TechValidate Research on SolarWinds

279 Case Studies – Page 1 of 10


SolarWinds Case Study

SolarWinds Higher Education Case Study

Introduction

This case study of a educational institution is based on an October 2020 survey of SolarWinds customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“NPM and SAM work well and they’re easy to configure.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into system/server health
    • Lack of visibility into application or database performance
    • The difficulty of monitoring cloud or hybrid infrastructure
    • The difficulty of providing end-user and systems support from a central location
    • Configuration of the monitoring application was inconvenient and cumbersome

Use Case

The key features and functionalities of SolarWinds that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
  • Uses SolarWinds products across whole organization
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor system/server health
    • To monitor application and database health
    • To monitor cloud or hybrid infrastructure
    • To troubleshoot across the application stack/infrastructure
  • They deploy SolarWinds to monitor 10,001 – 40,000 objects.

Results

The surveyed organization achieved the following results with SolarWinds:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve configuration management
    • Improve system and application monitoring and troubleshooting
    • Provide better service levels to the organization
    • Provide planners with performance and capacity data to support modernization efforts
    • Easier to report on performance
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Server & Application Monitor
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Integration with other SolarWinds products
    • Best value
    • Scalability / able to support our growth

SolarWinds Case Study

El Paso County 911 District Case Study

Introduction

This case study of El Paso County 911 District is based on an October 2020 survey of SolarWinds customers by TechValidate, a 3rd-party research service.

“The initial install allowed the organization to increase bandwidth; we reconfigured hardware to optimize the interfaces. SAM allows the application team to be proactive rather than reactive.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system/server health
    • Lack of visibility into application or database performance
    • The difficulty of providing end-user and systems support from a central location

Use Case

The key features and functionalities of SolarWinds that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
    • Remote Support and IT Help Desk
    • Database Management and Performance
  • Uses SolarWinds products across whole organization
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
    • To monitor system/server health
    • To monitor application and database health
    • To support end-users and systems from a central location
    • To plan for network and datacenter modernizations
  • They deploy SolarWinds to monitor 501-1,000 objects.

Results

The surveyed organization achieved the following results with SolarWinds:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Improve system and application monitoring and troubleshooting
    • Provide better service levels to the organization
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Server & Application Monitor
    • Virtualization Manager
  • Realized a return on investment payback period of 4 to 6 months with SolarWinds products
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Cost effectiveness
    • Multi-vendor support
    • Experience with other SolarWinds products
    • Best value
    • Scalability / able to support our growth

SolarWinds Case Study

Michigan Local Government Testimonial

Introduction

This case study of a state & local government is based on an October 2020 survey of SolarWinds customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

I have been a customer for a long time and have been very satisfied with SolarWinds products.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system/server health

Use Case

The key features and functionalities of SolarWinds that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
  • Uses SolarWinds products across whole organization
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
    • To monitor system/server health
  • They deploy SolarWinds to monitor 501-1,000 objects.

Results

The surveyed organization achieved the following results with SolarWinds:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Improve system and application monitoring and troubleshooting
    • Provide better service levels to the organization
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • Kiwi Syslog Server
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Cost effectiveness
    • Multi-vendor support
    • Scalability / able to support our growth

SolarWinds Case Study

Arizona Local Government Case Study

Introduction

This case study of a state & local government is based on an October 2020 survey of SolarWinds customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“NPM, NCM, and IPAM are the ones I use most often and they help with current and potential issues.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system/server health
    • Difficulty assessing and remediating our vulnerabilities
    • Difficulty planning for network and datacenter modernizations

Use Case

The key features and functionalities of SolarWinds that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Security and compliance
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
    • To monitor system/server health
    • To monitor security incidents and vulnerabilities and improve compliance
    • To plan for network and datacenter modernizations
  • They deploy SolarWinds to monitor 1,001-5,000 objects.

Results

The surveyed organization achieved the following results with SolarWinds:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Improve system and application monitoring and troubleshooting
    • Provide better service levels to the organization
    • Improve log tracking and management
    • Provide planners with performance and capacity data to support modernization efforts
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • IP Address Manager
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Cost effectiveness
    • Multi-vendor support
    • Integration with other SolarWinds products
    • Scalability / able to support our growth

SolarWinds Case Study

Nevada Local Government Case Study

Introduction

This case study of McCarran Center LLC is based on an October 2020 survey of SolarWinds customers by TechValidate, a 3rd-party research service.

