TechValidate Research on SolarWinds

279 Case Studies – Page 7 of 10


SolarWinds Government Case Study

Department of Homeland Security Case Study

Introduction

This case study of a federal government is based on a July 2018 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Lack of visibility into system/server health
    • Lack of visibility into application or database performance

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network Management
  • Uses SolarWinds products across multiple departments/locations, but not whole agency
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
    • To monitor system/server health

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Improve system and application monitoring and troubleshooting
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • NetFlow Traffic Analyzer
    • Virtualization Manager
    • IP Address Manager
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Cost-effectiveness
    • Multi-vendor support

SolarWinds Government Case Study

Department of State Case Study

Introduction

This case study of a state & local government is based on a July 2018 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system/server health
    • The difficulty of determining whether a security incident occurred and what happened during the breach
    • Inadequate automation of compliance reporting

Use Case

The key features and functionalities of SolarWinds that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network Management
    • Systems, Application, Server, and Storage Monitoring
    • Security and Compliance
  • Uses SolarWinds products across multiple departments/locations, but not whole agency
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues

Results

The surveyed organization achieved the following results with SolarWinds:

  • Results they were able to produce using SolarWinds products:
    • Improve resolution rates for networking performance and capacity issues
    • Improve system and application monitoring and troubleshooting
    • Improve NIST FISMA / RMF / DISA STIGS compliance
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • NetFlow Traffic Analyzer

SolarWinds Government Case Study

Department of Energy Case Study

Introduction

This case study of a federal government is based on a July 2018 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“I like SolarWinds products because of ease of use.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • We had difficulty managing configuration of our network switches

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network Management
  • Uses SolarWinds products within department/location
  • Agency use cases for leveraging SolarWinds products:
    • To resolve configuration issues

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Improve configuration management
  • Favorite SolarWinds products:
    • Network Configuration Manager
  • Purchased their SolarWinds products because of:
    • Colleague recommendation

SolarWinds Government Case Study

US Navy Case Study

Introduction

This case study of a federal government is based on a July 2018 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“These are my favorites because of their reliability and ease of use.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Inadequate automation of compliance reporting

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network Management
    • Systems, Application, Server, and Storage Monitoring
    • Remote Support and IT Help Desk
  • Uses SolarWinds products across whole agency
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
    • To monitor system/server health
    • To monitor application and database health

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Improve configuration management
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • Server & Application Monitor
    • User Device Tracker

SolarWinds Government Case Study

Large European Health Agency

Introduction

This case study of a national government is based on a July 2018 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds’ products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network Management
    • Systems, Application, Server, and Storage Monitoring
  • Uses SolarWinds’ products within department/location
  • Agency use cases for leveraging SolarWinds’ products:
    • To troubleshoot network problems or outages

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Saw the following results after using SolarWinds products:
    • Improved system and application monitoring and troubleshooting
  • Purchased their SolarWinds’ products because of:
    • Colleague recommendation

SolarWinds Government Case Study

Government of Sweden

Introduction

This case study of a federal government is based on a July 2018 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Your products fulfill our need to monitor our network devices and keep track of all the configuration changes that occur. It also helps us get visibility as to what is connected to our network.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds’ products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Inadequate automation of compliance reporting

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWind product areas:
    • Network Management
  • Uses SolarWinds’ products within department / location
  • Agency use cases for leveraging SolarWinds’ products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
    • To monitor security incidents and vulnerabilities and improve compliance
  • Favorite SolarWinds products are:
    • Network Performance Monitor
    • Network Configuration Manager
    • User Device Tracker

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Saw the following results after using SolarWinds products:
    • Improved resolution rates for networking performance and capacity issues
    • Improved configuration management
    • Improved log tracking and management
    • Increased productivity of IT staff
    • Improved regulatory compliance
  • Purchased their SolarWinds’ products because of:
    • Ease of use
    • Cost effectiveness
    • Integration with other SolarWinds’ products
    • Best value
    • Scalability / ability to support our growth

SolarWinds Government Case Study

UK NHS Case Study

Introduction

This case study of a healthcare trust is based on a July 2018 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds’ products:
    • Not having the tools to troubleshoot network problems or outages
    • No VOIP troubleshooting tools, no central repository of device configs

