TechValidate Research on SolarWinds

279 Case Studies – Page 2 of 10


SolarWinds Case Study

New York Local Government Case Study

Introduction

This case study of a state & local government agency is based on a September 2020 survey of SolarWinds customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“We use NPM for monitoring Network Routers, Switches, and Links.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Inadequate automation of compliance reporting

Use Case

The key features and functionalities of SolarWinds that the surveyed organization uses:

  • Regular user in the following SolarWinds product area:
    • Network management
  • Uses SolarWinds products across whole organization
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
  • They deploy SolarWinds to monitor 501-1,000 objects.

Results

The surveyed organization achieved the following results with SolarWinds:

  • Results they were able to produce using SolarWinds products:
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Improve log tracking and management
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • NetFlow Traffic Analyzer
    • Engineer’s Toolset
  • Realized a return on investment within 10 to 12 months with SolarWinds products
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Multi-vendor support
    • Scalability / Able to support our growth

SolarWinds Case Study

Government Contractor Case Study

Introduction

This case study of a Global 500 aerospace & defense company is based on a September 2020 survey of SolarWinds customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We find the Virtualization Manager summary page very helpful.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SolarWinds:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Lack of visibility into system/server health

Use Case

The key features and functionalities of SolarWinds that the surveyed company uses:

  • Regular user in the following SolarWinds product areas:
    • Systems, applications, servers, and storage monitoring
    • Security and compliance
  • Uses SolarWinds products within department / location
  • Agency use cases for leveraging SolarWinds products:
    • To monitor system/server health
    • To monitor application and database health
    • To monitor security incidents and vulnerabilities and improve compliance
  • They deploy SolarWinds to monitor 1,001-5,000 objects.

Results

The surveyed company achieved the following results with SolarWinds:

  • Results they were able to produce using SolarWinds products:
    • Improve system and application monitoring and troubleshooting
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Server & Application Monitor
    • Virtualization Manager
    • Security Event Manager
  • Realized a return on investment within 4 to 6 months with SolarWinds products

SolarWinds Case Study

California County Government Case Study

Introduction

This case study of a State & Local Government Agency is based on a September 2020 survey of SolarWinds customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SolarWinds:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Lack of visibility into system/server health
    • Lack of visibility into application or database performance

Use Case

The key features and functionalities of SolarWinds that the surveyed company uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
  • Uses SolarWinds products within department / location
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To monitor system/server health
    • To monitor application and database health
    • To monitor security incidents and vulnerabilities and improve compliance

Results

The surveyed company achieved the following results with SolarWinds:

  • Results they were able to produce using SolarWinds products:
    • Improve system and application monitoring and troubleshooting
    • Provide planners with performance and capacity data to support modernization efforts
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Patch Manager
    • User Device Tracker

SolarWinds Case Study

Sandia National Laboratories Case Study

Introduction

This case study of Sandia National Laboratories is based on a September 2020 survey of SolarWinds customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Not having the tools to troubleshoot network problems or outages
    • No centralized configuration backs, or any way to monitor configuration changes

Use Case

The key features and functionalities of SolarWinds that the surveyed organization uses:

  • Regular user in the following SolarWinds product area:
    • Network management
  • Uses SolarWinds products across whole organization
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
    • To monitor system/server health
    • To plan for network and datacenter modernizations
  • They deploy SolarWinds to monitor 5,001-10,000 objects.

Results

The surveyed organization achieved the following results with SolarWinds:

  • Results they were able to produce using SolarWinds products:
    • Improve configuration management
    • Improve system and application monitoring and troubleshooting
    • Improve log tracking and management
    • Improve log tracking and management
    • Improve NIST FISMA / RMF / DISA STIGS compliance
    • Provide planners with performance and capacity data to support modernization efforts
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Engineer’s Toolset
    • Serv-U Managed File Transfer Server
  • Purchased their SolarWinds products because of:
    • Multi-vendor support
    • Experience with other SolarWinds products
    • Scalability / Able to support our growth

SolarWinds Case Study

California State Government Case Study

Introduction

This case study of a state & local government agency is based on a September 2020 survey of SolarWinds customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into system/server health
    • Lack of visibility into application or database performance

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Systems, applications, servers, and storage monitoring
    • Database Management and Performance
  • Uses SolarWinds products within department / location
  • Agency use cases for leveraging SolarWinds products:
    • To monitor system/server health
    • To monitor application and database health
  • They deploy SolarWinds to monitor less than 200 objects.

