TechValidate Research on SolarWinds

279 Case Studies – Page 6 of 10


SolarWinds Government Case Study

Massachusetts Vocational School Case Study

Introduction

This case study of an educational institution is based on a March 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Network Performance Monitor provides visibility into key systems.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system/server health

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWind product areas:
    • Systems, applications, servers, and storage monitoring
  • Uses SolarWinds products in the service / on the site
  • Agency use cases for leveraging SolarWinds products:
    • Network performance monitoring
    • Troubleshooting network problems or failures
    • Monitoring the integrity of systems/servers

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Improved system and application monitoring and troubleshooting
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Engineer’s Toolset
    • Kiwi Syslog Server
  • Purchased their SolarWinds products because of:
    • Prior use of other SolarWinds products
    • Integration with other SolarWinds products
    • Scalability / Able to support our growth

SolarWinds Government Case Study

Texas Research Foundation Case Study

Introduction

This case study of a foundation is based on a March 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Server & Application Monitor provides great flexibility and insight for monitoring our servers and their applications.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into system/server health
    • Lack of visibility into application or database performance

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Systems, applications, servers, and storage monitoring
  • Uses SolarWinds products in the service / on the site
  • Agency use cases for leveraging SolarWinds products:
    • Monitoring the integrity of systems/servers
    • Monitoring the integrity of applications and databases

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Improved system and application monitoring and troubleshooting
    • Providing better service levels to the organization
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Server & Application Monitor
    • IP Address Manager
    • Kiwi Syslog Server
  • Purchased their SolarWinds products because of:
    • Prior use of other SolarWinds products
    • Scalability / Able to support our growth

SolarWinds Government Case Study

California City Government Case Study

Introduction

This case study of a state & local government is based on a March 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Server & Application Monitor – improves system health and troubleshooting time.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system/server health
    • Lack of visibility into application or database performance

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWind product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
    • Security and compliance
  • Uses SolarWinds products throughout the company
  • Agency use cases for leveraging SolarWinds’ products:
    • Network performance monitoring
    • Troubleshooting network problems or failures
    • Monitoring the integrity of systems/servers
    • Monitoring the integrity of applications and databases
    • Monitoring Security Incidents and Vulnerabilities, and Improving Compliance

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve system and application monitoring and troubleshooting
    • Provide better service levels to the organization
    • Improve log tracking and management
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Server & Application Monitor
    • Patch Manager
    • Virtualization Manager
    • Log & Event Manager
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Affordability
    • Prior use of other SolarWinds products
    • Integration with other SolarWinds products

SolarWinds Government Case Study

California K-12 Education Case Study

Introduction

This case study of an educational institution is based on a March 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have its name blinded to protect their confidentiality.

“Engineer’s Toolset gives my Network Engineers more data for monitoring and operation.”

“Good products – keep them easy to use.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWind product areas:
    • Network management
    • Security and compliance
  • Uses SolarWinds’ products in the service / on the site
  • Agency use cases for leveraging SolarWinds’ products:
    • Network performance monitoring
    • Troubleshooting network problems or failures
    • Monitoring Security Incidents and Vulnerabilities, and Improving Compliance

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds’ products:
    • Improve resolution rates for networking performance and capacity issues
    • Improve log tracking and management
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • IP Address Manager
    • Log & Event Manager
    • Engineer’s Toolset
    • Network Topology Mapper
    • DameWare Remote Support
    • Kiwi Syslog Server
  • Realized a return on investment payback period of 0 to 3 months with SolarWinds products
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Affordability
    • Prior use of other SolarWinds products
    • Scalability / Able to support our growth

SolarWinds Government Case Study

City University of New York Case Study

Introduction

This case study of mail.cuny.edu is based on a March 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

“I really like WPM – the fact we can disprove a user saying an application doesn’t work, just gives me a warm and fuzzy.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Lack of visibility into system/server health
    • Lack of visibility into application or database performance
    • The difficulty of providing end-user and systems support from a central location

