SolarWinds Case Studies : Page 10

Case Study: US Army

“SolarWinds’ Universal Device Poller is a great custom resource that provides me with more visibility.”

Challenges

Faced the following IT challenges prior to implementing SolarWinds’ products:
- Lacked visibility into the problems leading to network performance issues
- Lacked visibility into system / server health

Use Case

Regularly uses the following SolarWinds products:
- Network Management
- Systems Management
Uses SolarWinds’ products within department / location.
Leverages SolarWinds’ products in order to:
- Monitor network performance
- Troubleshoot network problems or outages
- Resolve configuration issues
- Monitor system / server, application or database health

Results

Realized the following benefits by using SolarWinds’ products:
- Correlated network, server, and application issues to resolve performance problems
- Improved resolution rates for networking issues
- Improved configuration management
- Improved log tracking and management
- Improved NIST FISMA / DISA STIGS compliance
Rated their satisfaction with SolarWinds’ products as 9 out of 10.
Agrees the following are their favorite SolarWinds products:
- Network Performance Monitor
- Network Configuration Manager
- Server & Application Monitor
- NetFlow Traffic Analyzer
- User Device Tracker
- VoIP & Network Quality Manager
- Engineer’s Toolset
- DameWare Remote Support
- Kiwi Syslog Server
Purchased their SolarWinds products because of:
- Ease of use
- Multi-vendor support
- Experience with other SolarWinds’ products
- Scalability / ability to support our growth
- Colleague recommendation

Case Study: US Army

“SolarWinds’ Kiwi Syslog Server is an amazing tool for very low-intrusion log collection with alerts. We use it on a “console station” in our NOC which is connected to a large TV. During the course of the day there is generally a technician nearby."

Challenges

Faced the following IT challenges prior to implementing SolarWinds’ products:
- Lacked visibility into the problems leading to network performance issues
- Didn’t have the tools to troubleshoot network problems or outages
- Lacked visibility into system / server health
- Had difficulty determining whether a security incident occurred and what happened during the breach
- Had inadequate automation of compliance reporting
- Had difficulty providing end-user and systems support from a central location

Use Case

Regularly uses the following SolarWinds product:
- Network Management
Uses SolarWinds’ products within department / location.
Leverages SolarWinds’ products in order to:
- Monitor network performance
- Troubleshoot network problems or outages
- Resolve configuration issues
- Monitor system / server, application or database health

Results

Realized the following benefits by using SolarWinds’ products:
- Correlated network, server, and application issues to resolve performance problems
- Improved resolution rates for networking issues
- Improved configuration management
- Improved log tracking and management
- Deployed network changes faster with less risk
- Increased productivity of IT staff
Rated their satisfaction with SolarWinds’ products as 8 out of 10.
Agrees the following are their favorite SolarWinds products:
- Network Performance Monitor
- Network Configuration Manager
- Kiwi Syslog Server
Realized a return on investment payback period of 4-6 months with SolarWinds’ products.
Purchased their SolarWinds products because of:
- Cost effectiveness
- Scalability / ability to support our growth
- Approved software list

Case Study: US Department of Justice

“Netflow provides a quick view as to what is using bandwidth at a location. The other tools provide easy support for troubleshooting network issues.”

Challenges

Faced the following IT challenges prior to implementing SolarWinds’ products:
- Lacked visibility into the problems leading to network performance issues
- Didn’t have the tools to troubleshoot network problems or outages

Use Case

Regularly uses the following SolarWinds products:
- Network Management
Uses SolarWinds’ products within department / location.
Leverages SolarWinds’ products in order to:
- To monitor network performance
- To troubleshoot network problems or outages

Results

Realized the following benefits by using SolarWinds’ products:
- Correlated network, server, and application issues to resolve performance problems
- Improved resolution rates for networking issues
- Increased productivity of IT staff
Rated their satisfaction with SolarWinds’ products as 9 out of 10.
Agrees the following are their favorite SolarWinds’ products:
- Network Performance Monitor
- NetFlow Traffic Analyzer
- Engineer’s Toolset
- Kiwi Syslog Server
Purchased their SolarWinds’ products because of:
- Ease of use
- Cost effectiveness
- Multi-vendor support

Case Study: US Army

Challenges

Faced the following IT challenges prior to implementing SolarWinds’ products:
- Lacked visibility into the problems leading to network performance issues
- Didn’t have the tools to troubleshoot network problems or outages

