TechValidate Research on SolarWinds

548 TechFacts – Page 5 of 19


SolarWinds Customer Fact

A state & local government agency purchased their SolarWinds products because of ease of use, experience with other SolarWinds products, best value, and colleague recommendation.

SolarWinds Customer Testimonial

Alberta Local Government Customer Testimonial

Following the security incident, SolarWinds support was great! We did a full audit of our network and applied packages as they were released.

IT/Systems Administrator, State & Local Government

SolarWinds Customer Testimonial

Alberta Local Government Customer Use Case

We use SolarWinds products for monitoring and remediation for our NOC.

IT/Systems Administrator, State & Local Government

SolarWinds Customer Testimonial

Florida County Government Customer Use Case

We use SolarWinds for network and systems monitoring and reporting.

IT/Systems Administrator, State & Local Government

SolarWinds Customer Satisfaction Rating

Florida County Government Customer Testimonial

An IT/Systems Administrator at a state & local government would be very likely to recommend SolarWinds for this reason:

SolarWinds products have lots of power and support resources.

SolarWinds Customer Testimonial

Missouri K-12 Education Customer Testimonial

Regarding the security incident, we didn’t really need any support. We got the notifications and deployed the updates on our own.

Systems Administrator, Educational Institution

SolarWinds Customer Testimonial

California County Government Customer Testimonial

SolarWinds personnel are great to work with, professional, responsive and do what they can to assist with issues.

Network Engineer, State & Local Government

SolarWinds Customer Testimonial

California County Government Customer Use Case

We use SolarWinds for monitoring node status and performance metrics with Orion and trap handling with Kiwi. We are developing universal device probes and Kiwi rules/scripts for microwave equipment in our backhaul.

Network Engineer, State & Local Government

SolarWinds Customer Testimonial

Michigan State Government Use Case

We monitor thousands of nodes across hundreds of sites and several cloud providers to provide staff with alerts for performance or connectivity issues.

Scott Reese, IT/Systems Administrator, State of Michigan

SolarWinds Customer Satisfaction Rating

Michigan State Government Testimonial

Scott Reese, an IT/Systems Administrator at State of Michigan, would be very likely to recommend SolarWinds for this reason:

SolarWinds has a very comprehensive set of monitoring tools, very stable and well-supported.

SolarWinds Customer Testimonial

National Oceanic & Atmospheric Administration Customer Testimonial

The support has been available since the whole incident. We have been actively communicating with SolarWinds during our migration process and rebuild efforts of the SolarWinds servers within our environment. The support staff have been helpful.

Network Engineer, Federal Government

SolarWinds Customer Testimonial

National Oceanic & Atmospheric Administration Customer Use Case

We use SolarWinds products for network monitoring and management.

Network Engineer, Federal Government

SolarWinds Customer Testimonial

Higher Education Customer Testimonial

I have been very happy with my interactions with SolarWinds in both the use of their products and when working with their staff, and I look forward to being a customer into the future.

IT Director, Educational Institution

SolarWinds Customer Testimonial

Department of Homeland Security Customer Testimonial

Keep up the good work.

Systems Engineer, Federal Government

SolarWinds Customer Testimonial

Higher Education Customer Testimonial

Keep up the good work!

IT/Systems Administrator, Educational Institution

SolarWinds Customer Testimonial

Higher Education Customer Testimonial

The team used the Orion Assistance Program as part of our upgrade to new hardware. Overall it was a positive experience.

IT Director, Educational Institution

SolarWinds Customer Testimonial

Department of Homeland Security Customer Testimonial

We will be leveraging the Orion Assistance Program for the next two months to rebuild impacted servers.

Systems Engineer, Federal Government

SolarWinds Customer Testimonial

Washington State Government Testimonial

We were unaffected by SUNBURST or SUPERNOVA.

Network Administrator, State & Local Government

SolarWinds Customer Testimonial

Colorado State Government Customer Testimonial

We were on an older version of software so no impact. Loop-One converted us to 2020 version.

Network Administrator, State & Local Government

SolarWinds Customer Testimonial

California K-12 Education Customer Use Case

We were running an older version. Luckily we were not affected.

Systems Administrator, Educational Institution

SolarWinds Customer Testimonial

Texas State Government Customer Testimonial

SolarWinds support for our organization following the recent security incident was helpful.

Network Administrator, State & Local Government

SolarWinds Customer Statistic

Public Sector SolarWinds User Statistic

76% of surveyed customers have been a SolarWinds customer for 5 years or more.

76%

SolarWinds Customer Satisfaction Rating

Higher Education Customer Testimonial

An IT Director at an educational institution would be very likely to recommend SolarWinds for this reason:

I have been very happy with the SolarWinds products I use and the support I’ve received when it was necessary. I have recommended their products to others in the past.

SolarWinds Customer Satisfaction Rating

Wisconsin Local Government Testimonial

A Network Administrator at a state & local government would be very likely to recommend SolarWinds for this reason:

SolarWinds has provided reliable network monitoring for our organization and provides many customizable monitoring options.

SolarWinds Customer Satisfaction Rating

California K-12 Education Testimonial

An IT Director at a state & local government would be very likely to recommend SolarWinds for this reason:

SolarWinds provided the very most secure and practical services to our organization.

SolarWinds Customer Satisfaction Rating

Colorado State Government Testimonial

A Network Administrator at a state & local government would be very likely to recommend SolarWinds for this reason:

The Loop-One conversion of our SolarWinds went very well. Both Loop-One engineers were pleasant, knowledgeable, tenacious and worked well beyond to ensure tasks weren’t “just” completed but completed beyond my expectations.

SolarWinds Customer Satisfaction Rating

Department of Homeland Security Testimonial

A Systems Engineer at a federal government would be very likely to recommend SolarWinds for this reason:

We have used SolarWinds for almost 20 years now. They have good products that continue to improve.

SolarWinds Customer Satisfaction Rating

Texas Local Government Testimonial

A Network Administrator at a state & local government would be likely to recommend SolarWinds for this reason:

Great product – recent events with security gave us pause but SolarWinds appears to be addressing. We plan to continue to use their software.

SolarWinds Customer Satisfaction Rating

Virginia K-12 Education Customer Testimonial

A Network Engineer at an educational institution would be very likely to recommend SolarWinds for this reason:

I’ve used the product for many years and it has become my go to software.

SolarWinds Customer Satisfaction Rating

Higher Education Customer Testimonial

An IT/Systems Administrator at an educational institution would be very likely to recommend SolarWinds for this reason:

SolarWinds has great products and we have great confidence in them. The recent security issues were a big concern, but, it seems like they have been addressed and a conscientious effort has been made to stay on top of any potential future risks.




More Research on SolarWinds