Sign In

TechValidate Research on SolarWinds Help Desk and IT Support

TechValidate Customer Research Library / SolarWinds / SolarWinds Help Desk and IT Support / Case Studies /

Case Study: Computer Services Company (USA) Replaces ServiceNow with Web Help Desk

“Compared to ServiceNow, Web Help Desk made my help desk management and IT support job easier by offering centralized knowledge base management.”

Challenges

Purchased SolarWinds Web Help Desk to solve the following help desk and IT support challenges:
- Absence of centralized knowledge management and self-service
Used ServiceNow prior to purchasing SolarWinds Web Help Desk.

Use Case

Reasons for purchasing Web Help Desk:
- Affordable cost
Key use cases of Web Help Desk that led to purchase:
- Built-in expandable knowledge base
- Integration with SolarWinds Orion® platform

Results

Realized the following benefits and organizational impact as a result of using Web Help Desk:
- Saved technician time and effort with automation
ROI benefits and cost savings:
- Saved up to $10,000 in resources, personnel, maintenance, overhead, and training costs by using Web Help Desk.

About This Data

This data was sourced directly from verified users of SolarWinds Help Desk and IT Support by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

More Research on SolarWinds Help Desk and IT Support