Results

The surveyed organization achieved the following results with SolarWinds:

  • Results they were able to produce using SolarWinds products:
    • Improve system and application monitoring and troubleshooting
  • Favorite SolarWinds products:
    • Server & Application Monitor
    • Database Performance Analyzer
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Experience with other SolarWinds products

SolarWinds Case Study

California Local Government Case Study

Introduction

This case study of a cultural institution is based on a September 2020 survey of SolarWinds customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Web Help Desk and Dameware are products my division uses on a daily basis.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • The difficulty of providing end-user and systems support from a central location

Use Case

The key features and functionalities of SolarWinds that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Remote Support and IT Help Desk
  • Uses SolarWinds products across whole organization
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To support end-users and systems from a central location

Results

The surveyed organization achieved the following results with SolarWinds:

  • Results they were able to produce using SolarWinds products:
    • Provide better service levels to the organization
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Web Help Desk
    • Dameware Remote Support

SolarWinds Case Study

National Institutes of Health Case Study

Introduction

This case study of a federal government agency is based on a September 2020 survey of SolarWinds customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Lack of visibility into system/server health

Use Case

The key features and functionalities of SolarWinds that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Systems, applications, servers, and storage monitoring
  • Uses SolarWinds products combination / varies by product
  • Agency use cases for leveraging SolarWinds products:
    • To monitor system/server health
  • They deploy SolarWinds to monitor 1,001-5,000 objects.

Results

The surveyed organization achieved the following results with SolarWinds:

  • Results they were able to produce using SolarWinds products:
    • Improve system and application monitoring and troubleshooting
  • Favorite SolarWinds products:
    • Server & Application Monitor
    • Storage Resource Monitor
  • Realized a return on investment within 4 to 6 months with SolarWinds products
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Cost effectiveness
    • Best value

SolarWinds Case Study

Government Integrator Case Study

Introduction

This case study of a medium enterprise aerospace & defense company is based on a September 2020 survey of SolarWinds customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“At the core of our network we are using NPM the most for monitoring our network devices.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SolarWinds:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into application or database performance
    • The difficulty of providing end-user and systems support from a central location

Use Case

The key features and functionalities of SolarWinds that the surveyed company uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
    • Database Management and Performance
  • Agency use cases for leveraging SolarWinds products:
    • To resolve configuration issues
    • To monitor system/server health
    • To monitor application and database health
    • To troubleshoot across the application stack/infrastructure
  • They deploy SolarWinds to monitor 501-1,000 objects.

Results

The surveyed company achieved the following results with SolarWinds:

  • Results they were able to produce using SolarWinds products:
    • Improve resolution rates for networking performance and capacity issues
    • Improve system and application monitoring and troubleshooting
    • Improve NIST FISMA / RMF / DISA STIGS compliance
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • NetFlow Traffic Analyzer
    • Log Analyzer (Log Manager for Orion)
  • Purchased their SolarWinds products because of:
    • Multi-vendor support
    • Experience with other SolarWinds products

SolarWinds Government Case Study

Virginia K-12 Education Case Study

Introduction

This case study of a educational institution is based on a September 2020 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system/server health

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
  • Uses SolarWinds products within department / location
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
    • To monitor system/server health
    • To monitor application and database health
  • They deploy SolarWinds to monitor 1,001-5,000 objects.

Results

The surveyed organization achieved the following results with SolarWinds:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Multi-vendor support
    • Integration with other SolarWinds products
    • Scalability / Able to support our growth

SolarWinds Government Case Study

Wisconsin Local Government Case Study

Introduction

This case study of a state & local government is based on a September 2020 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Lack of visibility into system/server health
    • Lack of visibility into application or database performance

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Systems, applications, servers, and storage monitoring
    • Database Management and Performance
  • Uses SolarWinds’ products within department / location
  • Agency use cases for leveraging SolarWinds products:
    • To resolve configuration issues
    • To monitor system/server health
    • To monitor application and database health
    • To troubleshoot across the application stack/infrastructure
  • They deploy SolarWinds to monitor 501-1,000 objects.