Use Case

Regularly uses the following SolarWinds products:
- Network Management
Uses SolarWinds’ products combination / varies by product.
Leverages SolarWinds’ products in order to:
- To monitor network performance
- To troubleshoot network problems or outages
- To resolve configuration issues

Results

Realized the following benefits by using SolarWinds’ products:
- Correlated network, server, and application issues to resolve performance problems
- Improved resolution rates for networking issues
- Improved configuration management
- Improved log tracking and management
- Deployed network changes faster with less risk
- Increased productivity of IT staff
- Improved NIST FISMA / DISA STIGS compliance
Rated their satisfaction with SolarWinds’ products as 10 (most satisfied) out of 10.
Agrees the following are their favorite SolarWinds’ products:
- Network Performance Monitor
- Network Configuration Manager
- NetFlow Traffic Analyzer
- IP Address Manager
- Engineer’s Toolset
- DameWare Remote Support
Realized a return on investment payback period of 4-6 months with SolarWinds’ products.
Purchased their SolarWinds’ products because of:
- Ease of use
- Multi-vendor support
- Experience with other SolarWinds’ products

Case Study: US Department of the Interior

“SolarWinds helps us provide solutions to issues we would otherwise not be able to support.”

Challenges

Faced the following IT challenges prior to implementing SolarWinds’ products:
- Didn’t have the tools to troubleshoot network problems or outages
- Had inadequate automation of compliance reporting
- Had difficulty providing end-user and systems support from a central location

Use Case

Regularly uses the following SolarWinds products:
- Systems Management
- Remote Support and IT Troubleshooting Tools
Uses SolarWinds’ products within department / location.
Leverages SolarWinds’ products in order to:
- To monitor network performance
- To troubleshoot network problems or outages
- To support end-users and systems from a central location

Results

Realized the following benefits by using SolarWinds’ products:
- Improved security and reduced threat vulnerability
- Increased productivity of IT staff
Rated their satisfaction with SolarWinds’ products as 10 (most satisfied) out of 10.
Agrees the following are their favorite SolarWinds’ products:
- Patch Manager
- DameWare Remote Support
Realized a return on investment payback period of 4-6 months with SolarWinds’ products.
Purchased their SolarWinds’ products because of:
- Cost effectiveness
- Experience with other SolarWinds’ products
- Scalability / ability to support our growth

Case Study: US Department of Transportation

Challenges

Faced the following IT challenges prior to implementing SolarWinds’ products:
- Lacked visibility into the problems leading to network performance issues
- Didn’t have the tools to troubleshoot network problems or outages
- Lacked visibility into system / server health

Use Case

Regularly uses the following SolarWinds products:
- Network Management
- Systems Management
- Remote Support and IT Troubleshooting Tools
Uses SolarWinds’ products across multiple departments / locations, but not whole agency.
Leverages SolarWinds’ products in order to:
- To monitor network performance
- To troubleshoot network problems or outages
- To resolve configuration issues
- To monitor system / server, application or database health

Results

Realized the following benefits by using SolarWinds’ products:
- Correlated network, server, and application issues to resolve performance problems
- Improved resolution rates for networking issues
- Improved configuration management
- Provided better service levels to the agency
Rated their satisfaction with SolarWinds’ products as 9 out of 10.
Agrees the following are their favorite SolarWinds’ products:
- Network Performance Monitor
- Network Configuration Manager
- Server & Application Monitor
- NetFlow Traffic Analyzer
- DameWare Remote Support
Purchased their SolarWinds’ products because of:
- Multi-vendor support
- Experience with other SolarWinds’ products
- Colleague recommendation

Case Study: US Air Force

Challenges

Faced the following IT challenges prior to implementing SolarWinds’ products:
- Lacked visibility into system/server health
- Had inadequate automation of compliance reporting

Use Case

Regularly uses the following SolarWinds products:
- Network Management
- Systems Management
Uses SolarWinds’ products across multiple departments / locations, but not whole agency
Leverages SolarWinds’ products in order to:
- To monitor network performance
- To troubleshoot network problems or outages
- To resolve configuration issues
- To monitor system/server, application or database health

Results

Realized the following benefits by using SolarWinds’ products:
- Improved resolution rates for networking issues
- Improved configuration management
- Improved log tracking and management
- Deployed network changes faster with less risk
- Increased productivity of IT staff
Rated their satisfaction with SolarWinds’ products as 10 (most satisfied) out of 10
Agrees the following are their favorite SolarWinds’ products:
- Network Configuration Manager
- User Device Tracker
- IP Address Manager
- Network Topology Mapper
Realized a return on investment payback period of 4-6 months with SolarWinds’ products
Purchased their SolarWinds’ products because of:
- Cost effectiveness
- Experience with other SolarWinds’ products
- Integration with other SolarWinds’ products

Case Study: US Army

“Performance and results.”