“NPM and IPAM are the products that I normally use.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues

Use Case

The key features and functionalities of SolarWinds that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
  • Uses SolarWinds products across multiple departments / locations, but not whole organization
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
  • They deploy SolarWinds to monitor 1,001-5,000 objects.

Results

The surveyed organization achieved the following results with SolarWinds:

  • Results they were able to produce using SolarWinds products:
    • Improve resolution rates for networking performance and capacity issues
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • IP Address Manager
  • Purchased their SolarWinds products because of:
    • Experience with other SolarWinds products
    • Integration with other SolarWinds products

SolarWinds Case Study

Mississippi State Government Case Study

Introduction

This case study of a state & local government is based on an October 2020 survey of SolarWinds customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“The features we find most beneficial are interface monitoring, configuration management, and NetFlow traffic analysis.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system/server health
    • Lack of visibility into application or database performance
    • The difficulty of monitoring cloud or hybrid infrastructure
    • Difficulty planning for network and datacenter modernizations

Use Case

The key features and functionalities of SolarWinds that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
    • Security and compliance
    • Database Management and Performance
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
    • To monitor system/server health
    • To monitor application and database health
    • To monitor cloud or hybrid infrastructure
    • To troubleshoot across the application stack/infrastructure
    • To plan for network and datacenter modernizations
  • They deploy SolarWinds to monitor 5,001-10,000 objects.

Results

The surveyed organization achieved the following results with SolarWinds:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Improve system and application monitoring and troubleshooting
    • Provide better service levels to the organization
    • Improve log tracking and management
    • Provide planners with performance and capacity data to support modernization efforts
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • NetFlow Traffic Analyzer
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Best value
    • Colleague recommendation

SolarWinds Case Study

Virginia State Government Case Study

Introduction

This case study of a state & local government is based on an October 2020 survey of SolarWinds customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Not having the tools to troubleshoot network problems or outages
    • The difficulty of providing end-user and systems support from a central location

Use Case

The key features and functionalities of SolarWinds that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
  • Uses SolarWinds products across multiple departments / locations, but not whole organization
  • Agency use cases for leveraging SolarWinds products:
    • To troubleshoot network problems or outages
    • To resolve configuration issues
  • They deploy SolarWinds to monitor 5,001-10,000 objects.

Results

The surveyed organization achieved the following results with SolarWinds:

  • Results they were able to produce using SolarWinds products:
    • Improve configuration management
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Configuration Manager

SolarWinds Case Study

Illinois Local Government Case Study

Introduction

This case study of a state & local government is based on an October 2020 survey of SolarWinds customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system/server health

Use Case

The key features and functionalities of SolarWinds that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
  • Uses SolarWinds products across whole organization
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor system/server health
  • They deploy SolarWinds to monitor 501-1,000 objects.

Results

The surveyed organization achieved the following results with SolarWinds:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • IP Address Manager
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Scalability / Able to support our growth
    • Colleague recommendation

SolarWinds Case Study

State of Michigan Case Sudy

Introduction

This case study of State of Michigan is based on an October 2020 survey of SolarWinds customers by TechValidate, a 3rd-party research service.

“NPM, SAM, and NTA are the modules we use the most to troubleshoot reported performance issues. Nine times out of ten, SolarWinds monitoring data exonerates the suspected network components.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system/server health
    • Lack of visibility into application or database performance

Use Case

The key features and functionalities of SolarWinds that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
  • Uses SolarWinds products across multiple departments / locations, but not whole organization
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor system/server health
    • To monitor application and database health
    • To troubleshoot across the application stack/infrastructure
  • They deploy SolarWinds to monitor 1,001-5,000 objects.

Results

The surveyed organization achieved the following results with SolarWinds:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Improve system and application monitoring and troubleshooting
    • Provide better service levels to the organization
    • Improve log tracking and management
    • Provide planners with performance and capacity data to support modernization efforts
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Server & Application Monitor
    • NetFlow Traffic Analyzer
  • Purchased their SolarWinds products because of:
    • Multi-vendor support
    • Colleague recommendation

SolarWinds Case Study

North Carolina State Government Case Study

Introduction

This case study of a state & local government is based on an October 2020 survey of SolarWinds customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“NPM, NCM and IPAM are our most used products.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Lack of visibility into system/server health

Use Case

The key features and functionalities of SolarWinds that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
  • Uses SolarWinds products within department / location
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To resolve configuration issues
    • To monitor system/server health
    • To support end-users and systems from a central location
  • They deploy SolarWinds to monitor 5,001-10,000 objects.

