TechValidate Research on SolarWinds

279 Case Studies – Page 5 of 10


SolarWinds Government Case Study

Skokie Park District Illinois Case Study

Introduction

This case study of Skokie Park District is based on a March 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

“We like Dameware Remote Support.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • The difficulty of providing end-user and systems support from a central location

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Remote support and technical support
  • Uses SolarWinds products throughout the company
  • Agency use cases for leveraging SolarWinds products:
    • Network performance monitoring
    • Troubleshooting network problems or failures
    • Centralized support for end users and systems

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Provide better service levels to the organization
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • User Device Tracker
  • Purchased their SolarWinds products because of:
    • Prior use of other SolarWinds products
    • Best quality price report

SolarWinds Government Case Study

City of Fort Worth Texas Case Study

Introduction

This case study of City of Fort Worth is based on a March 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

“We like Network Performance Monitor simply because we usually have several network issues during the week and it helps to get the alerts and respond before our senior management gets involved.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system/server health

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWind product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
  • Uses SolarWinds products in multiple departments / on multiple sites, but not throughout the enterprise
  • Agency use cases for leveraging SolarWinds products:
    • Network performance monitoring
    • Troubleshooting network problems or failures
    • Troubleshooting configuration issues
    • Monitoring the integrity of systems/servers
    • Troubleshooting the application stack/infrastructure

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Improve system and application monitoring and troubleshooting
    • Provide better service levels to the organization
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Server & Application Monitor
    • Virtualization Manager
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Affordability
    • Best quality price report
    • Scalability / Able to support our growth

SolarWinds Government Case Study

Arizona State Government Case Study

Introduction

This case study of a state & local government is based on a March 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Server & Application Monitor allows me as a system engineer identify the application having the issue, not the network (in 95% of issues).”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into system/server health
    • Lack of visibility into application or database performance

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWind product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
    • Performance and management of databases
  • Uses SolarWinds products in the service / on the site
  • Agency use cases for leveraging SolarWinds products:
    • Network performance monitoring
    • Troubleshooting network problems or failures
    • Monitoring the integrity of systems/servers
    • Monitoring the integrity of applications and databases

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve system and application monitoring and troubleshooting
    • Provide better service levels to the organization
    • Improve log tracking and management
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Server & Application Monitor
    • Virtualization Manager
  • Realized a return on investment payback period of 4 to 6 months with SolarWinds products
  • Purchased their SolarWinds products because of:
    • Affordability
    • Multi-vendor support
    • Prior use of other SolarWinds products
    • Integration with other SolarWinds products
    • Best quality price report

SolarWinds Government Case Study

Florida K-12 Education Case Study

Introduction

This case study of an educational institution is based on a March 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Database Performance Analyzer allows us a window into our SQL, finding tuning opportunities.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into application or database performance

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWind product areas:
    • Performance and management of databases
  • Uses SolarWinds products in the service / on the site
  • Agency use cases for leveraging SolarWinds products:
    • Monitoring the integrity of applications and databases

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Improve system and application monitoring and troubleshooting
  • Favorite SolarWinds products:
    • Database Performance Analyzer
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Affordability

SolarWinds Government Case Study

University of Wisconsin – Stout Case Study

Introduction

This case study of UW-Stout is based on a March 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
  • Uses SolarWinds products throughout the company
  • Agency use cases for leveraging SolarWinds products:
    • Network performance monitoring
    • Troubleshooting network problems or failures

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Improve resolution rates for networking performance and capacity issues
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • NetFlow Traffic Analyzer
    • Engineer’s Toolset
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Multi-vendor support

SolarWinds Government Case Study

Oklahoma State Government Case Study

Introduction

This case study of a state & local government is based on a March 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Database Performance Analyzer illustrates trends in performance much easier.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Lack of visibility into application or database performance

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Performance and management of databases
  • Uses SolarWinds products in multiple departments / on multiple sites, but not throughout the enterprise
  • Agency use cases for leveraging SolarWinds products:
    • Troubleshooting network problems or failures
    • Troubleshooting the application stack/infrastructure

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
  • Favorite SolarWinds products:
    • Log & Event Manager
    • Database Performance Analyzer
    • Network Topology Mapper
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Multi-vendor support
    • Scalability / Able to support our growth

SolarWinds Government Case Study

Ohio Local Government Case Study

Introduction

This case study of a state & local government is based on a March 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“I have used Engineer’s Toolset for most of my career.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system/server health

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
  • Uses SolarWinds’ products in the service / on the site
  • Agency use cases for leveraging SolarWinds products:
    • Network performance monitoring
    • Troubleshooting network problems or failures
    • Monitoring the integrity of systems/servers

