TechValidate Research on SolarWinds

279 Case Studies – Page 8 of 10


SolarWinds Government Case Study

UK NHS Case Study

Introduction

This case study of a large NHS Trust is based on a September 2017 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled trust asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled trust to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • The difficulty of monitoring cloud or hybrid infrastructure

Use Case

The key features and functionalities of SolarWinds Government that the surveyed trust uses:

  • Regular user in the following SolarWinds product areas:
    • Network Management
    • Security and Compliance
  • Uses SolarWinds’ products across whole trust
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor cloud or hybrid infrastructure
    • To troubleshoot across the application stack/infrastructure
  • Favourite SolarWinds products are:
    • Network Performance Monitor
    • Network Configuration Manager
    • Server & Application Monitor
    • Patch Manager
    • NetFlow Traffic Analyzer
    • Virtualization Manager
    • Storage Resource Manager
    • Engineer’s Toolset

Results

The surveyed company achieved the following results with SolarWinds Government:

  • Saw the following results after using SolarWinds products:
    • Can correlate network, server, and application issues to resolve performance problems
    • Improved resolution rates for networking performance and capacity issues
    • Improved configuration management
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Multi-vendor support
    • Scalability / ability to support our growth

SolarWinds Government Case Study

General Dynamics Mission Systems Case Study

Introduction

This case study of General Dynamics Mission Systems is based on a September 2017 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

We use quite a few of SolarWinds applications to manage networks for our customers.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system / server health
    • Lack of visibility into application or database performance

Use Case

The key features and functionalities of SolarWinds Government that the surveyed company uses:

  • Regular user in the following SolarWinds product area:
    • Network Management
  • Agency use case for leveraging SolarWinds products:
    • For U.S. Army Mobile Networks

Results

The surveyed company achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Improve system and application monitoring and troubleshooting
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
  • Purchased their SolarWinds products because of:
    • Customer recommended /required

SolarWinds Government Case Study

US Army Case Study

Introduction

This case study of the US Army is based on a September 2017 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Knowing when a system is down in our environment helps us the most.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Lack of visibility into system/server health

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product area:
    • Systems, Application, Server, and Storage Monitoring
  • Uses SolarWinds products within department / location
  • Agency use cases for leveraging SolarWinds products:
    • To troubleshoot network problems or outages
    • To monitor system / server health

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Result they were able to produce using SolarWinds products:
    • Improve system and application monitoring and troubleshooting
  • Favorite SolarWinds products:
    • Server & Application Monitor
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Cost effectiveness
    • Experience with other SolarWinds products

SolarWinds Government Case Study

DOD Case Study

Introduction

This case study of a federal government agency is based on a September 2017 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

These are products we use on a daily / weekly basis. Their interface is rather simple to use and the historical metering allows us to track changes on our systems over time.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system / server health
    • The difficulty of determining whether a security incident occurred and what happened during the breach
    • The difficulty of providing end-user and systems support from a central location

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network Management
    • Systems, Application, Server, and Storage Monitoring
    • Security and Compliance
    • Remote Support and IT Help Desk
  • Uses SolarWinds products combination / varies by product
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
    • To monitor system / server health
    • To monitor security incidents and vulnerabilities and improve compliance
    • To support end-users and systems from a central location

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Improve system and application monitoring and troubleshooting
    • Provide better service levels to the agency
    • Improve log tracking and management
    • Improve log tracking and management
    • Improve NIST FISMA / RMF / DISA STIGS compliance
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • Server & Application Monitor
    • Patch Manager
    • NetFlow Traffic Analyzer
    • Log & Event Manager
    • Dameware Remote Support
  • Realized a return on investment payback period of 4-6 months with SolarWinds products
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Cost effectiveness
    • Best value
    • Scalability / ability to support our growth

SolarWinds Government Case Study

DISA Case Study

Introduction

This case study of a federal government agency is based on a September 2017 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

DISA has been using SolarWinds for a few years now and are very satisfied with the solutions provided.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into system / server health
    • Lack of visibility into application or database performance
    • Inadequate automation of compliance reporting