Results

The surveyed organization achieved the following results with SolarWinds:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve configuration management
    • Improve system and application monitoring and troubleshooting
    • Provide better service levels to the organization
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • IP Address Manager
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Multi-vendor support
    • Integration with other SolarWinds products
    • Scalability / able to support our growth

SolarWinds Case Study

Government Integrator Case Study

Introduction

This case study of a large enterprise telecommunications services company is based on an October 2020 survey of SolarWinds customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“NPM, SAM, and IPAM are the modules that we are using.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SolarWinds:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Lack of visibility into system/server health

Use Case

The key features and functionalities of SolarWinds that the surveyed company uses:

  • Regular user in the following SolarWinds product areas:
    • Systems, applications, servers, and storage monitoring
  • Uses SolarWinds products combination / varies by product
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To monitor system/server health
    • To monitor application and database health
    • To monitor cloud or hybrid infrastructure
  • They deploy SolarWinds to monitor 1,001-5,000 objects.

Results

The surveyed company achieved the following results with SolarWinds:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve system and application monitoring and troubleshooting
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Server & Application Monitor
    • IP Address Manager
  • Purchased their SolarWinds products because of:
    • Scalability / able to support our growth

SolarWinds Case Study

Florida County Government Case Study

Introduction

This case study of a state & local government is based on an October 2020 survey of SolarWinds customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system/server health

Use Case

The key features and functionalities of SolarWinds that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
  • Uses SolarWinds products within department / location
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To monitor system/server health
  • They deploy SolarWinds to monitor 1,001-5,000 objects.

Results

The surveyed organization achieved the following results with SolarWinds:

  • Results they were able to produce using SolarWinds products:
    • Improve system and application monitoring and troubleshooting
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Server & Application Monitor
    • Engineer’s Toolset
  • Purchased their SolarWinds products because of:
    • Integration with other SolarWinds products
    • Colleague recommendation

SolarWinds Case Study

California Local Government Case Study

Introduction

This case study of a state & local government is based on an October 2020 survey of SolarWinds customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“NPM, NCM, and NTA are my favorite because they help me with my day to day tasks.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system/server health

Use Case

The key features and functionalities of SolarWinds that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
  • Uses SolarWinds products across multiple departments / locations, but not whole organization
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
    • To monitor system/server health
    • To monitor application and database health
    • To plan for network and datacenter modernizations
  • They deploy SolarWinds to monitor 501-1,000 objects.

Results

The surveyed organization achieved the following results with SolarWinds:

  • Results they were able to produce using SolarWinds products:
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Improve log tracking and management
    • Provide planners with performance and capacity data to support modernization efforts
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • NetFlow Traffic Analyzer
  • Purchased their SolarWinds products because of:
    • Multi-vendor support

SolarWinds Case Study

Higher Education Case Study

Introduction

This case study of a educational institution is based on an October 2020 survey of SolarWinds customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“SolarWinds products make our job easier. "

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages

Use Case

The key features and functionalities of SolarWinds that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
    • Security and compliance
  • Uses SolarWinds products across whole organization
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor system/server health
  • They deploy SolarWinds to monitor 1,001-5,000 objects.

Results

The surveyed organization achieved the following results with SolarWinds:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Improve system and application monitoring and troubleshooting
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • User Device Tracker
    • IP Address Manager
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Scalability / Able to support our growth

SolarWinds Case Study

Michigan Local Government Case Study

Introduction

This case study of a state & local government is based on an October 2020 survey of SolarWinds customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • The difficulty of determining whether a security incident occurred and what happened during the breach

Use Case

The key features and functionalities of SolarWinds that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Security and compliance
  • Uses SolarWinds products within department / location
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor system/server health
    • To support end-users and systems from a central location
    • To plan for network and datacenter modernizations
  • They deploy SolarWinds to monitor 1,001-5,000 objects.