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWind product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
    • Performance and management of databases
    • WPM
  • Uses SolarWinds products throughout the organization
  • Agency use cases for leveraging SolarWinds products:
    • Network performance monitoring
    • Troubleshooting network problems or failures
    • Troubleshooting configuration issues
    • Monitoring the integrity of systems/servers
    • Monitoring the integrity of applications and databases
    • Troubleshooting the application stack/infrastructure
    • Monitoring Security Incidents and Vulnerabilities, and Improving Compliance
    • Centralized support for end users and systems

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
  • Favorite SolarWinds products:
    • Server & Application Monitor
    • Web Performance Monitor
    • Database Performance Analyzer
  • Realized a return on investment payback period of 10 to 12 months with SolarWinds products
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Affordability
    • Best quality price report
    • Recommendation from a colleague

SolarWinds Government Case Study

California Higher Education Case Study

Introduction

This case study of a educational institution is based on a March 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Network Performance Monitor allows us to quickly see bandwidth utilization, high latency, up/down status, etc in an overall quick and coherent view.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into application or database performance

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
  • Uses SolarWinds products mixed scenario / It depends on the product
  • Agency use cases for leveraging SolarWinds products:
    • Network performance monitoring
    • Troubleshooting network problems or failures
    • Troubleshooting configuration issues
    • Monitoring the integrity of systems/servers

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve configuration management
    • Improve system and application monitoring and troubleshooting
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • NetFlow Traffic Analyzer
  • Purchased their SolarWinds products because of:
    • Prior use of other SolarWinds products
    • Scalability / Able to support our growth

SolarWinds Government Case Study

Indiana K-12 Education Case Study

Introduction

This case study of a educational institution is based on a March 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWind product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
  • Uses SolarWinds products in the service / on the site
  • Agency use cases for leveraging SolarWinds products:
    • Network performance monitoring
    • Troubleshooting network problems or failures
    • Monitoring the integrity of systems/servers

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Improved resolution rates for networking performance and capacity issues
    • Improved configuration management
    • Improved system and application monitoring and troubleshooting
    • Providing better service levels to the organization
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • Server & Application Monitor
  • Purchased their SolarWinds products because of:
    • Multi-vendor support
    • Prior use of other SolarWinds products
    • Integration with other SolarWinds products

SolarWinds Government Case Study

Florida K-12 Education Case Study

Introduction

This case study of an educational institution is based on a March 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“We use Engineer’s Toolset for config and troubleshooting assistance.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Not having the tools to troubleshoot network problems or outages

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
  • Agency use cases for leveraging SolarWinds products:
    • Troubleshooting network problems or failures
    • Troubleshooting configuration issues

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
  • Favorite SolarWinds products:
    • Engineer’s Toolset
    • Kiwi Syslog Server
  • Purchased their SolarWinds products because of:
    • web search

SolarWinds Government Case Study

City of St Cloud Florida Case Study

Introduction

This case study of the City of St. Cloud is based on a March 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

“Network Performance Monitor and Network Configuration Manager were the original two modules purchased. Still are the most utilized.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system/server health

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWind product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
  • Uses SolarWinds products in the service / on the site
  • Agency use cases for leveraging SolarWinds’ products:
    • Network performance monitoring
    • Troubleshooting network problems or failures
    • Troubleshooting configuration issues
    • Monitoring the integrity of systems/servers

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • NetFlow Traffic Analyzer
  • Purchased their SolarWinds products because of:
    • Profitability
    • Prior use of other SolarWinds products

SolarWinds Government Case Study

Minnesota State and Local Case Study

Introduction

This case study of a cultural institution is based on a March 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“User Device Tracker is my favorite. It’s an easy setup and so handy at locating devices.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWind product areas:
    • Systems, applications, servers, and storage monitoring
  • Uses SolarWinds products in the service / on the site
  • Agency use cases for leveraging SolarWinds products:
    • Network performance monitoring

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • User Device Tracker
  • Purchased their SolarWinds products because of:
    • Ease of use

SolarWinds Government Case Study

Brevard County Florida Schools Case Study

Introduction

This case study of Brevard County Schools is based on an April 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

“NPM is my favorite without a doubt. I can give other admins the ability to monitor characteristics of their own servers.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Lack of visibility into application or database performance
    • Lacked the ability to be more proactive.

