TechValidate Customer Research Library / SolarWinds

TechValidate Research on SolarWinds LOGICnow

6 Charts


SolarWinds MSP RMM (SaaS) Customer Research

What benefits did you realize from using MSP RMM?

More visibility and control
69%
Improved customer service and reliability
64%
Increase productivity
54%
Better manage growth and scale
42%
Lower costs
39%
Source: TechValidate survey of 647 users of SolarWinds MSP RMM (SaaS)
Validated
  Published: Jan. 27, 2017   TVID: 8CB-F77-47F

SolarWinds MSP RMM (SaaS) Customer Research

What were the main challenges you wanted to solve when purchasing MSP RMM?

Manage everything from a central dashboard
94%
Automate more processes
66%
Increase security for IT operations
38%
Offer more cross-platform support
25%
Source: TechValidate survey of 665 users of SolarWinds MSP RMM (SaaS)
Validated
  Published: Jan. 27, 2017   TVID: 642-A82-C24

SolarWinds MSP RMM (SaaS) Customer Research

Please rate the following MSP RMM attributes compared to the competition.

Best in class Significantly better Better Worse

Automation
Ease of use
Reliability
Scalability
Breadth of features
Source: TechValidate survey of 622 users of SolarWinds MSP RMM (SaaS)
Validated
  Published: Jan. 27, 2017   TVID: 096-D56-1E2

SolarWinds MSP RMM (SaaS) Customer Research

What made you purchase SolarWinds MSP RMM product over other vendors?

Price
72%
Features
68%
Ease of use
53%
Frequency of product updates
12%
Customer reviews
8%
Source: TechValidate survey of 754 users of SolarWinds MSP RMM (SaaS)
Validated
  Published: Jan. 27, 2017   TVID: CF6-7F4-6B6

SolarWinds MSP RMM (SaaS) Customer Research

What other vendors did you evaluate?

Kaseya
52%
LabTech
51%
N-Able
49%
Continuum
25%
ManageEngine
20%
Source: TechValidate survey of 663 users of SolarWinds MSP RMM (SaaS)
Validated
  Published: Jan. 27, 2017   TVID: 98B-B21-E0F

SolarWinds MSP RMM (SaaS) Customer Research

What made you purchase SolarWinds MSP RMM (SaaS) product over other vendors?

Price
72%
Features
68%
Ease of use
53%
Frequency of product updates
12%
Customer reviews
8%
Source: TechValidate survey of 754 users of SolarWinds MSP RMM (SaaS)
Validated
  Published: Jan. 27, 2017   TVID: 4DB-207-343



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