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network Management
    • Systems, Application, Server, and Storage Monitoring
    • Security and Compliance
    • Remote Support and IT Help Desk
    • Database Management and Performance
  • Uses SolarWinds products across whole agency
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
    • To monitor system / server health
    • To monitor application and database health
    • To monitor security incidents and vulnerabilities and improve compliance

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve configuration management
    • Improve system and application monitoring and troubleshooting
    • Provide better service levels to the agency
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • Server & Application Monitor
    • User Device Tracker
    • IP Address Manager
    • Log & Event Manager
    • Network Topology Mapper
  • Realized a return on investment payback period of 0-3 months with SolarWinds products
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Cost effectiveness
    • Best value

SolarWinds Government Case Study

US Army Case Study

Introduction

This case study of a federal government agency is based on a September 2017 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

SolarWinds products give good insight into the health of our network and into resolving issues.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Lack of visibility into system / server health

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product area:
    • Network Management
  • Uses SolarWinds’ products across whole agency
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor system / server health
    • To monitor application and database health

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve system and application monitoring and troubleshooting
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Server & Application Monitor
    • Virtualization Manager
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Multi-vendor support
    • Scalability / ability to support our growth

SolarWinds Government Case Study

Defense Contractor Case Study

Introduction

This case study of a large enterprise aerospace & defense company is based on a September 2017 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages

Use Case

The key features and functionalities of SolarWinds Government that the surveyed company uses:

  • Regular user in the following SolarWinds product area:
    • Network Management
  • Uses SolarWinds products within department / location
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages

Results

The surveyed company achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • NetFlow Traffic Analyzer
    • IP Address Manager
    • Log & Event Manager
    • Engineer’s Toolset
    • Network Topology Mapper
    • Kiwi Syslog Server
  • Realized a return on investment payback period of 7-9 months with SolarWinds products
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Cost effectiveness
    • Multi-vendor support

SolarWinds Government Case Study

US Army Research Laboratory Case Study

Introduction

This case study of US Army Research Laboratory is based on a September 2017 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system / server health
    • Lack of visibility into application or database performance

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network Management
    • Systems, Application, Server, and Storage Monitoring
  • Uses SolarWinds products across multiple departments / locations, but not whole agency
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor system / server health
    • To monitor application and database health

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • Server & Application Monitor
    • IP Address Manager
  • Purchased their SolarWinds products because of:
    • Cost effectiveness
    • Scalability / ability to support our growth

SolarWinds Government Case Study

Food and Drug Administration Case Study

Introduction

This case study of The Food and Drug Administration (FDA) is based on a September 2017 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

SAM collaboration unifies reporting as a whole.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Lack of visibility into system / server health
    • Lack of visibility into application or database performance
    • Inadequate automation of compliance reporting

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network Management
    • Systems, Application, Server, and Storage Monitoring
    • Security and Compliance
  • Uses SolarWinds’ products across whole agency
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
    • To monitor system / server health
    • To monitor application and database health
    • To troubleshoot across the application stack / infrastructure
    • To monitor security incidents and vulnerabilities and improve compliance

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Improve system and application monitoring and troubleshooting
    • Provide better service levels to the agency
    • Improve log tracking and management
    • Improve NIST FISMA / RMF / DISA STIGS compliance
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Server & Application Monitor
    • Storage Resource Manager
    • VoIP & Network Quality Manager
    • Log & Event Manager
    • Network Topology Mapper
    • Kiwi Syslog Server
  • Realized a return on investment payback period of 4-6 months with SolarWinds products
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Cost effectiveness
    • Multi-vendor support
    • Experience with other SolarWinds products
    • Scalability / ability to support our growth

SolarWinds Government Case Study

Food and Drug Administration Case Study

Introduction

This case study of a federal government agency is based on a September 2017 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system / server health

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network Management
    • Systems, Application, Server, and Storage Monitoring
  • Uses SolarWinds products across whole agency
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
    • To monitor system/server health
    • To monitor application and database health

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Improve configuration management
    • Improve system and application monitoring and troubleshooting
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • NetFlow Traffic Analyzer

SolarWinds Government Case Study

DOE Lab Case Study

Introduction

This case study of a federal government is based on a September 2016 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds’ products:
    • Network visibility.