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
    • Performance and management of databases
  • Uses SolarWinds products throughout the organization
  • Agency use cases for leveraging SolarWinds products:
    • Network performance monitoring
    • Troubleshooting network problems or failures

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Improved resolution rates for networking performance and capacity issues
    • Improved system and application monitoring and troubleshooting
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Log & Event Manager
    • Engineer’s Toolset
    • Dameware Remote Support
    • Kiwi Syslog Server
  • Purchased their SolarWinds products because of:
    • Prior use of other SolarWinds products

SolarWinds Government Case Study

Broward County Florida Commission Case Study

Introduction

This case study of Broward County Commission is based on a March 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

“My favorite product is Network Performance Monitor.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds’ products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Lack of visibility into system/server health
    • The difficulty of monitoring cloud or hybrid infrastructure

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
  • Uses SolarWinds’ products throughout the company
  • Agency use cases for leveraging SolarWinds’ products:
    • Network performance monitoring
    • Troubleshooting network problems or failures
    • Monitoring the integrity of systems/servers
    • Monitoring Cloud or Hybrid Infrastructure

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds’ products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve system and application monitoring and troubleshooting
    • Provide better service levels to the organization
    • Improve log tracking and management
  • Favorite SolarWinds’ products:
    • Network Performance Monitor
    • Server & Application Monitor
    • Log & Event Manager
  • Purchased their SolarWinds’ products because of:
    • Ease of use
    • Multi-vendor support
    • Prior use of other SolarWinds products
    • Best quality price report
    • Scalability / Able to support our growth

SolarWinds Government Case Study

California State Lands Commission Case Study

Introduction

This case study of California State Lands Commission is based on a March 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

“NPM is my favorite as it is still the workhorse of the suite. It touches all staff if a resource needs attention or is down then we get notifications. There is also the NOC we have built to support no touch monitoring.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds’ products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system/server health
    • Lack of visibility into application or database performance
    • The difficulty of monitoring cloud or hybrid infrastructure
    • Inadequate automation of compliance reporting
    • The difficulty of providing end-user and systems support from a central location
    • Difficulty assessing and remediating our vulnerabilities

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWind product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
    • Remote support and technical support
    • Performance and management of databases
  • Uses SolarWinds’ products throughout the company
  • Agency use cases for leveraging SolarWinds’ products:
    • Network performance monitoring
    • Troubleshooting network problems or failures
    • Troubleshooting configuration issues
    • Monitoring the integrity of systems/servers
    • Monitoring the integrity of applications and databases
    • Monitoring Cloud or Hybrid Infrastructure
    • Troubleshooting the application stack/infrastructure
    • Monitoring Security Incidents and Vulnerabilities, and Improving Compliance

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds’ products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Improve system and application monitoring and troubleshooting
    • Provide better service levels to the organization
  • Favorite SolarWinds’ products:
    • Network Performance Monitor
    • Server & Application Monitor
    • NetFlow Traffic Analyzer
  • Realized a return on investment payback period of 7 to 9 months with SolarWinds’ products
  • Purchased their SolarWinds’ products because of:
    • Ease of use
    • Prior use of other SolarWinds products
    • Scalability / Able to support our growth

SolarWinds Government Case Study

South Carolina K-12 Education Case Study

Introduction

This case study of an educational institution is based on a March 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“All SolarWinds products are my favorite.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Lack of visibility into system/server health
    • Lack of visibility into application or database performance

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Systems, Application, Server, and Storage Monitoring
    • Security and Compliance
    • Database Management and Performance
  • Uses SolarWinds products within department/location
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To monitor system/server health
    • To monitor application and database health

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve configuration management
    • Improve system and application monitoring and troubleshooting
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Server & Application Monitor
    • NetFlow Traffic Analyzer
    • Virtualization Manager
    • Storage Resource Manager
    • Log & Event Manager
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Cost-effectiveness
    • Experience with other SolarWinds products
    • Integration with other SolarWinds products
    • Best value
    • Scalability / ability to support our growth

SolarWinds Government Case Study

US Department of Homeland Security

Introduction

This case study of US Department of Homeland Security is based on a July 2018 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