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds’ products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve configuration management
    • Improve system and application monitoring and troubleshooting
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Server & Application Monitor
    • Engineer’s Toolset
  • Realized a return on investment payback period of 4 to 6 months with SolarWinds products
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Prior use of other SolarWinds products

SolarWinds Government Case Study

Montana K-12 Education Case Study

Introduction

This case study of an educational institution is based on a March 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“NetFlow Traffic Analyzer allows me to track/watch bandwidth issues.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWind product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
  • Uses SolarWinds products in the service / on the site
  • Agency use cases for leveraging SolarWinds products:
    • Network performance monitoring
    • Troubleshooting network problems or failures
    • Monitoring the integrity of systems/servers

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve system and application monitoring and troubleshooting
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • NetFlow Traffic Analyzer

SolarWinds Government Case Study

Florida State Government Case Study

Introduction

This case study of a state & local government is based on a March 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“I think Network Performance Monitor is my favorite because it is the core of it all.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Lack of visibility into system/server health

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
  • Uses SolarWinds’ products throughout the company
  • Agency use cases for leveraging SolarWinds products:
    • Network performance monitoring
    • Monitoring the integrity of systems/servers
    • Monitoring the integrity of applications and databases
    • Troubleshooting the application stack/infrastructure

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve system and application monitoring and troubleshooting
    • Provide better service levels to the organization
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Server & Application Monitor
    • Virtualization Manager
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Prior use of other SolarWinds products
    • Integration with other SolarWinds products

SolarWinds Government Case Study

North Carolina Secretary Of State Case Study

Introduction

This case study of North Carolina Secretary of State Office is based on a March 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

“Serv-U is my favorite because it makes our SFTP service easy to use for customers and employees.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • The difficulty of determining whether a security incident occurred and what happened during the breach
    • Inadequate automation of compliance reporting

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWind product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
    • Security and compliance
  • Uses SolarWinds products in the service / on the site
  • Agency use cases for leveraging SolarWinds products:
    • Network performance monitoring
    • Troubleshooting network problems or failures
    • Troubleshooting configuration issues
    • Monitoring the integrity of systems/servers
    • Monitoring Security Incidents and Vulnerabilities, and Improving Compliance

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • We are still in the infancy stage of configuring.
  • Favorite SolarWinds products:
    • Network Configuration Manager
    • Server & Application Monitor
    • Log & Event Manager
    • Serv-U FTP Server
  • Purchased their SolarWinds products because of:
    • Recommendation from a colleague

SolarWinds Government Case Study

Boone County Illinois Government Case Study

Introduction

This case study of Boone County Government is based on a March 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

“Network Performance Monitor is my favorite SolarWinds product.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • The difficulty of determining whether a security incident occurred and what happened during the breach

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
  • Uses SolarWinds products in the service / on the site
  • Agency use cases for leveraging SolarWinds products:
    • Network performance monitoring
    • Troubleshooting network problems or failures
    • Monitoring Security Incidents and Vulnerabilities, and Improving Compliance

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • User Device Tracker
    • IP Address Manager
  • Purchased their SolarWinds products because of:
    • Prior use of other SolarWinds products

SolarWinds Government Case Study

New Mexico Higher Education Case Study

Introduction

This case study of a educational institution is based on a March 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Server & Application Monitor helps identity server issues.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Not having the tools to troubleshoot network problems or outages
    • Difficulty assessing and remediating our vulnerabilities

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWind product areas:
    • Network management
  • Uses SolarWinds products throughout the company
  • Agency use cases for leveraging SolarWinds products:
    • Network performance monitoring
    • Monitoring the integrity of systems/servers

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Server & Application Monitor
    • NetFlow Traffic Analyzer
  • Purchased their SolarWinds products because of:
    • Integration with other SolarWinds products
    • Scalability / Able to support our growth

SolarWinds Government Case Study

Montana Higher Education Case Study

Introduction

This case study of an educational institution is based on a March 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“NCM, NPM, SAM, and UDT are my favorites.”

