TechValidate Research on SolarWinds Help Desk and IT Support

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Web Help Desk Improves “Mean Time to Resolution” for Help Desk & IT Support

After deploying Web Help Desk, how much has your organization improved its “Mean Time To Resolution” when addressing support issues?

Over 80% faster: 16%
60 - 80% faster: 22%
40 - 60% faster: 34%
20 - 40% faster: 15%
Up to 20% faster: 14%
Source: TechValidate survey of 88 users of SolarWinds Web Help Desk
Validated
  Published: Jan. 3, 2017   TVID: 452-FBD-A21




About This Data

This data was sourced directly from verified users of SolarWinds Help Desk and IT Support by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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