“SolarWinds systems management products are my favorites because they provide notification and assessment health of system components, resources, and applications.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system/server health
    • Lack of visibility into application or database performance
    • The difficulty of monitoring cloud or hybrid infrastructure
    • Inadequate automation of compliance reporting
    • The difficulty of providing end-user and systems support from a central location

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network Management
    • Systems, Application, Server, and Storage Monitoring
    • Remote Support and IT Help Desk
    • Database Management and Performance
  • Uses SolarWinds products across whole agency
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor system/server health
    • To monitor application and database health
    • To monitor cloud or hybrid infrastructure
    • To troubleshoot across the application stack/infrastructure

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Improve system and application monitoring and troubleshooting
    • Provide better service levels to the agency
    • Improve log tracking and management
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • Server & Application Monitor
    • Virtualization Manager
    • Storage Resource Monitor
    • Network Topology Mapper
  • Realized a return on investment payback period of 7-9 months with SolarWinds products
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Cost effectiveness
    • Multi-vendor support
    • Integration with other SolarWinds products
    • Best value
    • Scalability / ability to support our growth

SolarWinds Government Case Study

US Army Information & Security Command / Ground Intelligence Support Activity

Introduction

This case study of US Army Information & Security Command / Ground Intelligence Support Activity is based on a July 2018 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

“SolarWinds enables me to give the end-user the information they need, to help them each day.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system/server health
    • The difficulty of determining whether a security incident occurred and what happened during the breach
    • Inadequate automation of compliance reporting

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network Management
    • Systems, Application, Server, and Storage Monitoring
  • Uses SolarWinds products across multiple departments / locations, but not whole agency
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor system/server health
    • To monitor application and database health

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Improve resolution rates for networking performance and capacity issues
    • Improve system and application monitoring and troubleshooting
    • Provide better service levels to the agency
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • Server & Application Monitor
    • Web Performance Monitor
    • Patch Manager
    • NetFlow Traffic Analyzer
    • Virtualization Manager
    • Storage Resource Manager
    • VoIP & Network Quality Manager
    • IP Address Manager
    • Log & Event Manager
    • Network Topology Mapper
    • Dameware Remote Support
  • Purchased their SolarWinds products because of:
    • Multi-vendor support
    • Scalability / ability to support our growth

SolarWinds Government Case Study

United States Postal Service Case Study

Introduction

This case study of United States Postal Service is based on a July 2018 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

“We use your tools to schedule jobs to update configurations on network equipment and monitor traffic flow.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network Management
  • Uses SolarWinds products across multiple departments / locations, but not whole agency
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • NetFlow Traffic Analyzer
    • Engineer’s Toolset
  • Realized a return on investment payback period of 0-3 months with SolarWinds products
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Cost effectiveness
    • Experience with other SolarWinds products
    • Integration with other SolarWinds products
    • Best value

SolarWinds Government Case Study

National Institutes of Health Case Study

Introduction

This case study of a federal government is based on a July 2018 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into system/server health
    • Lack of visibility into application or database performance
    • The difficulty of monitoring cloud or hybrid infrastructure

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Systems, Application, Server, and Storage Monitoring
  • Uses SolarWinds products across whole agency
  • Agency use cases for leveraging SolarWinds products:
    • To monitor system/server health
    • To monitor application and database health
    • To monitor cloud or hybrid infrastructure

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve system and application monitoring and troubleshooting
    • Provide better service levels to the agency
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Server & Application Monitor
    • Virtualization Manager
  • Purchased their SolarWinds products because of:
    • Product was already in place before my engagement began.