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWind product areas:
    • Network Management
  • Uses SolarWinds’ products across multiple departments / locations, but not whole agency.
  • Agency use cases for leveraging SolarWinds’ products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor system/server health
    • To monitor application and database health
    • alerting

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds’ products:
    • Monitoring and alerting
  • Favorite SolarWinds’ products:
    • Network Performance Monitor
    • Network Configuration Manager
    • User Device Tracker
  • Purchased their SolarWinds’ products because of:
    • Group decision

SolarWinds Case Study

Federal Systems Integrator Case Study

Introduction

This case study of a fortune 500 computer services company is based on a November 2015 survey of SolarWinds customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We are primarily NPM and NTA shop. The simplicity in which to perform standard network reliability and setting up of the views.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SolarWinds:

  • Faced the following IT challenge prior to implementing SolarWinds’ products:
    • Didn’t have the tools to troubleshoot network problems or outages

Use Case

The key features and functionalities of SolarWinds that the surveyed company uses:

  • Regularly uses the following SolarWinds product:
    • Network Management
  • Uses SolarWinds’ products across whole agency.
  • Leverages SolarWinds’ products in order to:
    • To monitor network performance
    • To troubleshoot network problems or outages

Results

The surveyed company achieved the following results with SolarWinds:

  • Realized the following benefit by using SolarWinds’ products:
    • Improved resolution rates for networking issues
  • Agrees the following are their favorite SolarWinds’ product:
    • Network Performance Monitor
  • Purchased their SolarWinds’ products because of:
    • Ease of use
    • Cost effectiveness

SolarWinds Government Case Study

Government of Malta

Introduction

This case study of a national government is based on a February 2017 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“The integration of the Orion platform has allowed us to replace a number of separate tools which greatly improved visibility and reporting via a single plane of glass architecture.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds’ products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Inadequate automation of compliance reporting

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWind product areas:
    • Network Management
    • Security and Compliance
  • Uses SolarWinds’ products across multiple departments / locations, but not whole agency.
  • Agency use cases for leveraging SolarWinds’ products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
    • To troubleshoot across the application stack/infrastructure
  • Favorite SolarWinds products are:
    • Network Performance Monitor
    • Network Configuration Manager
    • Server & Application Monitor
    • User Device Tracker
    • IP Address Manager
    • Log & Event Manager
    • Database Performance Analyzer
    • Network Topology Mapper

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Saw the following results after using SolarWinds products:
    • Can correlate network, server, and application issues to resolve performance problems
    • Improved resolution rates for networking performance and capacity issues
    • Improved configuration management
    • Improved system and application monitoring and troubleshooting
    • Can provide better service levels to the agency
    • Improved regulatory compliance
  • Realized a return on investment payback period of 4-6 months with SolarWinds’ products.
  • Purchased their SolarWinds’ products because of:
    • Ease of use
    • Cost effectiveness
    • Multi-vendor support
    • Integration with other SolarWinds’ products
    • Scalability / ability to support our growth

SolarWinds Government Case Study

Ireland Health Service Executive (HSE) Case Study

Introduction

This case study of Health Service Executive is based on a February 2017 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

“DameWare can push out the service to any PC.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenge their agency faced prior to implementing SolarWinds’ products:
    • The difficulty of providing end-user and systems support from a central location

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product area:
    • Remote Support and IT Help Desk
  • Uses SolarWinds’ products across multiple departments / locations, but not whole agency.
  • Agency use case for leveraging SolarWinds’ products:
    • To support end-users and systems from a central location
  • Favorite SolarWinds product is:
    • DameWare Remote Support

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Saw the following result after using SolarWinds products:
    • Increased productivity of IT staff
  • Purchased their SolarWinds’ products because of:
    • Ease of use

SolarWinds Government Case Study

UK National Health Service Case Study

Introduction

This case study of an NHS foundation is based on a February 2017 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds’ products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system/server health

