Challenges
- Faced the following IT challenges prior to implementing SolarWinds’ products:
- Lacked visibility into the problems leading to network performance issues
- Didn’t have the tools to troubleshoot network problems or outages
- Lacked visibility into system / server health
- Had difficulty determining whether a security incident occurred and what happened during the breach
- Had inadequate automation of compliance reporting
- Had difficulty providing end-user and systems support from a central location
Use Case
- Regularly uses the following SolarWinds product:
- Network Management
- Uses SolarWinds’ products within department / location.
- Leverages SolarWinds’ products in order to:
- Monitor network performance
- Troubleshoot network problems or outages
- Resolve configuration issues
- Monitor system / server, application or database health
Results
- Realized the following benefits by using SolarWinds’ products:
- Correlated network, server, and application issues to resolve performance problems
- Improved resolution rates for networking issues
- Improved configuration management
- Improved log tracking and management
- Deployed network changes faster with less risk
- Increased productivity of IT staff
- Rated their satisfaction with SolarWinds’ products as 8 out of 10.
- Agrees the following are their favorite SolarWinds products:
- Network Performance Monitor
- Network Configuration Manager
- Kiwi Syslog Server
- Realized a return on investment payback period of 4-6 months with SolarWinds’ products.
- Purchased their SolarWinds products because of:
- Cost effectiveness
- Scalability / ability to support our growth
- Approved software list