Challenges

Faced the following IT challenges prior to implementing SolarWinds’ products:
- Lacked visibility into the problems leading to network performance issues

Use Case

Regularly uses the following SolarWinds products:
- Network Management
Uses SolarWinds’ products across whole agency
Leverages SolarWinds’ products in order to:
- To monitor network performance

Results

Realized the following benefits by using SolarWinds’ products:
- Correlated network, server, and application issues to resolve performance problems
Rated their satisfaction with SolarWinds’ products as 9 out of 10
Agrees the following are their favorite SolarWinds’ products:
- Network Performance Monitor
Realized a return on investment payback period of 0-3 months with SolarWinds’ products.
Purchased their SolarWinds’ products because of:
- Ease of use
- Cost effectiveness

Case Study: US Army

“Quickly assess the nodes and their performance.”

Challenges

Faced the following IT challenges prior to implementing SolarWinds’ products:
- Lacked visibility into the problems leading to network performance issues
- Didn’t have the tools to troubleshoot network problems or outages
- Lacked visibility into system/server health

Use Case

Regularly uses the following SolarWinds products:
- Network Management
- Systems Management
- Remote Support and IT Troubleshooting Tools
Uses SolarWinds’ products within department/location
Leverages SolarWinds’ products in order to:
- To monitor network performance
- To troubleshoot network problems or outages
- To resolve configuration issues
- To monitor system/server, application or database health

Results

Realized the following benefits by using SolarWinds’ products:
- Correlated network, server, and application issues to resolve performance problems
- Improved configuration management
- Improved log tracking and management
- Increased productivity of IT staff
Rated their satisfaction with SolarWinds’ products as 9 out of 10.
Agrees the following are their favorite SolarWinds’ products:
- Network Performance Monitor
- Server & Application Monitor
Realized a return on investment payback period of 0-3 months with SolarWinds’ products.
Purchased their SolarWinds’ products because of:
- Ease of use
- Cost effectiveness
- Experience with other SolarWinds’ products
- Integration with other SolarWinds’ products

Case Study: US Army

“SolarWinds works very well.”

Challenges

Faced the following IT challenges prior to implementing SolarWinds’ products:
- Had difficulty providing end-user and systems support from a central location

Use Case

Regularly uses the following SolarWinds products:
- Remote Support and IT Troubleshooting Tools
Uses SolarWinds’ products within department / location
Leverages SolarWinds’ products in order to:
- To support end-users and systems from a central location

Results

Realized the following benefits by using SolarWinds’ products:
- Provided better service levels to the agency
- Increased productivity of IT staff
Rated their satisfaction with SolarWinds’ products as 9 out of 10.
Agrees the following are their favorite SolarWinds’ products:
- DameWare Remote Support
Purchased their SolarWinds’ products because of:
- Ease of use
- Cost effectiveness
- Best value

Case Study: National Aeronautics and Space Administration

Challenges

Faced the following IT challenges prior to implementing SolarWinds’ products:
- Lacked visibility into the problems leading to network performance issues
- Didn’t have the tools to troubleshoot network problems or outages
- Lacked visibility into system / server health

Use Case

Regularly uses the following SolarWinds products:
- Network Management
- Systems Management
- Remote Support and IT Troubleshooting Tools
Uses SolarWinds’ products across multiple departments / locations, but not whole agency
Leverages SolarWinds’ products in order to:
- To monitor network performance
- To troubleshoot network problems or outages
- To monitor system / server, application or database health

Results

Realized the following benefits by using SolarWinds’ products:
- Correlated network, server, and application issues to resolve performance problems
- Improved resolution rates for networking issues
- Improved configuration management
- Increased productivity of IT staff
Rated their satisfaction with SolarWinds’ products as 9 out of 10.
Agrees the following are their favorite SolarWinds’ products:
- Network Performance Monitor
Realized a return on investment payback period of 4-6 months with SolarWinds’ products.
Purchased their SolarWinds’ products because of:
- Ease of use
- Cost effectiveness
- Best value

Case Study: General Services Administration

“SAM allowed me to make our Citrix environment rock solid by managing the services. NPM monitors my Dell Hardware. IPAM is how I keep track of IP addresses and what is in use.”