“We appreciate the pace at which new features are released.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system/server health

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWind product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
  • Uses SolarWinds products in the service / on the site
  • Agency use cases for leveraging SolarWinds products:
    • Network performance monitoring
    • Troubleshooting network problems or failures
    • Troubleshooting configuration issues
    • Monitoring the integrity of systems/servers
    • Troubleshooting the application stack/infrastructure

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds’ products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Improve system and application monitoring and troubleshooting
    • Provide better service levels to the organization
    • Improve log tracking and management
    • Improve log tracking and management
  • Favorite SolarWinds’ products:
    • Network Performance Monitor
    • Network Configuration Manager
    • Server & Application Monitor
  • Purchased their SolarWinds’ products because of:
    • Ease of use
    • Prior use of other SolarWinds products
    • Integration with other SolarWinds products

SolarWinds Government Case Study

Nevada K-12 Education Case Study

Introduction

This case study of an educational institution is based on a March 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Network Performance Monitor is my favorite, due to ease of visibility into utilization and up/down statistics.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • We needed a better support ticketing system

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Remote support and technical support
  • Uses SolarWinds products in the service / on the site
  • Agency use cases for leveraging SolarWinds products:
    • Network performance monitoring
    • Troubleshooting network problems or failures
    • Centralized support for end users and systems

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Improve resolution rates for networking performance and capacity issues
    • Provide better service levels to the organization
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • NetFlow Traffic Analyzer
    • Web Help Desk
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Affordability
    • Prior use of other SolarWinds products

SolarWinds Government Case Study

California Municipal Case Study

Introduction

This case study of a small business energy & utilities company is based on a March 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Engineer’s Toolset helps me do my job.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Systems, applications, servers, and storage monitoring
    • Remote support and technical support
  • Uses SolarWinds products mixed scenario / It depends on the product
  • Agency use cases for leveraging SolarWinds products:
    • Network performance monitoring
    • Troubleshooting network problems or failures
    • Troubleshooting configuration issues
    • Monitoring the integrity of systems/servers
    • Monitoring the integrity of applications and databases
    • Monitoring Cloud or Hybrid Infrastructure
    • Centralized support for end users and systems

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
  • Favorite SolarWinds products:
    • Server & Application Monitor
    • Engineer’s Toolset
  • Realized a return on investment payback period of 4 to 6 months with SolarWinds products
  • Purchased their SolarWinds products because of:
    • Recommendation from a colleague

SolarWinds Government Case Study

Texas Local Government Case Study

Introduction

This case study of a state & local government is based on a March 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Network Performance Monitor is my favorite. It allows me to see the entire organization at a high-level glance.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Lack of visibility into system/server health
    • The difficulty of determining whether a security incident occurred and what happened during the breach
    • Difficulty assessing and remediating our vulnerabilities

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
    • Performance and management of databases
  • Uses SolarWinds products throughout the company
  • Agency use cases for leveraging SolarWinds products:
    • Network performance monitoring
    • Troubleshooting network problems or failures
    • Troubleshooting configuration issues

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Provide better service levels to the organization
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • Log & Event Manager
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Affordability
    • Multi-vendor support
    • Best quality price report
    • Scalability / Able to support our growth

SolarWinds Government Case Study

Texas Local Government Case Study

Introduction

This case study of a state & local government is based on a March 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“I like all your products – they take the guess-work out of stuff.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system/server health
    • Lack of visibility into application or database performance
    • The difficulty of monitoring cloud or hybrid infrastructure
    • The difficulty of providing end-user and systems support from a central location

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWind product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
    • Performance and management of databases
  • Uses SolarWinds products throughout the company
  • Agency use cases for leveraging SolarWinds’ products:
    • Network performance monitoring
    • Troubleshooting network problems or failures
    • Troubleshooting configuration issues
    • Monitoring the integrity of systems/servers
    • Monitoring the integrity of applications and databases
    • Troubleshooting the application stack/infrastructure
    • Monitoring Security Incidents and Vulnerabilities, and Improving Compliance
    • Centralized support for end users and systems

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Improve system and application monitoring and troubleshooting
    • Provide better service levels to the organization
    • Improve log tracking and management
    • Improve log tracking and management
    • Improve NIST FISMA / RMF / DISA STIGS compliance
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • Server & Application Monitor
  • Realized a return on investment payback period of 10 to 12 months with SolarWinds products
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Affordability
    • Best quality price report
    • Scalability / Able to support our growth
    • Recommendation from a colleague

SolarWinds Government Case Study

City of White Plains New York Case Study

Introduction

This case study of City of White Plains is based on a March 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

“Network Performance Monitor is a favorite; it gives us a full topology of our network.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Lack of visibility into system/server health

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWind product areas:
    • Network management
  • Uses SolarWinds products throughout the company
  • Agency use cases for leveraging SolarWinds products:
    • Network performance monitoring
    • Troubleshooting network problems or failures
    • Troubleshooting configuration issues
    • Monitoring the integrity of systems/servers

