to Acknowledge (MTTA)
  • Mean Time to Resolve (MTTR)

When asked how valuable the following Splunk On-Call features have been, the organization reported:

  • Extremely Valuable
    • Scheduling
    • Alert Routing and Annotations
    • Integrations
    • Alert Rules Engine
    • Escalation Policies
  • Very Valuable
    • Incident Dashboard
    • Mobile Interface
    • Timeline
  • Valuable
    • Noise Suppression
    • Reports

The percent range for each measured value category that Splunk On-Call provides for the organization currently include:

  • Alert Noise Reduction Improvement: 21-39%
  • Mean Time to Acknowledge (MTTA) Improvement: 40-59%
  • Mean Time to Repair (MTTR) Improvement: 40-59%
  • Root Cause Analysis (RCA) Improvement: 21-39%
  • Recurring Incidents Improvement: 40-59%
  • IT Cost Reduction Improvement: 0-20%
  • Application Delivery Release Timeline Improvement: 21-39%

Splunk Case Study

An Educational Institution Sees Improvements After Implementing Splunk On-Call

Introduction

This case study of a educational institution is based on an April 2022 survey of Splunk customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“We’ve seen recent improvements to data ingest with assistance from Splunk and the reseller that improved our visibility. This includes the suggestion to use Splunk On-Call.” CISO at an Educational Institution

Challenges

The educational institution surveyed started using Splunk On-Call to address challenges with:

  • Preventing / avoiding unplanned downtime
  • Improving Alert Noise
  • Routing alerts / incidents to the appropriate personnel in a timely manner
  • Automating scheduling, escalations and notifications

Use Case

A Splunk reseller recommended the security team at the educational institution implement Splunk On-Call, alongside Splunk Cloud. Splunk On-Call has been up for nearly 6 months and the team is already seeing improvements.

The institution’s security team is using Splunk On-Call specifically for rapid incident response and to simplify on-call scheduling.

Results

The key value drivers and benefits they are measuring with Splunk On-Call include:

  • Mean Time to Acknowledge (MTTA)
  • IT Costs Improvement / Savings

When asked how valuable the following Splunk On-Call features been to the organization, the CISO responded that each of these were very valuable:

  • Scheduling
  • Alert Routing and Annotations
  • Integrations
  • Noise Suppression
  • Stakeholder Updates
  • Incident Dashboard
  • Alert Rules Engine
  • Escalation Policies
  • Reports

Following are the percent ranges for each measured value category that Splunk On-Call provides for their organization currently:

  • Alert Noise Reduction Improvement: 21-39%
  • Mean Time to Acknowledge (MTTA) Improvement: 60-79%
  • Mean Time to Repair (MTTR) Improvement: 21-39%
  • Root Cause Analysis (RCA) Improvement: 21-39%
  • Recurring Incidents Improvement: 21-39%
  • IT Cost Reduction Improvement: 21-39%

Splunk Customer Research

Key Value Drivers and Benefits Customers Measure with Splunk On-Call

What are the key value drivers and benefits you are measuring with Splunk On-Call?

Alert / Event Reduction %
51%
Mean Time to Acknowledge (MTTA)
59%
Mean Time to Resolve (MTTR)
54%
% time improvement to conduct Root Cause Analysis (RCA)
19%
IT Costs Improvement / Savings
21%
Other
16%


More to Explore



About Splunk

Splunk helps organizations ask questions, get answers, take actions and achieve business outcomes from their data. Organizations use market-leading Splunk solutions with machine learning to monitor, investigate and act on all forms of business, IT, security, and Internet of Things data.

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