Results

The surveyed organization achieved the following results with SolarWinds:

  • Results they were able to produce using SolarWinds products:
    • Improve system and application monitoring and troubleshooting
    • Provide better service levels to the organization
    • Improve log tracking and management
    • Provide planners with performance and capacity data to support modernization efforts

SolarWinds Case Study

Higher Education Case Study

Introduction

This case study of a educational institution is based on an October 2020 survey of SolarWinds customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“SolarWinds database performance analysis is critical for us.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system/server health
    • Lack of visibility into application or database performance
    • The difficulty of monitoring cloud or hybrid infrastructure
    • The difficulty of determining whether a security incident occurred and what happened during the breach
    • Inadequate automation of compliance reporting
    • The difficulty of providing end-user and systems support from a central location
    • Difficulty assessing and remediating our vulnerabilities
    • Difficulty planning for network and datacenter modernizations

Use Case

The key features and functionalities of SolarWinds that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Database Management and Performance
  • Uses SolarWinds products across whole organization
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
    • To monitor system/server health
    • To monitor application and database health
    • To monitor cloud or hybrid infrastructure
    • To troubleshoot across the application stack/infrastructure
    • To monitor security incidents and vulnerabilities and improve compliance
    • To support end-users and systems from a central location
    • To plan for network and datacenter modernizations

Results

The surveyed organization achieved the following results with SolarWinds:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Improve system and application monitoring and troubleshooting
    • Provide better service levels to the organization
    • Improve log tracking and management
    • Improve NIST FISMA / RMF / DISA STIGS compliance
    • Provide planners with performance and capacity data to support modernization efforts
  • Favorite SolarWinds products:
    • Database Performance Analyzer
  • Realized a return on investment payback period of 0 to 3 months with SolarWinds products
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Cost effectiveness
    • Multi-vendor support
    • Best value
    • Scalability / Able to support our growth

SolarWinds Case Study

National Oceanic and Atmospheric Administration Case Study

Introduction

This case study of National Oceanic & Atmospheric Administration is based on an October 2020 survey of SolarWinds customers by TechValidate, a 3rd-party research service.

“Our favorite product is NetFlow Traffic Analyzer because of the network NetFlow data.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Difficulty assessing and remediating our vulnerabilities

Use Case

The key features and functionalities of SolarWinds that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
    • Security and compliance
  • Uses SolarWinds products across multiple departments / locations, but not whole organization
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor system/server health
    • To troubleshoot across the application stack/infrastructure
  • They deploy SolarWinds to monitor 200-500 objects.

Results

The surveyed organization achieved the following results with SolarWinds:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve system and application monitoring and troubleshooting
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • NetFlow Traffic Analyzer
    • IP Address Manager
    • Network Topology Mapper
  • Realized a return on investment payback period of 7 to 9 months with SolarWinds products
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Experience with other SolarWinds products

SolarWinds Case Study

Health and Human Services Case Study

Introduction

This case study of a federal government is based on an October 2020 survey of SolarWinds customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Lack of visibility into system/server health
    • Lack of visibility into application or database performance
    • The difficulty of monitoring cloud or hybrid infrastructure
    • The difficulty of providing end-user and systems support from a central location

Use Case

The key features and functionalities of SolarWinds that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
    • Database Management and Performance
  • Uses SolarWinds products across whole organization
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
    • To monitor system/server health
    • To monitor application and database health
    • To troubleshoot across the application stack/infrastructure
    • To support end-users and systems from a central location
  • They deploy SolarWinds to monitor 10,001 – 40,000 objects.

Results

The surveyed organization achieved the following results with SolarWinds:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Improve system and application monitoring and troubleshooting
    • Provide better service levels to the organization
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • Server & Application Monitor
    • NetFlow Traffic Analyzer
    • Storage Resource Monitor
    • VoIP & Network Quality Manager
    • Security Event Manager (formerly Log & Event Manager)
    • Engineer’s Toolset
    • Network Topology Mapper
    • Kiwi Syslog Server
    • Server Configuration Monitor
  • Realized a return on investment payback period of 7 to 9 months with SolarWinds products
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Cost effectiveness
    • Integration with other SolarWinds products
    • Scalability / Able to support our growth

SolarWinds Case Study

US Army Case Study

Introduction

This case study of a federal government is based on an October 2020 survey of SolarWinds customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Network Performance Monitor is the product I use, along with the toolset.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds:

  • IT challenge their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues

Use Case

The key features and functionalities of SolarWinds that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
  • Uses SolarWinds products within department / location
  • Agency use case for leveraging SolarWinds products:
    • To troubleshoot network problems or outages
  • They deploy SolarWinds to monitor 200-500 objects.