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network Management
    • Security and Compliance
  • Uses SolarWinds’ products across whole agency
  • Agency use cases for leveraging SolarWinds’ products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
    • To monitor security incidents and vulnerabilities and improve compliance
  • Favorite SolarWinds products are:
    • Network Performance Monitor
    • Network Configuration Manager
    • VoIP & Network Quality Manager

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Saw the following results after using SolarWinds products:
    • Can correlate network, server, and application issues to resolve performance problems
    • Improved resolution rates for networking performance and capacity issues
    • Can provide better service levels to the agency
    • Increased productivity of IT staff
    • Improved regulatory compliance
  • Realized a return on investment payback period of 4-6 months with SolarWinds’ products
  • Purchased their SolarWinds’ products because of:
    • Ease of use
    • Multi-vendor support
    • Experience with other SolarWinds’ products
    • Scalability / ability to support our growth

SolarWinds Government Case Study

UK NHS Foundation

Introduction

This case study of a healthcare foundation is based on a July 2018 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Configuration management and real time config changes are extremely useful for recording change and reverting changes that have impacted normal service. NPM ensures we have near real time status of our WAN/LAN enabling us to react quickly to issues we would have otherwise been unaware of.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds’ products:
    • Lack of visibility into the problems leading to network performance or capacity issues

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWind product areas:
    • Network Management
  • Uses SolarWinds’ products within department / location
  • Agency use cases for leveraging SolarWinds’ products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
    • To support end-users and systems from a central location
  • Favorite SolarWinds products are:
    • Network Performance Monitor
    • Network Configuration Manager
    • NetFlow Traffic Analyzer

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Saw the following results after using SolarWinds products:
    • Improved resolution rates for networking performance and capacity issues
    • Improved configuration management
    • Can provide better service levels to the agency
    • Increased productivity of IT staff
  • Realized a return on investment payback period of 10-12 months with SolarWinds’ products
  • Purchased their SolarWinds’ products because of:
    • Ease of use
    • Experience with other SolarWinds’ products

SolarWinds Government Case Study

Government of Luxembourg

Introduction

This case study of a national government department is based on a July 2018 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds’ products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system/server health

Use Case

The key features and functionalities of SolarWinds Government that the surveyed company uses:

  • Regular user in the following SolarWind product areas:
    • Network Management
    • Systems, Application, Server, and Storage Monitoring
  • Uses SolarWinds’ products across multiple departments/locations, but not whole agency
  • Agency use cases for leveraging SolarWinds’ products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor system/server health
    • To monitor application and database health
  • Favorite SolarWinds products are:
    • Network Performance Monitor
    • Server & Application Monitor
    • Network Topology Mapper

Results

The surveyed company achieved the following results with SolarWinds Government:

  • Saw the following results after using SolarWinds products:
    • Can correlate network, server, and application issues to resolve performance problems
    • Improved system and application monitoring and troubleshooting
    • Can provide better service levels to the agency
    • Increased productivity of IT staff
  • Purchased their SolarWinds’ products because of:
    • Ease of use
    • Cost-effectiveness

SolarWinds Government Case Study

Large UK NHS Trust

Introduction

This case study of a large healthcare trust is based on a July 2018 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds’ products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Lack of visibility into system/server health
    • Lack of visibility into application or database performance
    • Inadequate automation of compliance reporting

Use Case

The key features and functionalities of SolarWinds Government that the surveyed company uses:

  • Regular user in the following SolarWind product areas:
    • Network Management
    • Systems, Application, Server, and Storage Monitoring
    • Security and Compliance
    • Database Management and Performance
  • Uses SolarWinds’ products across multiple departments/locations, but not whole agency
  • Agency use cases for leveraging SolarWinds’ products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor system/server health
    • To monitor application and database health
  • Favorite SolarWinds products are:
    • Network Performance Monitor
    • Network Configuration Manager
    • NetFlow Traffic Analyzer
    • Engineer’s Toolset

Results

The surveyed company achieved the following results with SolarWinds Government:

  • Saw the following results after using SolarWinds products:
    • Improved resolution rates for networking performance and capacity issues
    • Increased productivity of IT staff
    • Improved regulatory compliance
  • Purchased their SolarWinds’ products because of:
    • Ease of use
    • Multi-vendor support
    • Scalability/ability to support our growth

SolarWinds Government Case Study

UK NHS Foundation

Introduction

This case study of a healthcare foundation is based on a July 2018 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds’ products:
    • The difficulty of providing end-user and systems support from a central location

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWind product areas:
    • Remote Support and IT Help Desk
  • Uses SolarWinds’ products across multiple departments / locations, but not whole agency
  • Agency use cases for leveraging SolarWinds’ products:
    • To support end-users and systems from a central location

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Saw the following results after using SolarWinds products:
    • Can provide better service levels to the agency
    • Increased productivity of IT staff

SolarWinds Government Case Study

UK Government

Introduction

This case study of a medium government department is based on a July 2018 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled group to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds’ products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Lack of visibility into system/server health
    • Lack of visibility into application or database performance
    • The difficulty of monitoring cloud or hybrid infrastructure

Use Case

The key features and functionalities of SolarWinds Government that the surveyed group uses:

  • Regular user in the following SolarWinds product areas:
    • Network Management
    • Systems, Application, Server, and Storage Monitoring
    • Database Management and Performance
  • Uses SolarWinds’ products across whole agency
  • Agency use cases for leveraging SolarWinds’ products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor system/server health
    • To monitor application and database health
    • To monitor cloud or hybrid infrastructure
  • Favorite SolarWinds products are:
    • Network Performance Monitor
    • Server & Application Monitor
    • NetFlow Traffic Analyzer
    • Kiwi Syslog Server

Results

The surveyed group achieved the following results with SolarWinds Government:

  • Saw the following results after using SolarWinds products:
    • Can correlate network, server, and application issues to resolve performance problems
    • Improved resolution rates for networking performance and capacity issues
    • Improved configuration management
    • Improved system and application monitoring and troubleshooting
    • Improved log tracking and management

SolarWinds Government Case Study

Government of Brussels

Introduction

This case study of a federal government is based on a September 2018 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“The one network tool that allows multiple options and views.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds’ products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • The difficulty of providing end-user and systems support from a central location

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWind product areas:
    • Network Management
    • Remote Support and IT Help Desk
  • Uses SolarWinds’ products across multiple departments / locations, but not whole agency
  • Agency use cases for leveraging SolarWinds’ products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
    • To support end-users and systems from a central location
  • Favorite SolarWinds products are:
    • Network Performance Monitor
    • Network Configuration Manager
    • NetFlow Traffic Analyzer
    • Log & Event Manager
    • Engineer’s Toolset
    • DameWare Remote Support

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Saw the following results after using SolarWinds products:
    • Can correlate network, server, and application issues to resolve performance problems
    • Improved resolution rates for networking performance and capacity issues
    • Improved configuration management
    • Can provide better service levels to the agency
    • Improved log tracking and management
    • Increased productivity of IT staff
  • Realized a return on investment payback period of 10-12 months with SolarWinds’ products
  • Purchased their SolarWinds’ products because of:
    • Cost-effectiveness
    • Multi-vendor support
    • Experience with other SolarWinds’ products
    • Scalability/ability to support our growth

SolarWinds Government Case Study

Informatics Merseyside UK NHS Case Study

Introduction

This case study of Informatics Merseyside is based on a September 2017 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds’ products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system/server health
    • Lack of visibility into application or database performance
    • Inadequate automation of compliance reporting
    • The difficulty of providing end-user and systems support from a central location

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWind product areas:
    • Network Management
    • Systems, Application, Server, and Storage Monitoring
    • Security and Compliance
  • Uses SolarWinds’ products within department / location
  • Agency use cases for leveraging SolarWinds’ products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
    • To monitor system/server health
    • To monitor security incidents and vulnerabilities and improve compliance
    • To support end-users and systems from a central location
  • Favorite SolarWinds products are:
    • Network Performance Monitor
    • Network Configuration Manager
    • NetFlow Traffic Analyzer
    • VoIP & Network Quality Manager
    • IP Address Manager
    • Kiwi Syslog Server