Challenges

Faced the following IT challenges prior to implementing SolarWinds’ products:
- Didn’t have the tools to troubleshoot network problems or outages
- Lacked visibility into system / server health

Use Case

Regularly uses the following SolarWinds products:
- Network Management
- Systems Management
- Remote Support and IT Troubleshooting Tools
Uses SolarWinds’ products across multiple departments / locations, but not whole agency
Leverages SolarWinds’ products in order to:
- To monitor network performance
- To monitor system / server, application or database health

Results

Realized the following benefits by using SolarWinds’ products:
- Correlated network, server, and application issues to resolve performance problems
- Provided better service levels to the agency
- Increased productivity of IT staff
Rated their satisfaction with SolarWinds’ products as 9 out of 10.
Agrees the following are their favorite SolarWinds’ products:
- Network Performance Monitor
- Server & Application Monitor
- IP Address Manager
Realized a return on investment payback period of 10-12 months with SolarWinds’ products.
Purchased their SolarWinds’ products because of:
- Cost effectiveness
- Experience with other SolarWinds’ products
- Best value

Case Study: Department of Interior

“With NPM/NCM/SAM I can monitor & manage network devices & servers from one location. With DameWare I can also remotely access workstations & servers. With IPAM I can keep track of IP addresses & check for unknown devices.”

Challenges

Faced the following IT challenges prior to implementing SolarWinds’ products:
- Lacked visibility into the problems leading to network performance issues
- Didn’t have the tools to troubleshoot network problems or outages
- Lacked visibility into system / server health
- Had inadequate automation of compliance reporting

Use Case

Regularly uses the following SolarWinds products:
- Network Management
- Systems Management
- Cybersecurity
- Remote Support and IT Troubleshooting Tools
Leverages SolarWinds’ products in order to:
- To monitor network performance
- To troubleshoot network problems or outages
- To monitor system / server, application or database health
- To monitor security incidents and vulnerabilities and improve compliance
- To support end-users and systems from a central location

Results

Realized the following benefits by using SolarWinds’ products:
- Correlated network, server, and application issues to resolve performance problems
- Improved configuration management
- Improved log tracking and management
- Deployed network changes faster with less risk
- Improved security and reduced threat vulnerability
- Increased productivity of IT staff
Rated their satisfaction with SolarWinds’ products as 9 out of 10.
Agrees the following are their favorite SolarWinds’ products:
- Network Performance Monitor
- Network Configuration Manager
- Server & Application Monitor
- IP Address Manager
- DameWare Remote Support
Realized a return on investment payback period of 4-6 months with SolarWinds’ products.
Purchased their SolarWinds’ products because of:
- Ease of use
- Multi-vendor support
- Experience with other SolarWinds’ products
- Integration with other SolarWinds’ products
- Best value

Case Study: US Department of Interior

“Able to see what is causing the high traffic, able to make best decisions for which location gets upgrades. No longer the squeaky wheel, it is the location in need.”

Challenges

Faced the following IT challenges prior to implementing SolarWinds’ products:
- Lacked visibility into the problems leading to network performance issues
- Didn’t have the tools to troubleshoot network problems or outages

Use Case

Regularly uses the following SolarWinds products:
- Network Management
Uses SolarWinds’ products across multiple departments / locations, but not whole agency.
Leverages SolarWinds’ products in order to:
- To monitor network performance
- To troubleshoot network problems or outages

Results

Realized the following benefits by using SolarWinds’ products:
- Correlated network, server, and application issues to resolve performance problems
- Improved resolution rates for networking issues
- Provided better service levels to the agency
- Increased productivity of IT staff
Rated their satisfaction with SolarWinds’ products as 10 (most satisfied) out of 10.
Agrees the following are their favorite SolarWinds’ products:
- Network Performance Monitor
- NetFlow Traffic Analyzer
Purchased their SolarWinds’ products because of:
- Scalability / ability to support our growth
- Colleague recommendation

Case Study: US Air Force

Challenges

Faced the following IT challenges prior to implementing SolarWinds’ products:
- Lacked visibility into the problems leading to network performance issues
- Didn’t have the tools to troubleshoot network problems or outages

Use Case

Regularly uses the following SolarWinds products:
- Network Management
- Systems Management
Uses SolarWinds’ products across multiple departments / locations, but not whole agency
Leverages SolarWinds’ products in order to:
- To monitor network performance
- To troubleshoot network problems or outages
- To resolve configuration issues

