TechValidate Research on SolarWinds

Case Study: General Services Administration

“SAM allowed me to make our Citrix environment rock solid by managing the services. NPM monitors my Dell Hardware. IPAM is how I keep track of IP addresses and what is in use.”


  • Faced the following IT challenges prior to implementing SolarWinds’ products:
    • Didn’t have the tools to troubleshoot network problems or outages
    • Lacked visibility into system / server health

Use Case

  • Regularly uses the following SolarWinds products:
    • Network Management
    • Systems Management
    • Remote Support and IT Troubleshooting Tools
  • Uses SolarWinds’ products across multiple departments / locations, but not whole agency
  • Leverages SolarWinds’ products in order to:
    • To monitor network performance
    • To monitor system / server, application or database health


  • Realized the following benefits by using SolarWinds’ products:
    • Correlated network, server, and application issues to resolve performance problems
    • Provided better service levels to the agency
    • Increased productivity of IT staff
  • Rated their satisfaction with SolarWinds’ products as 9 out of 10.
  • Agrees the following are their favorite SolarWinds’ products:
    • Network Performance Monitor
    • Server & Application Monitor
    • IP Address Manager
  • Realized a return on investment payback period of 10-12 months with SolarWinds’ products.
  • Purchased their SolarWinds’ products because of:
    • Cost effectiveness
    • Experience with other SolarWinds’ products
    • Best value

About This Data

This data was sourced directly from verified users of SolarWinds by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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