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Saw the following results after using SolarWinds products:
    • Can correlate network, server, and application issues to resolve performance problems
    • Improved resolution rates for networking performance and capacity issues
    • Improved configuration management
    • Improved system and application monitoring and troubleshooting
    • Can provide better service levels to the agency
    • Improved log tracking and management
    • Increased productivity of IT staff
    • Improved regulatory compliance
  • Purchased their SolarWinds’ products because of:
    • Ease of use
    • Cost effectiveness
    • Multi-vendor support
    • Integration with other SolarWinds’ products
    • Best value
    • Scalability / ability to support our growth

SolarWinds Government Case Study

US Army Research Laboratory Case Study

Introduction

This case study of US Army Research Laboratory is based on a September 2017 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

In the environment we work in, SolarWinds is critical in my job as a Risk Management Framework manager.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system / server health
    • Lack of visibility into application or database performance
    • The difficulty of determining whether a security incident occurred and what happened during the breach
    • Inadequate automation of compliance reporting
    • The difficulty of providing end-user and systems support from a central location

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Systems, Application, Server, and Storage Monitoring
    • Security and Compliance
  • Uses SolarWinds products within department / location
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
    • To monitor system / server health
    • To monitor application and database health
    • To monitor security incidents and vulnerabilities and improve compliance

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Improve system and application monitoring and troubleshooting
    • Provide better service levels to the agency
    • Improve log tracking and management
    • Improve log tracking and management
    • Improve NIST FISMA / RMF / DISA STIGS compliance
  • Favorite SolarWinds products:
    • Log & Event Manager
    • Kiwi Syslog Server
  • Realized a return on investment payback period of 7-9 months with SolarWinds products
  • Purchased their SolarWinds products because of:
    • Cost effectiveness
    • Best value
    • Scalability / ability to support our growth
    • Colleague recommendation

SolarWinds Government Case Study

Internal Revenue Service Case Study

Introduction

This case study of Internal Revenue Service is based on a September 2017 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

Challenges

The business challenge that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenge their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product area:
    • Network Management
  • Uses SolarWinds products within department / location
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To support end-users and systems from a central location

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • NetFlow Traffic Analyzer
  • Purchased their SolarWinds products because of:
    • Cost effectiveness
    • Scalability / ability to support our growth
    • Colleague recommendation

SolarWinds Government Case Study

US Marine Corps Case Study

Introduction

This case study of a federal government agency is based on a September 2017 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Great customer service.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system / server health
    • Lack of visibility into application or database performance
    • The difficulty of monitoring cloud or hybrid infrastructure
    • The difficulty of determining whether a security incident occurred and what happened during the breach
    • Inadequate automation of compliance reporting
    • The difficulty of providing end-user and systems support from a central location

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network Management
    • Systems, Application, Server, and Storage Monitoring
  • Uses SolarWinds’ products combination / varies by product
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
    • To monitor system / server health
    • To monitor application and database health
    • To monitor cloud or hybrid infrastructure
    • To troubleshoot across the application stack / infrastructure
    • To monitor security incidents and vulnerabilities and improve compliance
    • To support end-users and systems from a central location

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Improve system and application monitoring and troubleshooting
    • Provide better service levels to the agency
    • Improve log tracking and management
    • Improve log tracking and management
    • Improve NIST FISMA / RMF / DISA STIGS compliance
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • Server & Application Monitor
    • Web Performance Monitor
    • NetFlow Traffic Analyzer
    • User Device Tracker
    • Virtualization Manager
    • VoIP & Network Quality Manager
    • IP Address Manager
    • Log & Event Manager
    • Database Performance Analyzer
    • Network Topology Mapper
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Experience with other SolarWinds products
    • Integration with other SolarWinds products
    • Best value
    • Scalability / ability to support our growth

SolarWinds Government Case Study

US Navy Case Study

Introduction

This case study of a federal government agency is based on a September 2017 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Inadequate automation of compliance reporting