Results

The surveyed organization achieved the following results with SolarWinds:

  • Results they were able to produce using SolarWinds products:
    • Improve resolution rates for networking performance and capacity issues
    • Improve system and application monitoring and troubleshooting
    • Provide better service levels to the organization
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Server & Application Monitor
    • Database Performance Analyzer
  • Purchased their SolarWinds products because of:
    • Integration with other SolarWinds products
    • Scalability / Able to support our growth

SolarWinds Government Case Study

NOAA Case Study

Introduction

This case study of a federal government is based on a September 2020 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Security and compliance
  • Uses SolarWinds products across multiple departments / locations, but not whole organization
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues

Results

The surveyed organization achieved the following results with SolarWinds:

  • Results they were able to produce using SolarWinds products:
    • Improve configuration management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • NetFlow Traffic Analyzer
  • Realized a return on investment payback period of 10 to 12 months with SolarWinds products
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Experience with other SolarWinds products

SolarWinds Government Case Study

US Army Research Lab Case Study

Introduction

This case study of a federal government is based on a September 2020 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages

Use Case

The key features and functionalities of SolarWinds that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
  • Uses SolarWinds products within department / location
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor system/server health

Results

The surveyed organization achieved the following results with SolarWinds:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve system and application monitoring and troubleshooting
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • IP Address Manager
    • Log Analyzer

SolarWinds Government Case Study

US Marine Corps Case Study

Introduction

This case study of a federal government agency is based on a September 2020 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Lack of visibility into system/server health
    • Lack of visibility into application or database performance

Use Case

The key features and functionalities of SolarWinds that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
    • Database Management and Performance
  • Uses SolarWinds products across whole organization
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
    • To monitor system/server health
    • To monitor application and database health
    • To troubleshoot across the application stack/infrastructure
  • They deploy SolarWinds to monitor 5,001-10,000 objects.

Results

The surveyed organization achieved the following results with SolarWinds:

  • Results they were able to produce using SolarWinds’ products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve configuration management
    • Improve system and application monitoring and troubleshooting
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Server & Application Monitor
    • Server Configuration Monitor
  • Realized a return on investment payback period of 0 to 3 months with SolarWinds products
  • Purchased their SolarWinds products because of:
    • Cost effectiveness
    • Experience with other SolarWinds products

SolarWinds Government Case Study

Florida Higher Education Case Study

Introduction

This case study of a educational institution is based on a September 2020 survey of SolarWinds customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Business requirements drive the products we use.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system/server health
    • Lack of visibility into application or database performance

Use Case

The key features and functionalities of SolarWinds that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
  • Uses SolarWinds products within department / location
  • Agency use cases for leveraging SolarWinds’ products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor system/server health
    • To monitor application and database health
  • They deploy SolarWinds to monitor 200-500 objects.

Results

The surveyed organization achieved the following results with SolarWinds :

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve system and application monitoring and troubleshooting
    • Provide better service levels to the organization
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Server & Application Monitor
  • Realized a return on investment payback period of 10 to 12 months with SolarWinds products
  • Purchased their SolarWinds products because of:
    • Multi-vendor support
    • Best value

SolarWinds Government Case Study

Glendale Elementary School District Case Study

Introduction

This case study of Glendale Elementary School District is based on a September 2020 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

“Network Performance Monitor, Server & Application Monitor, and Web Help Desk are our core focus of our organization.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Lack of visibility into system/server health

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
    • Remote Support and IT Help Desk
  • Uses SolarWinds products across whole organization
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor system/server health
    • To monitor application and database health
  • They deploy SolarWinds to monitor 1,001-5,000 objects.

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve system and application monitoring and troubleshooting
    • Provide better service levels to the organization
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Server & Application Monitor
    • Web Help Desk

SolarWinds Government Case Study

US Department Of The Navy Case Study

Introduction

This case study of US Department of the Navy is based on a September 2020 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

“Network Performance Monitor, NetFlow Traffic Analyzer, and Engineer’s Toolset give the best ROI, in my opinion.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues

Use Case

The key features and functionalities of SolarWinds that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
  • Uses SolarWinds products across whole organization
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
    • To monitor system/server health
    • To monitor application and database health
    • To troubleshoot across the application stack/infrastructure
  • They deploy SolarWinds to monitor 1,001-5,000 objects.

