Challenges
- Faced the following IT challenges prior to implementing SolarWinds’ products:
- Had difficulty providing end-user and systems support from a central location
Use Case
- Regularly uses the following SolarWinds products:
- Remote Support and IT Troubleshooting Tools
- Uses SolarWinds’ products within department / location
- Leverages SolarWinds’ products in order to:
- To support end-users and systems from a central location
Results
- Realized the following benefits by using SolarWinds’ products:
- Provided better service levels to the agency
- Increased productivity of IT staff
- Rated their satisfaction with SolarWinds’ products as 9 out of 10.
- Agrees the following are their favorite SolarWinds’ products:
- DameWare Remote Support
- Purchased their SolarWinds’ products because of:
- Ease of use
- Cost effectiveness
- Best value