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network Management
    • Security and Compliance
  • Uses SolarWinds products across multiple departments / locations, but not whole agency
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Provide better service levels to the agency
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • NetFlow Traffic Analyzer
    • User Device Tracker
    • IP Address Manager
    • Engineer’s Toolset
  • Realized a return on investment payback period of 0-3 months with SolarWinds products
  • Purchased their SolarWinds’ products because of:
    • Ease of use
    • Cost effectiveness
    • Multi-vendor support
    • Experience with other SolarWinds products
    • Integration with other SolarWinds products
    • Best value
    • Scalability / ability to support our growth
    • Colleague recommendation

SolarWinds Government Case Study

US Department of Energy Case Study

Introduction

This case study of a federal government agency is based on a September 2017 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system / server health
    • Lack of visibility into application or database performance

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network Management
    • Systems, Application, Server, and Storage Monitoring
    • Security and Compliance
  • Uses SolarWinds products within department / location
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor system / server health
    • To monitor application and database health
    • To troubleshoot across the application stack / infrastructure

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve system and application monitoring and troubleshooting
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • Server & Application Monitor
    • NetFlow Traffic Analyzer
    • User Device Tracker
    • Virtualization Manager
    • IP Address Manager
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Scalability / ability to support our growth

SolarWinds Government Case Study

US Army Case Study

Introduction

This case study of a federal government agency is based on a September 2017 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

We like SolarWinds products because of their ease of use and flexibility.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Inadequate automation of compliance reporting
    • Backing up devics configurations

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network Management
    • Security and Compliance
  • Uses SolarWinds products within department / location
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To resolve configuration issues

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Improve system and application monitoring and troubleshooting
    • Improve log tracking and management
    • Improve log tracking and management
    • Improve NIST FISMA / RMF / DISA STIGS compliance
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • Network Topology Mapper
    • Kiwi Syslog Server
  • Realized a return on investment payback period of 0-3 months with SolarWinds products
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Cost effectiveness
    • Multi-vendor support
    • Integration with other SolarWinds products
    • Scalability / ability to support our growth

SolarWinds Government Case Study

UK NHS Case Study

Introduction

This case study of an NHS Trust is based on a September 2017 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organisation asked to have their name blinded to protect their confidentiality.

Our favourite SolarWinds product is Network Performance Monitor.

Challenges

The business challenges that led the profiled organisation to evaluate and ultimately select SolarWinds Government:

  • IT challenges their department faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system/server health
    • Lack of visibility into application or database performance

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organisation uses:

  • Regular user in the following SolarWinds product areas:
    • Network Management
    • Systems, Application, Server, and Storage Monitoring
    • Database Management and Performance
  • Uses SolarWinds products across multiple departments / locations, but not whole trust.
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor system/server health
    • To monitor application and database health
    • To troubleshoot across the application stack/infrastructure
  • Favourite SolarWinds products are:
    • Network Performance Monitor
    • Server & Application Monitor
    • Web Performance Monitor
    • NetFlow Traffic Analyzer
    • Virtualization Manager
    • Database Performance Analyzer

Results

The surveyed organisation achieved the following results with SolarWinds Government:

  • Saw the following results after using SolarWinds products:
    • Can correlate network, server, and application issues to resolve performance problems
    • Improved resolution rates for networking performance and capacity issues
    • Improved system and application monitoring and troubleshooting
    • Can provide better service levels to the agency
    • Increased productivity of IT staff
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Multi-vendor support
    • Integration with other SolarWinds products

SolarWinds Government Case Study

Government of Greece

Introduction

This case study of a federal government is based on a September 2017 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organisation asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organisation to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Lack of visibility into system/server health
    • Lack of visibility into application or database performance

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organisation uses:

  • Regular user in the following SolarWinds product areas:
    • Network Management
    • Systems, Application, Server, and Storage Monitoring
  • Uses SolarWinds products combination / varies by product.
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To monitor system / server health
    • To monitor application and database health
  • Favorite SolarWinds products are:
    • Network Performance Monitor
    • Server & Application Monitor

Results

The surveyed organisation achieved the following results with SolarWinds Government:

  • Saw the following results after using SolarWinds products:
    • Can correlate network, server, and application issues to resolve performance problems
    • Improved system and application monitoring and troubleshooting
    • Can provide better service levels to the agency
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Multi-vendor support