Results

The surveyed organization achieved the following results with SolarWinds:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve system and application monitoring and troubleshooting
  • Favorite SolarWinds product:
    • Network Performance Monitor

SolarWinds Case Study

National Institutes of Health Case Study

Introduction

This case study of a federal government is based on an October 2020 survey of SolarWinds customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“SolarWinds is an essential part of our infrastructure.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Lack of visibility into system/server health

Use Case

The key features and functionalities of SolarWinds that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
  • Uses SolarWinds products within department / location
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor system/server health
    • To monitor application and database health
    • To troubleshoot across the application stack/infrastructure
  • They deploy SolarWinds to monitor 5,001-10,000 objects.

Results

The surveyed organization achieved the following results with SolarWinds:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve system and application monitoring and troubleshooting
    • Provide better service levels to the organization
    • Provide planners with performance and capacity data to support modernization efforts
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Server & Application Monitor
    • Virtualization Manager
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Cost effectiveness
    • Multi-vendor support
    • Scalability / able to support our growth

SolarWinds Case Study

Small Business Healthcare Company Improves Collaboration and Saves More than 40 Hours Per Week Responding to Security Incidents

Introduction

This case study of a small business healthcare company is based on an October 2020 survey of SolarWinds customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Its given visibility across IT specialties to increase collaboration. "

“The products are very easy to use.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SolarWinds:

  • Rates their skill level in identifying risk, protecting data and assets, reporting on compliance, and responding to security incidents a 4, prior to using SolarWinds security products.

Use Case

The key features and functionalities of SolarWinds that the surveyed company uses:

  • The SolarWinds® security products their organization currently uses:
    • Server Configuration Monitor
    • Network Configuration Manager

Results

The surveyed company achieved the following results with SolarWinds:

  • Rates their skill level in identifying risk, protecting data and assets, reporting on compliance, and responding to security incidents a 4, after utilizing SolarWinds security products.
  • Saves > 40 hours per week protecting data and assets and responding to security incidents with SolarWinds.
  • Saves 11 – 20 hours per week reporting on compliance with security policies, including reports for specific regulations (HIPAA, PCI, etc.) with SolarWinds.
  • Reduced security incidences by 1 – 10% annually following the deployment of SolarWinds.
  • Reduced mean time to resolution by 11 – 20% annually following their deployment of SolarWinds.
  • Implemented SolarWinds within 1 – 2 weeks.

SolarWinds Case Study

Medium Enterprise Healthcare Company Saves Time and Reduces Mean Time to Resolution with SolarWinds

Introduction

This case study of a medium enterprise healthcare company is based on an October 2020 survey of SolarWinds customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“As a part of the overall security we have established, the Orion Platform has provided compliance, reporting, and reduction in time spent chasing incidents”

“Intuitive and functional. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SolarWinds:

  • Rates their skill level in identifying risk, protecting data and assets, reporting on compliance, and responding to security incidents a 5 – security expert, prior to using SolarWinds security products.

Use Case

The key features and functionalities of SolarWinds that the surveyed company uses:

  • The SolarWinds® security products their organization currently uses:
    • Server Configuration Monitor
    • Network Configuration Manager

Results

The surveyed company achieved the following results with SolarWinds:

  • Rates their skill level in identifying risk, protecting data and assets, reporting on compliance, and responding to security incidents a 5 – security expert, after utilizing SolarWinds security products.
  • Saves 11 – 20 hours per week protecting data and assets and responding to security incidents with SolarWinds.
  • Saves 6 – 10 hours per week reporting on compliance with security policies, including reports for specific regulations (HIPAA, PCI, etc.) with SolarWinds.
  • Reduced mean time to resolution by 11 – 20% annually following their deployment of SolarWinds.
  • Implemented SolarWinds within 5 – 8 weeks.

SolarWinds Case Study

Medium Enterprise Consumer Services Company Saves 11+ Hours Per Week on Security & Compliance Tasks with Patch Manager

Introduction

This case study of a medium enterprise consumer services company is based on an October 2020 survey of SolarWinds customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Having visibility of what’s going on definitely reduces uncertainty.”

“It has a learning curve, but like anything in IT I guess.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SolarWinds:

  • Rates their skill level in identifying risk, protecting data and assets, reporting on compliance, and responding to security incidents a 2, prior to using SolarWinds security products.