Results

Realized the following benefits by using SolarWinds’ products:
- Correlated network, server, and application issues to resolve performance problems
- Improved resolution rates for networking issues
- Improved configuration management
- Improved security and reduced threat vulnerability
Rated their satisfaction with SolarWinds’ products as 10 (most satisfied) out of 10.
Agrees the following are their favorite SolarWinds’ products:
- Network Performance Monitor
- Network Configuration Manager
- Server & Application Monitor
- NetFlow Traffic Analyzer
- IP Address Manager
- Network Topology Mapper
Purchased their SolarWinds’ products because of:
- Ease of use
- Multi-vendor support
- Experience with other SolarWinds’ products
- Scalability / ability to support our growth
- Colleague recommendation

Case Study: US Department of Commerce

Challenges

Faced the following IT challenges prior to implementing SolarWinds’ products:
- Lacked visibility into the problems leading to network performance issues
- Lacked visibility into system / server health

Use Case

Regularly uses the following SolarWinds products:
- Network Management
- Systems Management
- Database Management and Performance
Uses SolarWinds’ products across multiple departments / locations, but not whole agency
Leverages SolarWinds’ products in order to:
- To monitor network performance
- To troubleshoot network problems or outages
- To resolve configuration issues
- To monitor system / server, application or database health

Results

Realized the following benefits by using SolarWinds’ products:
- Correlated network, server, and application issues to resolve performance problems
- Improved resolution rates for networking issues
- Improved configuration management
- Improved log tracking and management
- Provided better service levels to the agency
- Deployed network changes faster with less risk
Rated their satisfaction with SolarWinds’ products as 10 (most satisfied) out of 10.
Agrees the following are their favorite SolarWinds’ products:
- Network Performance Monitor
- Network Configuration Manager
- Server & Application Monitor
- NetFlow Traffic Analyzer
- Virtualization Manager
- Engineer’s Toolset
- Kiwi Syslog Server
Purchased their SolarWinds’ products because of:
- Ease of use
- Cost effectiveness
- Multi-vendor support
- Best value
- Scalability / ability to support our growth
- Colleague recommendation

Case Study: United States Department of Defense

Challenges

Faced the following IT challenges prior to implementing SolarWinds’ products:
- Lacked visibility into system / server health

Use Case

Regularly uses the following SolarWinds products:
- Network Management
Uses SolarWinds’ products within department / location
Leverages SolarWinds’ products in order to:
- To monitor network performance
- To troubleshoot network problems or outages
- To resolve configuration issues
- To monitor system / server, application or database health

Results

Realized the following benefits by using SolarWinds’ products:
- Correlated network, server, and application issues to resolve performance problems
- Improved configuration management
- Improved log tracking and management
Rated their satisfaction with SolarWinds’ products as 9 out of 10.
Agrees the following are their favorite SolarWinds’ products:
- Network Performance Monitor
- Network Configuration Manager
- Server & Application Monitor
- NetFlow Traffic Analyzer
Purchased their SolarWinds’ products because of:
- Cost effectiveness

TechValidate Research on SolarWinds

287 Case Studies – Page 10 of 10

Case Study: US Army

Challenges

Use Case

Results

About SolarWinds

Case Study: US Army

Challenges

Use Case

Results

About SolarWinds

Case Study: US Department of Justice

Challenges

Use Case

Results

About SolarWinds

Case Study: US Army

Challenges

Use Case

Results

About SolarWinds

Case Study: US Department of the Interior

Challenges

Use Case

Results

About SolarWinds

Case Study: US Department of Transportation

Challenges

Use Case

Results

About SolarWinds

Case Study: US Air Force

Challenges

Use Case

Results

About SolarWinds

Case Study: US Army

Challenges

Use Case

Results

About SolarWinds

Case Study: US Army

Challenges

Use Case

Results

About SolarWinds

Case Study: US Army

Challenges

Use Case

Results

About SolarWinds

Case Study: National Aeronautics and Space Administration

Challenges

Use Case

Results

About SolarWinds

Case Study: General Services Administration

Challenges

Use Case

Results

About SolarWinds

Case Study: Department of Interior

Challenges

Use Case

Results

About SolarWinds

Case Study: US Department of Interior

Challenges

Use Case

Results

About SolarWinds

Case Study: US Air Force

Challenges

Use Case

Results

About SolarWinds

Case Study: US Department of Commerce

Challenges

Use Case