Results

The surveyed organization achieved the following results with SolarWinds:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Improve system and application monitoring and troubleshooting
    • Provide better service levels to the organization
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • NetFlow Traffic Analyzer
    • Engineer’s Toolset
  • Realized a return on investment within 7 to 9 months with SolarWinds products
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Cost effectiveness
    • Multi-vendor support
    • Experience with other SolarWinds products
    • Integration with other SolarWinds products
    • Best value
    • Scalability / Able to support our growth

SolarWinds Government Case Study

Pennsylvania K-12 Education Case Study

Introduction

This case study of a educational institution is based on a September 2020 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“The SolarWinds product I find most beneficial is Web Help Desk.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • The difficulty of providing end-user and systems support from a central location

Use Case

The key features and functionalities of SolarWinds that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Remote Support and IT Help Desk
    • Syslog
  • Uses SolarWinds products across whole organization
  • Agency use cases for leveraging SolarWinds products:
    • To support end-users and systems from a central location
  • They deploy SolarWinds to monitor 1,001-5,000 objects.

Results

The surveyed organization achieved the following results with SolarWinds:

  • Results they were able to produce using SolarWinds products:
    • Provide better service levels to the organization
  • Favorite SolarWinds products:
    • Web Help Desk
    • Dameware Remote Support
    • Kiwi Syslog Server
    • Dameware Remote Everywhere
  • Purchased their SolarWinds’ products because of:
    • Ease of use
    • Cost effectiveness
    • Multi-vendor support
    • Experience with other SolarWinds products
    • Integration with other SolarWinds products
    • Best value
    • Scalability / Able to support our growth
    • Colleague recommendation

SolarWinds Government Case Study

US Army Research Laboratory Case Study

Introduction

This case study of a federal government is based on a September 2020 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“We find device polling and service monitoring most beneficial.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues

Use Case

The key features and functionalities of SolarWinds that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
    • Remote Support and IT Help Desk
  • Uses SolarWinds products across whole organization
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
  • They deploy SolarWinds to monitor 10,001 – 40,000 objects.

Results

The surveyed organization achieved the following results with SolarWinds:

  • Results they were able to produce using SolarWinds products:
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • Server & Application Monitor
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Multi-vendor support

SolarWinds Government Case Study

Broward County Florida Case Study

Introduction

This case study of Broward County Commission is based on a September 2020 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

“Really like the Network Performance Monitor map and the way it changes colors is great. Also, instant e-mails when a network device goes down.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Lack of visibility into system/server health

Use Case

The key features and functionalities of SolarWinds that the surveyed organization uses:

  • Regular user in the following SolarWinds product area:
    • Network management
  • Uses SolarWinds products across multiple departments / locations, but not whole organization
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To support end-users and systems from a central location
  • They deploy SolarWinds to monitor 501-1,000 objects.

Results

The surveyed organization achieved the following results with SolarWinds:

  • Results they were able to produce using SolarWinds products:
    • Improve resolution rates for networking performance and capacity issues
    • Improve system and application monitoring and troubleshooting
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Topology Mapper
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Cost effectiveness
    • Multi-vendor support
    • Best value
    • Scalability / Able to support our growth

SolarWinds Government Case Study

Army Case Study

Introduction

This case study of a federal government is based on a September 2020 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“SolarWinds just works well.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system/server health

Use Case

The key features and functionalities of SolarWinds that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
  • They deploy SolarWinds to monitor 1,001-5,000 objects.

Results

The surveyed organization achieved the following results with SolarWinds:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Improve system and application monitoring and troubleshooting
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • NetFlow Traffic Analyzer
    • IP Address Manager
  • Realized a return on investment within 4 to 6 months with SolarWinds products
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Experience with other SolarWinds products
    • Integration with other SolarWinds products

SolarWinds Government Case Study

California Government Case Study

Introduction

This case study of a state & government agency is based on a September 2020 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Good visibility into operating performance.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SolarWinds:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages

Use Case

The key features and functionalities of SolarWinds that the surveyed company uses:

  • Regular user in the following SolarWinds product area:
    • Network management
  • Uses SolarWinds products across multiple departments / locations, but not whole organization
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor system/server health
  • They deploy SolarWinds to monitor 1,001-5,000 objects.