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWind product area:
    • Network Management
  • Uses SolarWinds’ products across whole agency.
  • Agency use cases for leveraging SolarWinds’ products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor system/server health
  • Favorite SolarWinds products are:
    • Network Performance Monitor
    • NetFlow Traffic Analyzer
    • Engineer’s Toolset
    • Kiwi Syslog Server

Results

  • Saw the following results after using SolarWinds products:
    • Can correlate network, server, and application issues to resolve performance problems
    • Can provide better service levels to the agency
    • Increased productivity of IT staff

SolarWinds Government Case Study

UK Environment Agency Case Study

Introduction

This case study of a central government is based on a February 2017 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“NPM is the core tool set.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds’ products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system/server health
    • The difficulty of providing end-user and systems support from a central location

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWind product areas:
    • Network Management
    • Systems, Application, Server, and Storage Monitoring
  • Uses SolarWinds’ products across multiple departments / locations, but not whole agency.
  • Agency use cases for leveraging SolarWinds’ products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor system/server health
    • To support end-users and systems from a central location
  • Favorite SolarWinds product is:
    • Network Performance Monitor

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Saw the following result after using SolarWinds products:
    • Can correlate network, server, and application issues to resolve performance problems
  • Purchased their SolarWinds’ products because of:
    • Multi-vendor support

SolarWinds Government Case Study

UK National Health Service Case Study

Introduction

This case study of a large NHS trust is based on a February 2017 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“SolarWinds products give an up-to-date reflection of the current state of the network and make it easier to direct attention when there are issues, often proactively before any customers notice any impact.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds’ products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system / server health
    • Lack of visibility into application or database performance

Use Case

The key features and functionalities of SolarWinds Government that the surveyed company uses:

  • Regular user in the following SolarWind product areas:
    • Network Management
    • Systems, Application, Server, and Storage Monitoring
  • Uses SolarWinds’ products across multiple departments / locations, but not whole agency.
  • Agency use cases for leveraging SolarWinds’ products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor system/server health
  • Favorite SolarWinds products are:
    • Network Performance Monitor
    • NetFlow Traffic Analyzer
    • Virtualization Manager

Results

The surveyed company achieved the following results with SolarWinds Government:

  • Saw the following results after using SolarWinds products:
    • Can correlate network, server, and application issues to resolve performance problems
    • Improved resolution rates for networking performance and capacity issues
    • Improved system and application monitoring and troubleshooting
  • Purchased their SolarWinds’ products because of:
    • Ease of use
    • Cost effectiveness
    • Multi-vendor support
    • Experience with other SolarWinds’ products
    • Integration with other SolarWinds’ products
    • Best value
    • Scalability / ability to support their growth

SolarWinds Government Case Study

Dept. of Agriculture Case Study

Introduction

This case study of a federal government is based on a September 2016 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds’ products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Lack of visibility into system/server health
    • Inadequate automation of compliance reporting
    • Did not have a “single pane of glass” to consolidate infrastructure status across the enterprise.

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWind product areas:
    • Network Management
    • Systems, Application, Server, and Storage Monitoring
    • Security and Compliance
  • Uses SolarWinds’ products across whole agency.
  • Agency use cases for leveraging SolarWinds’ products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
    • To monitor system/server health
    • To monitor application and database health
    • To troubleshoot across the application stack/infrastructure
    • To monitor security incidents and vulnerabilities and improve compliance

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds’ products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Improve system and application monitoring and troubleshooting
    • Improve NIST FISMA / RMF / DISA STIGS compliance
  • Favorite SolarWinds’ products:
    • Network Performance Monitor
    • Network Configuration Manager
    • NetFlow Traffic Analyzer
    • Engineer’s Toolset

SolarWinds Government Case Study

Dept. of Energy Case Study

Introduction

This case study of a federal government is based on a September 2016 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds’ products:
    • Lack of visibility into system/server health
    • The difficulty of providing end-user and systems support from a central location

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWind product areas:
    • Systems, Application, Server, and Storage Monitoring
  • Uses SolarWinds’ products across whole agency.
  • Agency use cases for leveraging SolarWinds’ products:
    • To monitor system/server health
    • To monitor application and database health
    • To troubleshoot across the application stack/infrastructure