SolarWinds Government Case Study

UK Government

Introduction

This case study of a national government department is based on a September 2017 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organisation asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organisation to evaluate and ultimately select SolarWinds Government:

  • IT challenge their department faced prior to implementing SolarWinds products:
    • Not having the tools to troubleshoot network problems or outages

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organisation uses:

  • Regular user in the following SolarWinds product areas:
    • Network Management
    • Security and Compliance
  • Uses SolarWinds products across whole agency.
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
    • To monitor cloud or hybrid infrastructure
    • To monitor security incidents and vulnerabilities and improve compliance
    • To support end-users and systems from a central location
  • Favorite SolarWinds products are:
    • Network Performance Monitor
    • Network Configuration Manager
    • User Device Tracker
    • Log & Event Manager

Results

The surveyed organisation achieved the following results with SolarWinds Government:

  • Saw the following results after using SolarWinds products:
    • Improved resolution rates for networking performance and capacity issues
    • Improved configuration management
    • Can provide better service levels to the agency
    • Improved log tracking and management
    • Increased productivity of IT staff

SolarWinds Government Case Study

UK Government

Introduction

This case study of a national government department is based on a September 2017 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organisation asked to have their name blinded to protect their confidentiality.

Challenges

The business challenge that led the profiled organisation to evaluate and ultimately select SolarWinds Government:

  • IT challenge their department faced prior to implementing SolarWinds products:
    • Lack of visibility into system / server health

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organisation uses:

  • Regular user in the following SolarWinds product areas:
    • Systems, Application, Server, and Storage Monitoring
    • Remote Support and IT Help Desk
  • Uses SolarWinds products within department / location.
  • Agency use cases for leveraging SolarWinds’ products:
    • To monitor network performance
    • To monitor system/server health
    • To monitor application and database health
  • Favourite SolarWinds products are:
    • Server & Application Monitor

Results

The surveyed organisation achieved the following results with SolarWinds Government:

  • Saw the following results after using SolarWinds products:
    • Improved system and application monitoring and troubleshooting
    • Increased productivity of IT staff
  • Purchased their SolarWinds products because of:
    • Scalability / ability to support our growth

SolarWinds Government Case Study

Government of Finland

Introduction

This case study of a federal government agency is based on a September 2017 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organisation asked to have their name blinded to protect their confidentiality.

Challenges

The business challenge that led the profiled organisation to evaluate and ultimately select SolarWinds Government:

  • IT challenge their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into application or database performance

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organisation uses:

  • Regular user in the following SolarWinds product area:
    • Database Management and Performance
  • Uses SolarWinds products across multiple departments / locations, but not whole agency.
  • Agency use case for leveraging SolarWinds products:
    • To monitor application and database health
  • Favorite SolarWinds product is:
    • Database Performance Analyzer

Results

The surveyed organisation achieved the following results with SolarWinds Government:

  • Saw the following result after using SolarWinds products:
    • Improved system and application monitoring and troubleshooting
  • Purchased their SolarWinds’ products because of:
    • Ease of use

SolarWinds Government Case Study

Polish Transportation Company

Introduction

This case study of a medium enterprise transportation services company is based on a September 2017 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system/server health

Use Case

The key features and functionalities of SolarWinds Government that the surveyed company uses:

  • Regular user in the following SolarWinds product areas:
    • Network Management
    • Systems, Application, Server, and Storage Monitoring
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
    • To monitor system/server health
  • Favorite SolarWinds products are:
    • Network Performance Monitor
    • NetFlow Traffic Analyzer
    • Virtualization Manager

Results

The surveyed company achieved the following results with SolarWinds Government:

  • Saw the following results after using SolarWinds products:
    • Can correlate network, server, and application issues to resolve performance problems
    • Improved resolution rates for networking performance and capacity issues
    • Improved configuration management
    • Improved system and application monitoring and troubleshooting
    • Can provide better service levels to the agency
    • Increased productivity of IT staff
    • Improved regulatory compliance
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Multi-vendor support
    • Integration with other SolarWinds products
    • Scalability / ability to support our growth