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • Engineer’s Toolset
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Multi-vendor support
    • Scalability / Able to support our growth

SolarWinds Government Case Study

City of Sparks Nevada Case Study

Introduction

This case study of City of Sparks is based on a March 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

“Web Help Desk is my favorite.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • The difficulty of providing end-user and systems support from a central location

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWind product areas:
    • Remote support and technical support
    • Performance and management of databases
  • Uses SolarWinds products throughout the company
  • Agency use cases for leveraging SolarWinds products:
    • Centralized support for end users and systems

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Provide better service levels to the organization
    • Improve log tracking and management
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Web Help Desk
  • Realized a return on investment payback period of 0 to 3 months with SolarWinds products
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Scalability / Able to support our growth

SolarWinds Government Case Study

Anaheim California Public Utilities Case Study

Introduction

This case study of Anaheim Public Utilities is based on a March 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

“Network Performance Monitor gives us reliable information in regards to the network performance.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
  • Uses SolarWinds products in multiple departments / on multiple sites, but not throughout the enterprise
  • Agency use cases for leveraging SolarWinds products:
    • Network performance monitoring
    • Troubleshooting network problems or failures

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • NetFlow Traffic Analyzer
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Multi-vendor support
    • Integration with other SolarWinds products
    • Scalability / Able to support our growth

SolarWinds Government Case Study

Texas Higher Education Case Study

Introduction

This case study of an Education Institution is based on a March 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“NetFlow Traffic Analyzer is my favorite, because of the flow traffic visibility capabilities. This tool really helps us take a look at the type of traffic traversing the network.”

“The company provides great customer service and has prompt responses for our scenarios.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages

Use Case

The key features and functionalities of SolarWinds Government that the surveyed company uses:

  • Regular user in the following SolarWind product areas:
    • Network management
  • Uses SolarWinds products in the service / on the site
  • Agency use cases for leveraging SolarWinds products:
    • Network performance monitoring
    • Troubleshooting network problems or failures

Results

The surveyed company achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • NetFlow Traffic Analyzer
  • Realized a return on investment payback period of 7 to 9 months with SolarWinds products
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Affordability
    • Best quality price report

SolarWinds Government Case Study

Oklahoma K-12 Education Case Study

Introduction

This case study of a educational institution is based on a March 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Dameware is my favorite SolarWinds product.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Difficulty managing tickets

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWind product areas:
    • Remote support and technical support
  • Uses SolarWinds products in the service / on the site
  • Agency use cases for leveraging SolarWinds products:
    • Centralized support for end users and systems

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Web Help Desk
    • Dameware Remote Support
  • Realized a return on investment payback period of 7 to 9 months with SolarWinds products
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Profitability

SolarWinds Government Case Study

California Local Government Case Study

Introduction

This case study of a medium enterprise energy & utilities company is based on a March 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Network Performance Monitor gives me the eyes into the entire network that I need.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Lack of visibility into system/server health
    • Lack of visibility into application or database performance

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWind product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
  • Uses SolarWinds products in the service / on the site
  • Agency use cases for leveraging SolarWinds products:
    • Network performance monitoring
    • Monitoring the integrity of systems/servers
    • Monitoring the integrity of applications and databases

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Improve system and application monitoring and troubleshooting
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Patch Manager
    • Log & Event Manager
  • Purchased their SolarWinds products because of:
    • Ease of use

SolarWinds Government Case Study

Arizona State Government Case Study

Introduction

This case study of a state & local government is based on a March 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“NetFlow Traffic Analyzer helps identify users who consume high bandwidth, determine whether or not this is business related or someone streaming video from the internet.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds’ products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Lack of visibility into system/server health
    • Lack of visibility into application or database performance

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWind product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
  • Uses SolarWinds products throughout the company
  • Agency use cases for leveraging SolarWinds products:
    • Network performance monitoring
    • Troubleshooting network problems or failures
    • Troubleshooting configuration issues
    • Monitoring the integrity of systems/servers
    • Monitoring the integrity of applications and databases
    • Monitoring Cloud or Hybrid Infrastructure
    • Centralized support for end users and systems

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Improve system and application monitoring and troubleshooting
    • Provide better service levels to the organization
    • Improve log tracking and management
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Server & Application Monitor
    • NetFlow Traffic Analyzer
  • Realized a return on investment payback period of 7 to 9 months with SolarWinds products
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Multi-vendor support
    • Scalability / Able to support our growth

SolarWinds Government Case Study

City of Albertville Alabama Case Study

Introduction

This case study of the City of Albertville is based on a March 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