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds’ products:
    • Improve system and application monitoring and troubleshooting
  • Favorite SolarWinds’ products:
    • Network Performance Monitor
    • Network Configuration Manager
    • Server & Application Monitor
    • Web Performance Monitor
    • Virtualization Manager
    • IP Address Manager
  • Purchased their SolarWinds’ products because of:
    • Ease of use
    • Multi-vendor support
    • Scalability / ability to support our growth

SolarWinds Government Case Study

Dept. of Justice Case Study

Introduction

This case study of a federal government is based on a September 2016 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds’ products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Lack of visibility into system/server health

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWind product areas:
    • Network Management
  • Uses SolarWinds’ products across whole agency.
  • Agency use cases for leveraging SolarWinds’ products:
    • To monitor network performance
    • To troubleshoot network problems or outages

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds’ products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve log tracking and management
  • Favorite SolarWinds’ products:
    • Network Performance Monitor
    • Network Configuration Manager
    • NetFlow Traffic Analyzer
    • IP Address Manager
    • Serv-U FTP Server
  • Purchased their SolarWinds’ products because of:
    • Ease of use

SolarWinds Government Case Study

United States Postal Service/Office of Inspector General Case Study

Introduction

This case study of United States Postal Service/Office of Inspector General is based on a September 2016 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

“I favor these SolarWind’s products for their ease of management for multiple routers and switches.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds’ products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages

Use Case

The key features and functionalities of SolarWinds Government that the surveyed company uses:

  • Regular user in the following SolarWind product areas:
    • Network Management
  • Uses SolarWinds’ products within department / location.
  • Agency use cases for leveraging SolarWinds’ products:
    • To monitor network performance
    • To troubleshoot network problems or outages

Results

The surveyed company achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds’ products:
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Provide better service levels to the agency
    • Improve log tracking and management
  • Favorite SolarWinds’ products:
    • Network Performance Monitor
    • Network Configuration Manager
    • NetFlow Traffic Analyzer
  • Purchased their SolarWinds’ products because of:
    • Ease of use
    • Cost effectiveness
    • Multi-vendor support
    • Experience with other SolarWinds’ products
    • Integration with other SolarWinds’ products
    • Best value
    • Scalability / ability to support our growth

SolarWinds Government Case Study

US Department of Homeland Security Case Study

Introduction

This case study of a federal government is based on a September 2016 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds’ products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Lack of visibility into system/server health
    • Lack of visibility into application or database performance

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWind product areas:
    • Network Management
    • Systems, Application, Server, and Storage Monitoring
    • Security and Compliance
    • Database Management and Performance
  • Uses SolarWinds’ products within department / location
  • Agency use cases for leveraging SolarWinds’ products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
    • To monitor system/server health
    • To monitor application and database health

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds’ products:
    • Improve configuration management
    • Improve system and application monitoring and troubleshooting
  • Favorite SolarWinds’ products:
    • Network Performance Monitor
    • Network Configuration Manager
    • Server & Application Monitor
  • Purchased their SolarWinds’ products because of:
    • Colleague recommendation

SolarWinds Government Case Study

US Department of Housing and Urban Development Case Study

Introduction

This case study of a federal government is based on a September 2016 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Network Performance Monitor allows us to see latency issues on different segments of the network.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds’ products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • The difficulty of monitoring cloud or hybrid infrastructure

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWind product area:
    • Network Management
  • Uses SolarWinds’ products within department / location
  • Agency use cases for leveraging SolarWinds’ products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor cloud or hybrid infrastructure

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds’ products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
  • Favorite SolarWinds’ products:
    • Network Performance Monitor
    • Network Configuration Manager
    • Kiwi Syslog Server
  • Purchased their SolarWinds’ products because of:
    • Ease of use
    • Cost effectiveness

SolarWinds Government Case Study

US Civilian Government Case Study

Introduction

This case study of a federal government is based on a September 2016 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“SolarWinds gives insight and control over the network I have not had before.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds’ products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system/server health
    • Lack of visibility into application or database performance
    • The difficulty of monitoring cloud or hybrid infrastructure

