Introduction
This case study of Connecture Inc is based on a November 2015 survey of SolarWinds Log & Event Manager customers by TechValidate, a 3rd-party research service.
SolarWinds Log & Event Manager Case Study
This case study of Connecture Inc is based on a November 2015 survey of SolarWinds Log & Event Manager customers by TechValidate, a 3rd-party research service.
“The alerting can automate notification to key personnel 24/7.”
“Comply with PCI/SOX/HIPPA Requirements.”
The business challenges that led the profiled company to evaluate and ultimately select SolarWinds Log & Event Manager:
The key features and functionalities of SolarWinds Log & Event Manager that the surveyed company uses:
The surveyed company achieved the following results with SolarWinds Log & Event Manager:
Log & Event Manager has helped this telecommunications services company identify and deal with a major security incident: “We have identified an account which was given administrative capabilities by a mistake and was using those to modify systems group memberships.”
The company chose Log & Event Manager over competing solutions because of “Cost and simpler administration.”
A medium enterprise telecommunications services company in Israel identifies network security as the most critical security area to their organization.
Demonstrates and meets SOX and ISO 27001 regulatory compliance requirements with SolarWinds Log & Event Manager.
After deploying Log & Event Manager, the company:
“Log & Event Manager has allowed me to track anomalies within my network environment.”
VXI Global Solutions rates Log & Event Manager 8/10, because: “SolarWinds [Log & Event Manager] is able to provide an accurate depiction of [the] network environment and the learning curve isn’t too steep.”
VXI Global Solutions considers network security as the most critical security area to their organization.
VXI Global Solutions meets HIPAA compliance requirements with SolarWinds Log & Event Manager.
After deploying Log & Event Manager, VXI Global Solutions:
Chesapeake Bank uses Log & Event Manager to identify and deal with “user lockout and network issues”, and rates it 8/10 because: “Once configured, you get real-time events in your environment.”
For Chesapeake Bank user activity is the most critical security area to their organization.
Chesapeake Bank meets PCI DSS regulatory compliance requirements with SolarWinds Log & Event Manager.
After deploying Log & Event Manager, Chesapeake Bank:
After using Log & Event Manager, eHealth Technologies “Have not had any major security incidents within our organization.”
“There really isn’t any other software out there that covers the wide berth of logging & event management collections.”
“LEM contains the most features and best support options that other providers simply can’t match.”
Data security is the most critical security area for eHealth Technologies
With Log & Event Manager, eHealth Technologies:
“It has helped us by preventing unknown USB devices [from] being connected and introducing malware [in]to our systems.”
Data security is the most critical security area to Cibola General Hospital.
Since deploying Log & Event Manager, Cibola General Hospital:
Rates Log & Event Manager 9/10, because of: “Great flexibility in event retrieval.”
On how Log & Event Manager helped identify and deal with a major security incident in the organization: “Multiple VPN attempts from different countries on the same day.”
With Log & Event Manager, Blue:
“Log & Event Manager is excellent at monitoring and picking up events as well as collecting logs. We use it extensively at our Credit Union and would highly recommend it to others.”
“LEM helped us detect a major malware problem on one of company PCs. We were able to quickly act on it thanks to the features in LEM. "
“LEM offered many more features compared to other alternatives. It also provided ease of use and a high level of customization.”
Data security is the most critical security area to this credit union.
Demonstrates NCUA regulatory compliance requirements with SolarWinds Log & Event Manager.
Log & Event Manager helps the financial services company:
The credit union company now feels more prepared to deal with security and compliance issues with LEM.
The System Analyst of this insurance company rates Log & Event Manager 10/10, and says: “I have been using this tool for some time now and I am satisfied with its results.”
“LEM has helped me track down privilege account usage in our production environment and to detect SQL injection attempts.”
Web security is the most critical security area to their organization.
With the help of Log & Event Manager, the insurance company:
Rates SolarWinds Log & Event Manager 9/10 because: “[It is] Easy to use and logging info consolidated in one place.”
Network security is the most critical security area for Ben Lomand Connect.
With Log & Event Manager, Ben Lomand Connect:
Their favorite feature in LEM is in-depth search and log analysis.
Ben Lomand Connect now feels more prepared to deal with security and compliance issues with Log & Event Manager.
Rates Log & Event Manager 8/10, because of “Depth of capability, ease of use, price.”
“Fortunately we have not had a major security incident. LEM is being used primarily to help us prepare for PCI certification.”
Network security is the most critical security area for Jacobs Entertainment.
According to Jacobs Entertainment, the three most critical features that will help detect and respond to threats are:
With Log & Event Manager, Jacobs Entertainment:
With Log & Event Manager, Jacobs Entertainment now feels more prepared to deal with security and compliance issues.