Results

The surveyed company achieved the following results with SolarWinds:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve system and application monitoring and troubleshooting
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Server & Application Monitor
    • NetFlow Traffic Analyzer
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Cost effectiveness
    • Multi-vendor support

SolarWinds Government Case Study

Higher Education Customer Case Study

Introduction

This case study of a educational institution is based on a September 2020 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Easy to use and very comprehensive monitoring”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system/server health
    • Lack of visibility into application or database performance

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
    • Database Management and Performance
  • Uses SolarWinds products across whole organization
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
    • To monitor system/server health
    • To monitor application and database health
  • They deploy SolarWinds to monitor 1,001-5,000 objects.

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Improve system and application monitoring and troubleshooting
    • Provide better service levels to the organization
    • Improve log tracking and management
    • Improve log tracking and management
    • Provide planners with performance and capacity data to support modernization efforts
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Server & Application Monitor
    • NetFlow Traffic Analyzer
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Multi-vendor support
    • Best value
    • Scalability / Able to support our growth

SolarWinds Government Case Study

Department of Justice Case Study

Introduction

This case study of a federal government agency is based on a September 2020 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“VMAN is a great product that gives a ton of visibility without a bunch of configuration required.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Lack of visibility into system/server health
    • The difficulty of monitoring cloud or hybrid infrastructure

Use Case

The key features and functionalities of SolarWinds that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To monitor system/server health
    • To monitor application and database health
    • To monitor cloud or hybrid infrastructure
    • To troubleshoot across the application stack/infrastructure
    • To plan for network and datacenter modernizations

Results

The surveyed organization achieved the following results with SolarWinds:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve system and application monitoring and troubleshooting
    • Improve log tracking and management
    • Improve NIST FISMA / RMF / DISA STIGS compliance
    • Provide planners with performance and capacity data to support modernization efforts
  • Favorite SolarWinds products:
    • Server & Application Monitor
    • Virtualization Manager
    • Log Analyzer
  • Realized a return on investment within 4 to 6 months with SolarWinds products
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Multi-vendor support
    • Experience with other SolarWinds products
    • Integration with other SolarWinds products
    • Scalability / able to support our growth
    • We test each module we buy against other products in the space. We balance the benefit versus the cost and complexity of having another vendors product to utilize.

SolarWinds Government Case Study

California County Government Case Study

Introduction

This case study of a state & local government is based on a September 2020 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“NPM, NCM, and SAM are primarily used, and we like the ease of familiarity.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Lack of visibility into system/server health
    • Lack of visibility into application or database performance

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
    • Database Management and Performance
  • Uses SolarWinds products across multiple departments / locations, but not whole organization
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor system/server health
    • To monitor application and database health
  • They deploy SolarWinds to monitor 10,001 – 40,000 objects.

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Improve resolution rates for networking performance and capacity issues
    • Improve system and application monitoring and troubleshooting
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • Server & Application Monitor
  • Purchased their SolarWinds products because of:
    • Already implemented in environment

SolarWinds Government Case Study

Government Contractor Case Study

Introduction

This case study of a Fortune 500 telecommunications services company is based on a September 2020 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“I have relied on SolarWinds data since 2005 for all my network design work.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SolarWinds:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system/server health
    • Lack of visibility into application or database performance
    • The difficulty of monitoring cloud or hybrid infrastructure
    • The difficulty of determining whether a security incident occurred and what happened during the breach
    • Inadequate automation of compliance reporting
    • The difficulty of providing end-user and systems support from a central location
    • Difficulty assessing and remediating our vulnerabilities
    • Difficulty planning for network and datacenter modernizations

Use Case

The key features and functionalities of SolarWinds that the surveyed company uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Security and compliance
    • NTM, NCM, NPM, IPAM, VQM
  • Uses SolarWinds products across whole organization
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
    • To monitor system/server health
    • To monitor application and database health
    • To monitor cloud or hybrid infrastructure
    • To troubleshoot across the application stack/infrastructure
  • They deploy SolarWinds to monitor 10,001 – 40,000 objects.

