Challenges
- Purchased SolarWinds Web Help Desk to solve the following help desk and IT support challenges:
- Absence of centralized knowledge management and self-service
- Used ManageEngine ServiceDesk Plus prior to purchasing SolarWinds Web Help Desk.
Use Case
- Reasons for purchasing Web Help Desk:
- Affordable cost
- Ease of use
- Ease of deployment
- Key use cases of Web Help Desk that led to purchase:
- Intuitive Web-based help desk interface
- Built-in expandable knowledge base
Results
- Has experienced the following benefits and organizational impact as a result of using Web Help Desk:
- Increased help desk productivity and operational efficiency
- Improved quality of support