“LEM is an invaluable tool for monitoring our network and servers. Other departments within the city are asking me for recommendations and I steer them towards Log & Event Manager and the SolarWinds suite of products.”
City of Cincinnati considers Data security as the most critical security area to their organization.
City of Cincinnati now feels more prepared to deal with security and compliance issues with SolarWinds Log & Event Manager.
“We were using WSUS before and found compiling a report for customers was not as friendly.”
“Patch manager is easy to set up and use. It provides a much friendlier view than what WSUS provides.”
“The ability to customize reports is very important, as customers want to see something that’s easy to understand and graphical.”
“We use it for patching, and it does a good job.”
“Patching before Patch Manager was in the hands of the individual users. After purchasing SolarWinds Patch Manager, IT is in control and can know what systems are patched and which are not.”
“Patch Manager works very well. It doesn’t take long for a machine to be noticed on the network and get patches pushed down to them.”
Patch Manager helps the state government save over 200 hours of patch workload, each month.
“We needed to automate third party patching because we could not keep up with the demand to keep computers and servers protected. Now all of our systems stay patched and we are a more secure environment.”
“Products are sound, and meet business needs.”
Recommends Patch Manager because: “It is solid, and works.”
“We have been on Patch Manager dating back to EminentWare. We would manually patch at each workstation during routine maintenance, at computer replacement, or if a severe enough of a vulnerability was found. I doubt we were doing an adequate job before Patch Mananger.”
One of the advantages of Patch Manager is that the: “Packages are in the subscription so we don’t have to constantly create our own update packages.”
“The product works. They give very little trouble and they produce valuable information.”
“3rd party updates, like Flash, were a pain to keep updated as we would have to touch indiviual machines frequently. But now after using Patch Manager, it’s a breeze.”
“We were grossly unpatched on the 3rd party side and struggled to maintain Microsoft Patches using WSUS. After going to Patch Manager, we were able to shore up numerous issues and bring our systems to a better state.”
“Patch Manager expedites the 3rd party process and helps with the Microsoft side, especially with reporting.”
Most used Patch Manager feature: “3rd Party Patch management and reporting are the most important for us to maintain compliance. We are finding it could be helpful with future endeavors where we may need to deploy more individualized software packages on remote devices.”
“It is a nice program that allows you powerful access to control updates to computers, and allows you to view a lot of details about each computer.”
Recommends SolarWinds Patch Manager: “Because it makes updating and patching computers very easy and streamlined.”
Critical Patch Manager feature: “Being able to wake the computers up to push patches is very important.”
“Before Patch Manager, we had a very long list of different middleware versions on all of our workstations locally and across divisions. There was also an inconsistent application of update policy. With Solarwinds PM added to the monthly patching cycle, we can be assured that all of our workstations and servers run the appropriate versions of these products, and have been able to establish and enforce software version standards across our enterprise.”
Multimatic Inc. recommends Patch Manager because: “(Yes,) it is a fantastic solution for the price with a good level of customization potential.”
“The manual process was time consuming. [With Patch Manager], we can now accomplish patching in 1/4 of the time and be more effective.”
“We used to have to manually package and detect 3rd party patches. Solarwinds does this for us automatically.”
“Patch Manager is the only solution that works seamlessly with SCCM.”
First National Bank of South Africa recommends Patch Manager because: “(Yes,) because of the functionality it provides for 3rd party patching.”
“In the past we did our updates manually which caused inconsistency. Then we used another product that did not work very well so we turned to SolarWinds seeing that we were already a customer. And we have not looked back.”
Patch Manager critical feature: “Speed of the updates as well as the control it gives us.”
Recommends Patch Manager because: “(Yes) it simplifies the patch process.”
“Manual updating was taking too much time. Now everything is automated and controlled.”
Most critical Patch Manager feature(s): “Pushing of all updates. Controlling the push of updates.”
“Yes I would (recommend Patch Manager). You have total control of the update process.”
“Patch Manager gives us the reports to show that we are compliant in the case of auditing and remediates vulnerabilities.”
“Easy to use and configure; reporting is getting better with each new release.”
“3rd Party patches were not applied enterprise-wide, just to machines that experienced issues. Patch Manager has allowed us to consistently push patches out and ensure a stable and secure environment.”
“I’ve used SolarWinds products for almost 10 years at 3 different companies. I love the products and the price point.”
“I was putting in admin credentials on every computer. This saves me a lot of time.”
“Patch Manager runs exactly like it should with minimal input.”
The most used or critical Patch Manager feature, according to this company: “3rd party patching, as it saves me a ton of time.”