SolarWinds Government Case Study

UK Government Case Study

Introduction

This case study of a national government department is based on a September 2017 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organisation asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organisation to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into application or database performance

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organisation uses:

  • Regular user in the following SolarWinds product areas:
    • Systems, Application, Server, and Storage Monitoring
    • Security and Compliance
    • Database Management and Performance
  • Uses SolarWinds products within department / location.
  • Agency use cases for leveraging SolarWinds products:
    • To monitor application and database health
    • To troubleshoot across the application stack/infrastructure
  • Favourite SolarWinds products are:
    • Database Performance Analyzer

Results

The surveyed organisation achieved the following results with SolarWinds Government:

  • Saw the following results after using SolarWinds products:
    • Improved system and application monitoring and troubleshooting
    • Increased productivity of IT staff
  • Realised a return on investment payback period of 7-9 months with SolarWinds products.
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Cost effectiveness
    • Scalability / ability to support our growth
    • Colleague recommendation

SolarWinds Government Case Study

Kosovo Police

Introduction

This case study of Kosovo Police is based on a September 2017 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled organisation to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues

Use Case

The key features and functionalities of SolarWinds Government that the surveyed company uses:

  • Regular user in the following SolarWinds product areas:
    • Network Management
    • Remote Support and IT Help Desk
    • Database Management and Performance
  • Uses SolarWinds products across whole agency.
  • Agency use cases for leveraging SolarWinds products:
    • To resolve configuration issues
    • To monitor system / server health
    • To monitor application and database health
    • To monitor security incidents and vulnerabilities and improve compliance
  • Favourite SolarWinds products are:
    • Network Performance Monitor
    • IP Address Manager
    • Log & Event Manager
    • Web Help Desk
    • Engineer’s Toolset

Results

The surveyed company achieved the following results with SolarWinds Government:

  • Saw the following results after using SolarWinds products:
    • Can correlate network, server, and application issues to resolve performance problems
    • Improved system and application monitoring and troubleshooting
    • Can provide better service levels to the agency
    • Improved log tracking and management
    • Increased productivity of IT staff
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Multi-vendor support
    • Experience with other SolarWinds products

SolarWinds Government Case Study

Foundation Case Study

Introduction

This case study of a foundation is based on a September 2017 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organisation asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organisation to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Not having the tools to troubleshoot network problems or outages

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organisation uses:

  • Regular user in the following SolarWinds product areas:
    • Systems, Application, Server, and Storage Monitoring
    • Security and Compliance
    • Remote Support and IT Help Desk
  • Uses SolarWinds products within department / location.
  • Agency use cases for leveraging SolarWinds products:
    • To troubleshoot network problems or outages
    • To troubleshoot across the application stack/infrastructure
  • Favourite SolarWinds products are:
    • Log & Event Manager

Results

The surveyed organisation achieved the following results with SolarWinds Government:

  • Saw the following results after using SolarWinds products:
    • Improved system and application monitoring and troubleshooting
    • Improved log tracking and management
  • Purchased their SolarWinds products because of:
    • Experience with other SolarWinds products

SolarWinds Government Case Study

UK NHS Case Study

Introduction

This case study of a large NHS Trust is based on a September 2017 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organisation asked to have their name blinded to protect their confidentiality.

We like SolarWinds because it allows us to do our jobs and makes resolving issues easier and us proactive rather than reactive.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SolarWinds Government:

  • IT challenges their trust faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Inadequate automation of compliance reporting

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organisation uses:

  • Regular user in the following SolarWinds product areas:
    • Network Management
  • Uses SolarWinds products across whole trust
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
  • Favourite SolarWinds products are:
    • Network Performance Monitor
    • Network Configuration Manager
    • NetFlow Traffic Analyzer
    • Kiwi Syslog Server

Results

The surveyed company achieved the following results with SolarWinds Government:

  • Saw the following results after using SolarWinds products:
    • Can correlate network, server, and application issues to resolve performance problems
    • Improved resolution rates for networking performance and capacity issues
    • Increased productivity of IT staff
  • Purchased their SolarWinds products because of:
    • We needed a product and this was recommended to us



More Research on SolarWinds