SolarWinds Government Case Study

Department of Justice Case Study

Introduction

This case study of a federal government is based on a July 2018 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“SAM is a great product that provides a ton of functionality, across OSs and applications, and SAM provides scripting functionality that can be used on esxi servers and network devices.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Lack of visibility into system/server health
    • Lack of visibility into application or database performance

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network Management
    • Systems, Application, Server, and Storage Monitoring
  • Uses SolarWinds products across multiple departments / locations, but not whole agency
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
    • To monitor system/server health
    • To monitor application and database health

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve configuration management
    • Improve system and application monitoring and troubleshooting
    • Provide better service levels to the agency
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Server & Application Monitor
    • User Device Tracker
  • Realized a return on investment payback period of 4-6 months with SolarWinds products
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Cost effectiveness
    • Multi-vendor support
    • Integration with other SolarWinds products
    • Scalability / ability to support our growth
    • Extensibility and customizability

SolarWinds Government Case Study

United States Court of Appeals Case Study

Introduction

This case study of United States Court of Appeals is based on a July 2018 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system/server health

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network Management
    • Systems, Application, Server, and Storage Monitoring
  • Uses SolarWinds products across whole agency
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor system/server health

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve configuration management
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • IP Address Manager
  • Realized a return on investment payback period of 0-3 months with SolarWinds products
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Cost effectiveness
    • Experience with other SolarWinds products
    • Best value
    • Scalability / ability to support our growth

SolarWinds Government Case Study

US Air Force Case Study

Introduction

This case study of US Department of the Air Force is based on a July 2018 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system/server health
    • The difficulty of determining whether a security incident occurred and what happened during the breach
    • Inadequate automation of compliance reporting
    • The difficulty of providing end-user and systems support from a central location

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network Management
    • Security and Compliance
    • Remote Support and IT Help Desk
  • Uses SolarWinds products within department / location
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
    • To monitor system/server health
    • To monitor security incidents and vulnerabilities and improve compliance

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Provide better service levels to the agency
    • Improve log tracking and management
    • Improve log tracking and management
    • Improve NIST FISMA / RMF / DISA STIGS compliance
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • NetFlow Traffic Analyzer
    • Virtualization Manager
    • VoIP & Network Quality Manager
    • IP Address Manager
    • Log & Event Manager
    • Web Help Desk
    • Network Topology Mapper
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Cost effectiveness
    • Multi-vendor support
    • Experience with other SolarWinds products
    • Integration with other SolarWinds products
    • Best value
    • Scalability / ability to support our growth
    • Colleague recommendation

SolarWinds Government Case Study

Large Government Contractor Case Study

Introduction

This case study of a large enterprise aerospace & defense company is based on a July 2018 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Lack of visibility into system/server health
    • The difficulty of determining whether a security incident occurred and what happened during the breach
    • The difficulty of providing end-user and systems support from a central location

Use Case

The key features and functionalities of SolarWinds Government that the surveyed company uses:

  • Regular user in the following SolarWinds product areas:
    • Network Management
    • Systems, Application, Server, and Storage Monitoring
    • Remote Support and IT Help Desk
  • Uses SolarWinds products within department / location
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
    • To monitor system/server health
    • To support end-users and systems from a central location

Results

The surveyed company achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Provide better service levels to the agency
    • Improve log tracking and management
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • Virtualization Manager
    • Storage Resource Manager
    • IP Address Manager
    • Web Help Desk
    • Serv-U FTP Server
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Cost effectiveness
    • Multi-vendor support
    • Integration with other SolarWinds products
    • Best value
    • Scalability / ability to support our growth

SolarWinds Government Case Study

Department of Homeland Security Case Study

Introduction

This case study of a federal government is based on a July 2018 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Email alerts to system access problems

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network Management
  • Uses SolarWinds products across multiple departments / locations, but not whole agency
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To troubleshoot across the application stack/infrastructure

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • Serv-U Managed File Transfer Server
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Cost effectiveness

SolarWinds Government Case Study

United States Special Operations Command

Introduction

This case study of United States Special Operations Command is based on a July 2018 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

“Our favorite SolarWinds products are Network Performance Monitor, Network Configuration Manager, User Device Tracker, and Network Topology Mapper.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Inadequate automation of compliance reporting
    • Lack of Network configuration Management and Device Tracking

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network Management
    • Security and Compliance
  • Uses SolarWinds products within department / location
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To resolve configuration issues
    • To monitor system/server health
    • To monitor security incidents and vulnerabilities and improve compliance