Results

The surveyed company achieved the following results with SolarWinds:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • User Device Tracker
    • VoIP & Network Quality Manager
    • IP Address Manager
    • Engineer’s Toolset
    • Network Topology Mapper
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Cost effectiveness
    • Experience with other SolarWinds products
    • Integration with other SolarWinds products
    • Best value
    • Scalability / Able to support our growth
      s

SolarWinds Government Case Study

Asia Pacific Center For Security Studies Case Study

Introduction

This case study of ASIA PACIFIC CENTER FOR SECURITY STUDIES-HONOLULU1-6FGHP2 is based on a September 2020 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

“SolarWinds network monitoring products are my favorite.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Lack of visibility into system/server health

Use Case

The key features and functionalities of SolarWinds that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
    • Security and compliance
    • Database Management and Performance
  • Uses SolarWinds products across whole organization
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor system/server health
    • To monitor application and database health
    • To support end-users and systems from a central location
  • They deploy SolarWinds to monitor 200-500 objects.

Results

The surveyed organization achieved the following results with SolarWinds:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Improve log tracking and management
    • Improve NIST FISMA / RMF / DISA STIGS compliance
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • Server & Application Monitor
    • NetFlow Traffic Analyzer
  • Realized a return on investment within 7 to 9 months with SolarWinds products
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Cost effectiveness
    • Experience with other SolarWinds products
    • Best value

SolarWinds Government Case Study

County of El Paso 911 District Case Study

Introduction

This case study of County of El Paso 911 District is based on a September 2020 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

“NPM, SAM, and DPA working hand in hand greatly assist in identifying and resolving issues in my environment.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Lack of visibility into system/server health
    • Lack of visibility into application or database performance
    • Difficulty assessing and remediating our vulnerabilities
    • Difficulty planning for network and datacenter modernizations

Use Case

The key features and functionalities of SolarWinds that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
    • Remote Support and IT Help Desk
    • Database Management and Performance
  • Uses SolarWinds’ products across whole organization
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
    • To monitor system/server health
    • To monitor application and database health
    • To troubleshoot across the application stack/infrastructure
    • To support end-users and systems from a central location
    • To plan for network and datacenter modernizations
  • They deploy SolarWinds to monitor 501-1,000 objects.

Results

The surveyed organization achieved the following results with SolarWinds:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Improve system and application monitoring and troubleshooting
    • Provide better service levels to the organization
    • Improve log tracking and management
    • Improve log tracking and management
    • Provide planners with performance and capacity data to support modernization efforts
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Server & Application Monitor
    • Database Performance Analyzer
  • Realized a return on investment within 4 to 6 months with SolarWinds products
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Cost effectiveness
    • Multi-vendor support
    • Best value
    • Scalability / Able to support our growth

SolarWinds Government Case Study

California Local Government Case Study

Introduction

This case study of a state & local government is based on an October 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Network Topology Mapper allows insight into connectivity.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Lack of visibility into system/server health

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
  • Uses SolarWinds products across whole organization
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor system/server health
    • To monitor cloud or hybrid infrastructure

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Improve system and application monitoring and troubleshooting
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • IP Address Manager
    • Network Topology Mapper
  • Realized a return on investment payback period of 10 to 12 months with SolarWinds products
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Cost-effectiveness
    • Multi-vendor support
    • Experience with other SolarWinds products

SolarWinds Government Case Study

Central Texas College Case Study

Introduction

This case study of Central Texas College is based on an October 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

“Server & Application Monitor provides all needed monitoring for hardware related issues in our data center.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Lack of visibility into system/server health

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
  • Uses SolarWinds products within department / location
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor system/server health

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Provide better service levels to the organization
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Server & Application Monitor
    • Engineer’s Toolset

SolarWinds Government Case Study

New York City Transit Authority Case Study

Introduction

This case study of Law Enforcement is based on an October 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

“My favorite SolarWinds product is NetFlow Traffic Analyzer.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into system/server health

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
  • Uses SolarWinds products across whole organization
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor system/server health

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
  • Favorite SolarWinds products:
    • NetFlow Traffic Analyzer
    • Kiwi Syslog Server
  • Realized a return on investment payback period of 7 to 9 months with SolarWinds products



More Research on SolarWinds