Use Case

The key features and functionalities of SolarWinds that the surveyed company uses:

  • The SolarWinds® security products their organization currently uses:
    • Patch Manager

Results

The surveyed company achieved the following results with SolarWinds:

  • Rates their skill level in identifying risk, protecting data and assets, reporting on compliance, and responding to security incidents a 4, after utilizing SolarWinds security products.
  • Saves 11 – 20 hours per week protecting data and assets and responding to security incidents with SolarWinds.
  • Saves 6 – 10 hours per week reporting on compliance with security policies, including reports for specific regulations (HIPAA, PCI, etc.) with SolarWinds.
  • Reduced security incidences by 11 – 20% annually following the deployment of SolarWinds.
  • Reduced mean time to resolution by 11 – 20% annually following their deployment of SolarWinds.
  • Implemented SolarWinds within more than 4 months.

SolarWinds Case Study

American Savings Bank, Fsb Saves 12 or More Hours Per Week on Security & Compliance Tasks

Introduction

This case study of American Savings Bank, FSB is based on an October 2020 survey of SolarWinds customers by TechValidate, a 3rd-party research service.

“One console for lots of answers! Clean reporting!”

“For the most part, pretty easy, learning all the power takes a bit longer.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SolarWinds:

  • Rates their skill level in identifying risk, protecting data and assets, reporting on compliance, and responding to security incidents a 4, prior to using SolarWinds security products.

Use Case

The key features and functionalities of SolarWinds that the surveyed company uses:

  • The SolarWinds® security products their organization currently uses:
    • Access Rights Manager™
    • Network Configuration Manager

Results

The surveyed company achieved the following results with SolarWinds:

  • Rates their skill level in identifying risk, protecting data and assets, reporting on compliance, and responding to security incidents a 4, after utilizing SolarWinds security products.
  • Saves 6 – 10 hours per week protecting data and assets and responding to security incidents with SolarWinds.
  • Saves 6 – 10 hours per week reporting on compliance with security policies, including reports for specific regulations (HIPAA, PCI, etc.) with SolarWinds.
  • Reduced security incidences by 0% following the deployment of SolarWinds.
  • Reduced mean time to resolution by 0% following their deployment of SolarWinds.
  • Implemented SolarWinds within 3 – 4 weeks.

SolarWinds Case Study

Medium Enterprise Banking Company Implements SolarWinds Products in Less than a Week

Introduction

This case study of a medium enterprise banking company is based on an October 2020 survey of SolarWinds customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Yes. Patching is thousands of times more reliable than the previous product we used. When it encounters errors with a particular PC, we are aware of that much sooner. Third party patching and software deployment have also been a great benefit. "

“Extremely easy. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SolarWinds:

  • Rates their skill level in identifying risk, protecting data and assets, reporting on compliance, and responding to security incidents a 2, prior to using SolarWinds security products.

Use Case

The key features and functionalities of SolarWinds that the surveyed company uses:

  • The SolarWinds® security products their organization currently uses:
    • Network Configuration Manager
    • Patch Manager

Results

The surveyed company achieved the following results with SolarWinds:

  • Rates their skill level in identifying risk, protecting data and assets, reporting on compliance, and responding to security incidents a 3 – medium knowledge, after utilizing SolarWinds security products.
  • Implemented SolarWinds within less than one week.

SolarWinds Case Study

State & Local Government Customer Reduces MTTR by More Than 40% After Deploying SolarWinds Products

Introduction

This case study of a state & local government is based on an October 2020 survey of SolarWinds customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“quick resolution time according to reports.”

“moderate”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds:

  • Rates their skill level in identifying risk, protecting data and assets, reporting on compliance, and responding to security incidents a 3 – medium knowledge, prior to using SolarWinds security products.

Use Case

The key features and functionalities of SolarWinds that the surveyed organization uses:

  • The SolarWinds® security products their organization currently uses:
    • Server Configuration Monitor
    • Patch Manager

Results

The surveyed organization achieved the following results with SolarWinds:

  • Rates their skill level in identifying risk, protecting data and assets, reporting on compliance, and responding to security incidents a 3 – medium knowledge, after utilizing SolarWinds security products.
  • Saves 6 – 10 hours per week protecting data and assets and responding to security incidents with SolarWinds.
  • Saves 6 – 10 hours per week reporting on compliance with security policies, including reports for specific regulations (HIPAA, PCI, etc.) with SolarWinds.
  • Reduced security incidences by 11 – 20% annually following the deployment of SolarWinds.
  • Reduced mean time to resolution by more than 40% annually following their deployment of SolarWinds.
  • Implemented SolarWinds within 1 – 2 weeks.