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Improve configuration management
    • Provide better service levels to the agency
    • Improve log tracking and management
    • Improve NIST FISMA / RMF / DISA STIGS compliance
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • User Device Tracker
    • IP Address Manager
    • Log & Event Manager
    • Network Topology Mapper
  • Realized a return on investment payback period of 10-12 months with SolarWinds products
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Experience with other SolarWinds products
    • Integration with other SolarWinds products
    • Scalability / ability to support our growth

SolarWinds Government Case Study

SAIC Case Study

Introduction

This case study of SAIC is based on a July 2018 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

“The products assist in managing and monitoring the network.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages

Use Case

The key features and functionalities of SolarWinds Government that the surveyed company uses:

  • Regular user in the following SolarWinds product areas:
    • Network Management
    • Remote Support and IT Help Desk
  • Uses SolarWinds products within department / location
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues

Results

The surveyed company achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • NetFlow Traffic Analyzer
    • Web Help Desk
  • Realized a return on investment payback period of 4-6 months with SolarWinds products
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Cost effectiveness
    • Integration with other SolarWinds products
    • Scalability / ability to support our growth

SolarWinds Government Case Study

Raytheon Case Study

Introduction

This case study of a Global 500 aerospace & defense company is based on a July 2018 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“SAM is our favorite. Custom-made an Oracle query monitor. Notification options and control are very good.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into system/server health

Use Case

The key features and functionalities of SolarWinds Government that the surveyed company uses:

  • Regular user in the following SolarWinds product areas:
    • Systems, Application, Server, and Storage Monitoring
  • Uses SolarWinds products within department / location
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To monitor system/server health

Results

The surveyed company achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Improve system and application monitoring and troubleshooting
  • Favorite SolarWinds products:
    • Server & Application Monitor

SolarWinds Government Case Study

Federal Aviation Administration Case Study

Introduction

This case study of a federal government is based on a July 2018 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

I like your products because of the ease of use and reliability.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • The difficulty of determining whether a security incident occurred and what happened during the breach
    • Inadequate automation of compliance reporting

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network Management
    • Systems, Application, Server, and Storage Monitoring
    • Security and Compliance
    • Database Management and Performance
  • Uses SolarWinds products within department / location
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To resolve configuration issues
    • To monitor system/server health

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve configuration management
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • Server & Application Monitor
    • IP Address Manager
    • Log & Event Manager
  • Realized a return on investment payback period of 0-3 months with SolarWinds products
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Cost-effectiveness
    • Multi-vendor support

SolarWinds Government Case Study

US Air Force Case Study

Introduction

This case study of a federal government is based on a July 2018 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system/server health
    • Lack of visibility into application or database performance

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network Management
    • Systems, Application, Server, and Storage Monitoring
  • Uses SolarWinds products across whole agency
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor system/server health
    • To monitor application and database health

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve system and application monitoring and troubleshooting
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Server & Application Monitor
    • Engineer’s Toolset
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Experience with other SolarWinds products
    • Integration with other SolarWinds products
    • Colleague recommendation

SolarWinds Government Case Study

Computer Sciences Corporation Case Study

Introduction

This case study of Computer Sciences Corporation is based on a July 2018 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages

Use Case

The key features and functionalities of SolarWinds Government that the surveyed company uses:

  • Regular user in the following SolarWinds product areas:
    • Network Management
  • Uses SolarWinds products across multiple departments / locations, but not whole agency
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages

Results

The surveyed company achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • Kiwi Syslog Server
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Multi-vendor support

SolarWinds Government Case Study

US Air Force Case Study

Introduction

This case study of a federal government is based on a July 2018 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system/server health
    • The difficulty of determining whether a security incident occurred and what happened during the breach
    • Inadequate automation of compliance reporting
    • The difficulty of providing end-user and systems support from a central location

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network Management
    • Systems, Application, Server, and Storage Monitoring
    • Security and Compliance
    • Remote Support and IT Help Desk
    • Database Management and Performance
  • Uses SolarWinds products combination / varies by product
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor system/server health
    • To monitor security incidents and vulnerabilities and improve compliance

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Improve log tracking and management
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Configuration Manager
    • Server & Application Monitor
    • Log & Event Manager
    • Kiwi Syslog Server



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