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWind product areas:
    • Network Management
    • Systems, Application, Server, and Storage Monitoring
    • Database Management and Performance
  • Uses SolarWinds’ products within department / location
  • Agency use cases for leveraging SolarWinds’ products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
    • To monitor system/server health
    • To monitor application and database health
    • To monitor cloud or hybrid infrastructure
    • To troubleshoot across the application stack/infrastructure

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds’ products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Improve system and application monitoring and troubleshooting
    • Provide better service levels to the agency
    • Improve log tracking and management
    • Improve log tracking and management
  • Favorite SolarWinds’ products:
    • Network Performance Monitor
    • Network Configuration Manager
    • Server & Application Monitor
    • Web Performance Monitor
    • Engineer’s Toolset
  • Realized a return on investment payback period of 0-3 months with SolarWinds’ products
  • Purchased their SolarWinds’ products because of:
    • Ease of use
    • Multi-vendor support
    • Experience with other SolarWinds’ products
    • Best value
    • Scalability / ability to support our growth

SolarWinds Government Case Study

US Army Research Laboratory Case Study

Introduction

This case study of US Army Research Laboratory is based on a September 2016 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds’ products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system/server health
    • Lack of visibility into application or database performance
    • The difficulty of monitoring cloud or hybrid infrastructure
    • The difficulty of determining whether a security incident occurred and what happened during the breach
    • Inadequate automation of compliance reporting
    • The difficulty of providing end-user and systems support from a central location

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWind product areas:
    • Network Management
    • Security and Compliance
    • Database Management and Performance
  • Uses SolarWinds’ products across whole agency
  • Agency use cases for leveraging SolarWinds’ products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
    • To monitor system/server health
    • To monitor application and database health
    • To monitor cloud or hybrid infrastructure
    • To troubleshoot across the application stack/infrastructure
    • To monitor security incidents and vulnerabilities and improve compliance
    • To support end-users and systems from a central location

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds’ products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Improve system and application monitoring and troubleshooting
    • Provide better service levels to the agency
    • Improve log tracking and management
    • Improve NIST FISMA / RMF / DISA STIGS compliance
  • Favorite SolarWinds’ products:
    • Network Performance Monitor
    • Network Configuration Manager
    • Server & Application Monitor
    • NetFlow Traffic Analyzer
    • User Device Tracker
    • VoIP & Network Quality Manager
    • IP Address Manager
    • Engineer’s Toolset
    • Network Topology Mapper
  • Realized a return on investment payback period of 4-6 months with SolarWinds’ products
  • Purchased their SolarWinds’ products because of:
    • Ease of use
    • Cost effectiveness
    • Multi-vendor support

SolarWinds Government Case Study

US Department of Agriculture Case Study

Introduction

This case study of US Department of Agriculture is based on a September 2016 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds’ products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWind product areas:
    • Network Management
    • Systems, Application, Server, and Storage Monitoring
  • Uses SolarWinds’ products across multiple departments / locations, but not whole agency
  • Agency use cases for leveraging SolarWinds’ products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
    • To monitor system/server health

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds’ products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
  • Favorite SolarWinds’ products:
    • Network Performance Monitor
    • Network Configuration Manager
    • Server & Application Monitor
    • VoIP & Network Quality Manager
  • Purchased their SolarWinds’ products because of:
    • Ease of use
    • Multi-vendor support
    • Experience with other SolarWinds’ products

Case Study: US Army

Challenges

  • Faced the following IT challenges prior to implementing SolarWinds’ products:
    • Had difficulty providing end-user and systems support from a central location

Use Case

  • Regularly uses the following SolarWinds products:
    • Remote Support and IT Troubleshooting Tools
  • Uses SolarWinds’ products within department / location.
  • Leverages SolarWinds’ products in order to:
    • To support end-users and systems from a central location

Results

  • Realized the following benefits by using SolarWinds’ products:
    • Provided better service levels to the agency
    • Increased productivity of IT staff
  • Rated their satisfaction with SolarWinds’ products as 10 (most satisfied) out of 10.
  • Agrees the following are their favorite SolarWinds’ products:
    • DameWare Remote Support
  • Purchased their SolarWinds’ products because of:
    • Scalability / ability to support our growth

Case Study: Department of Commerce

“This is the only product I use.”