SolarWinds Case Study

Large Enterprise Professional Services Company Reduces Security Incidents and Saves 20+ Hours Per Week

Introduction

This case study of a large enterprise professional services company is based on an October 2020 survey of SolarWinds customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We have resolved issues faster and managed to track and compile information.”

“Very easy, especially compared to some of the more complex tools.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SolarWinds:

  • Rates their skill level in identifying risk, protecting data and assets, reporting on compliance, and responding to security incidents a 4, prior to using SolarWinds security products.

Use Case

The key features and functionalities of SolarWinds that the surveyed company uses:

  • The SolarWinds® security products their organization currently uses:
    • Server Configuration Monitor
    • Network Configuration Manager

Results

The surveyed company achieved the following results with SolarWinds:

  • Rates their skill level in identifying risk, protecting data and assets, reporting on compliance, and responding to security incidents a 5 – security expert, after utilizing SolarWinds security products.
  • Saves 11 – 20 hours per week protecting data and assets and responding to security incidents with SolarWinds.
  • Saves 21 – 30 hours per week reporting on compliance with security policies, including reports for specific regulations (HIPAA, PCI, etc.) with SolarWinds.
  • Reduced security incidences by 11 – 20% annually following the deployment of SolarWinds.
  • Reduced mean time to resolution by 11 – 20% annually following their deployment of SolarWinds.
  • Implemented SolarWinds within 1 – 2 weeks.

SolarWinds Case Study

Small Business Healthcare Company Finds SolarWinds Security Products Easy to Use

Introduction

This case study of a small business healthcare company is based on an October 2020 survey of SolarWinds customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Increased visibility for our network security managment”

“Easy”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SolarWinds:

  • Rates their skill level in identifying risk, protecting data and assets, reporting on compliance, and responding to security incidents a 3 – medium knowledge, prior to using SolarWinds security products.

Use Case

The key features and functionalities of SolarWinds that the surveyed company uses:

  • The SolarWinds® security products their organization currently uses:
    • Access Rights Manager™
    • Patch Manager

Results

The surveyed company achieved the following results with SolarWinds:

  • Rates their skill level in identifying risk, protecting data and assets, reporting on compliance, and responding to security incidents a 4, after utilizing SolarWinds security products.
  • Saves 1 – 5 hours per week protecting data and assets and responding to security incidents with SolarWinds.
  • Saves 1 – 5 hours per week reporting on compliance with security policies, including reports for specific regulations (HIPAA, PCI, etc.) with SolarWinds.
  • Implemented SolarWinds within 1 – 2 weeks.

SolarWinds Case Study

Medium Enterprise Energy & Utilities Company Implements SolarWinds within 1-2 Weeks

Introduction

This case study of a medium enterprise energy & utilities company is based on an October 2020 survey of SolarWinds customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Better configuration and Change Management”

“almost idiot proof”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SolarWinds:

  • Rates their skill level in identifying risk, protecting data and assets, reporting on compliance, and responding to security incidents a 4, prior to using SolarWinds security products.

Use Case

The key features and functionalities of SolarWinds that the surveyed company uses:

  • The SolarWinds® security products their organization currently uses:
    • Server Configuration Monitor
    • Network Configuration Manager

Results

The surveyed company achieved the following results with SolarWinds:

  • Rates their skill level in identifying risk, protecting data and assets, reporting on compliance, and responding to security incidents a 4, after utilizing SolarWinds security products.
  • Reduced security incidences by 1 – 10% annually following the deployment of SolarWinds.
  • Reduced mean time to resolution by 1 – 10% annually following their deployment of SolarWinds.
  • Implemented SolarWinds within 1 – 2 weeks.

SolarWinds Case Study

Canadian Government Case Study

Introduction

This case study of a national government agency is based on a September 2020 survey of SolarWinds customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Our favorite SolarWinds product is Network Configuration Manager.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system/server health

Use Case

The key features and functionalities of SolarWinds that the surveyed organization uses:

  • Regular user in the following SolarWinds product area:
    • Network management
  • Uses SolarWinds products across whole organization
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor system/server health

Results

The surveyed organization achieved the following results with SolarWinds:

  • Results they were able to produce using SolarWinds products:
    • Improve configuration management
    • Improve system and application monitoring and troubleshooting
  • Favorite SolarWinds products:
    • Network Configuration Manager
    • Engineer’s Toolset



More Research on SolarWinds