“Dameware Remote Support gives remote access to endpoints and a treasure chest of other information at your fingertips in a single pane of glass.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • The difficulty of providing end-user and systems support from a central location

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Remote support and technical support
  • Uses SolarWinds products throughout the company
  • Agency use cases for leveraging SolarWinds products:
    • Centralized support for end users and systems

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Provide better service levels to the organization
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Web Help Desk
    • DameWare Remote Support
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Profitability
    • Multi-vendor support
    • Integration with other SolarWinds products
    • Best quality price report
    • Scalability / Able to support our growth

SolarWinds Government Case Study

Colorado Local Government Case Study

Introduction

This case study of a state & local government is based on a March 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“We like Database Performance Analyzer, we don’t have a DBA on staff and this is a next best option.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into application or database performance

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWind product areas:
    • Systems, applications, servers, and storage monitoring
    • Performance and management of databases
  • Uses SolarWinds products in the service / on the site
  • Agency use cases for leveraging SolarWinds products:
    • Monitoring the integrity of systems/servers
    • Monitoring the integrity of applications and databases

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve system and application monitoring and troubleshooting
  • Favorite SolarWinds products:
    • Server & Application Monitor
    • Database Performance Analyzer
    • Serv-U Managed File Transfer Server
  • Realized a return on investment payback period of 7 to 9 months with SolarWinds products
  • Purchased their SolarWinds products because of:
    • Multi-vendor support
    • Scalability / Able to support our growth

SolarWinds Government Case Study

Wisconsin K-12 Education Case Study

Introduction

This case study of an educational institution is based on a March 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Network Performance Monitor allows us to be more proactive.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system/server health

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
  • Uses SolarWinds products throughout the company
  • Agency use cases for leveraging SolarWinds products:
    • Network performance monitoring
    • Troubleshooting network problems or failures
    • Troubleshooting configuration issues
    • Monitoring the integrity of systems/servers
    • Monitoring the integrity of applications and databases

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Improve system and application monitoring and troubleshooting
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • NetFlow Traffic Analyzer
    • Engineer’s Toolset
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Integration with other SolarWinds products
    • Recommendation from a colleague

SolarWinds Government Case Study

Berklee College of Music Case Study

Introduction

This case study of Berklee College of Music is based on a March 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

“Server & Application Monitor provides great monitoring.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system/server health

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWind product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
  • Uses SolarWinds products throughout the company
  • Agency use cases for leveraging SolarWinds products:
    • Network performance monitoring
    • Troubleshooting network problems or failures
    • Monitoring the integrity of applications and databases

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Improve resolution rates for networking performance and capacity issues
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Server & Application Monitor
    • Virtualization Manager
  • Realized a return on investment payback period of 4 to 6 months with SolarWinds products
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Integration with other SolarWinds products

SolarWinds Government Case Study

Oklahoma K-12 Education Case Study

Introduction

This case study of an Education Institution is based on a March 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Network Performance Monitor is my favorite.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system/server health

Use Case

The key features and functionalities of SolarWinds Government that the surveyed company uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
  • Uses SolarWinds’ products in the service / on the site
  • Agency use cases for leveraging SolarWinds products:
    • Network performance monitoring
    • Troubleshooting network problems or failures
    • Monitoring the integrity of systems/servers

Results

The surveyed company achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Improved resolution rates for networking performance and capacity issues
    • Improved system and application monitoring and troubleshooting
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Engineer’s Toolset
    • Network Topology Mapper
  • Purchased their SolarWinds products because of:
    • Affordability
    • Best quality price report

SolarWinds Government Case Study

State Of Iowa Case Study

Introduction

This case study of State of Iowa is based on a March 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

“Database Performance Analyzer helps us to identify queries that have performance issues.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system/server health
    • Lack of visibility into application or database performance
    • The difficulty of determining whether a security incident occurred and what happened during the breach
    • Inadequate automation of compliance reporting

Use Case

The key features and functionalities of SolarWinds Government that the surveyed company uses:

  • Regular user in the following SolarWind product areas:
    • Performance and management of databases
  • Uses SolarWinds products in the service / on the site
  • Agency use cases for leveraging SolarWinds products:
    • Monitoring the integrity of systems/servers
    • Monitoring the integrity of applications and databases

Results

The surveyed company achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Improved system and application monitoring and troubleshooting
  • Favorite SolarWinds products:
    • Server & Application Monitor
    • Database Performance Analyzer
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Prior use of other SolarWinds products
    • Integration with other SolarWinds products



More Research on SolarWinds