Challenges

  • Faced the following IT challenges prior to implementing SolarWinds’ products:
    • we often had to go to the end-user’s physical location to provide support

Use Case

  • Regularly uses the following SolarWinds products:
    • Remote Support and IT Troubleshooting Tools
  • Uses SolarWinds’ products within department / location.
  • Leverages SolarWinds’ products in order to:
    • To support end-users and systems from a central location

Results

  • Realized the following benefits by using SolarWinds’ products:
    • Increased productivity of IT staff
  • Rated their satisfaction with SolarWinds’ products as 8 out of 10.
  • Agrees the following are their favorite SolarWinds’ products:
    • DameWare Remote Support

Case Study: US Navy

“The main feature is the ability to review situations and perform tasks from a single pane of glass.”

Challenges

  • Faced the following IT challenges prior to implementing SolarWinds’ products:
    • Lacked visibility into the problems leading to network performance issues
    • Didn’t have the tools to troubleshoot network problems or outages
    • Lacked visibility into system / server health
    • Had difficulty determining whether a security incident occurred and what happened during the breach
    • Had inadequate automation of compliance reporting
    • Had difficulty providing end-user and systems support from a central location

Use Case

  • Regularly uses the following SolarWinds products:
    • Network Management
    • Systems Management
    • Cybersecurity
    • Remote Support and IT Troubleshooting Tools
  • Uses SolarWinds’ products within department / location.
  • Leverages SolarWinds’ products in order to:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
    • To support end-users and systems from a central location

Results

  • Realized the following benefits by using SolarWinds’ products:
    • Improved resolution rates for networking issues
    • Improved configuration management
    • Provided better service levels to the agency
    • Deployed network changes faster with less risk
    • Increased productivity of IT staff
  • Rated their satisfaction with SolarWinds’ products as 10 (most satisfied) out of 10.
  • Agrees the following are their favorite SolarWinds’ products:
    • Network Performance Monitor
    • Network Configuration Manager
    • Patch Manager
    • NetFlow Traffic Analyzer
    • Engineer’s Toolset
    • DameWare Remote Support
  • Purchased their SolarWinds’ products because of:
    • Ease of use
    • Cost effectiveness
    • Multi-vendor support
    • Experience with other SolarWinds’ products
    • Integration with other SolarWinds’ products
    • Best value

Case Study: Department of Defense

“In my opinion, these provide me the core information needed to recognize performance issues on my networks. NCM has helped tremendously in highlighting compliance issues and improving our configuration management posture. The ability to maintain and search logs with Kiwi Syslog Server has helped in numerous ways, such as helping identify root cause for failures. Once we purchase LEM, we expect to make improvements here as well as aiding our cyber security capability.”

Challenges

  • Faced the following IT challenges prior to implementing SolarWinds’ products:
    • Lacked visibility into the problems leading to network performance issues
    • Didn’t have the tools to troubleshoot network problems or outages
    • Had inadequate automation of compliance reporting

Use Case

  • Regularly uses the following SolarWinds products:
    • Network Management
    • Systems Management
  • Uses SolarWinds’ products within department / location.
  • Leverages SolarWinds’ products in order to:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues

Results

  • Realized the following benefits by using SolarWinds’ products:
    • Improved resolution rates for networking issues
    • Improved configuration management
    • Improved log tracking and management
    • Increased productivity of IT staff
    • Improved NIST FISMA / DISA STIGS compliance
  • Rated their satisfaction with SolarWinds’ products as 10 (most satisfied) out of 10.
  • Agrees the following are their favorite SolarWinds’ products:
    • Network Performance Monitor
    • Network Configuration Manager
    • NetFlow Traffic Analyzer
    • User Device Tracker
    • Log & Event Manager
    • Kiwi Syslog Server
  • Purchased their SolarWinds’ products because of:
    • Ease of use
    • Cost effectiveness
    • Best value



More Research on SolarWinds