Challenges
- Purchased SolarWinds Web Help Desk to solve the following help desk and IT support challenges:
- We were using another more expensive system so cost was one of the attractions.
- Used CA Service Desk Manager prior to purchasing SolarWinds Web Help Desk.
Use Case
- Over 400 technicians and multiple areas outside of IT use Web Help Desk in various ways.
- Reason for purchasing Web Help Desk:
- Affordable cost
Results
- Realized the following benefits and organizational impact as a result of using Web Help Desk:
- Reduced time-to-resolution of support tickets
- Minimized operational and overhead costs
- Saved technician time and effort with automation
- Increased help desk productivity and operational efficiency
- Improved quality of support
- Improved customer satisfaction