Challenges
- Used BMC Remedy prior to purchasing SolarWinds Web Help Desk.
- Purchased Web Help Desk to address challenges of cost of license, management and use of BMC Ready.
Use Case
- 6 sysadmins, 3 network admins, and 50 users use Web Help Desk.
- Reasons for purchasing Web Help Desk:
- Affordable cost
- Ease of use
- Ease of deployment
- Key use cases of Web Help Desk that led to purchase:
- Centralized and automated ticketing management
- IT asset discovery and inventory management
- Intuitive Web-based help desk interface
- IT change management
- Integration with SolarWinds Orion® platform
Results
- ROI benefits and cost savings
- Saved $50,000 – $100,000 in resources, personnel, maintenance, overhead, and training costs by using Web Help Desk.
- Rates Web Help Desk as 5 out of 5 stars.
