TechValidate Research on SolarWinds

Case Study: US Army

“SolarWinds’ Kiwi Syslog Server is an amazing tool for very low-intrusion log collection with alerts. We use it on a “console station” in our NOC which is connected to a large TV. During the course of the day there is generally a technician nearby."


  • Faced the following IT challenges prior to implementing SolarWinds’ products:
    • Lacked visibility into the problems leading to network performance issues
    • Didn’t have the tools to troubleshoot network problems or outages
    • Lacked visibility into system / server health
    • Had difficulty determining whether a security incident occurred and what happened during the breach
    • Had inadequate automation of compliance reporting
    • Had difficulty providing end-user and systems support from a central location

Use Case

  • Regularly uses the following SolarWinds product:
    • Network Management
  • Uses SolarWinds’ products within department / location.
  • Leverages SolarWinds’ products in order to:
    • Monitor network performance
    • Troubleshoot network problems or outages
    • Resolve configuration issues
    • Monitor system / server, application or database health


  • Realized the following benefits by using SolarWinds’ products:
    • Correlated network, server, and application issues to resolve performance problems
    • Improved resolution rates for networking issues
    • Improved configuration management
    • Improved log tracking and management
    • Deployed network changes faster with less risk
    • Increased productivity of IT staff
  • Rated their satisfaction with SolarWinds’ products as 8 out of 10.
  • Agrees the following are their favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • Kiwi Syslog Server
  • Realized a return on investment payback period of 4-6 months with SolarWinds’ products.
  • Purchased their SolarWinds products because of:
    • Cost effectiveness
    • Scalability / ability to support our growth
    • Approved software list

About This Data

This data was sourced directly from verified users of SolarWinds by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

More Research on SolarWinds