SolarWinds City of Sparks Nevada Case Study

SolarWinds Government Case Study

City of Sparks Nevada Case Study

This case study of City of Sparks is based on a March 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

“Web Help Desk is my favorite.”

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

IT challenges their agency faced prior to implementing SolarWinds products:
- The difficulty of providing end-user and systems support from a central location

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

Regular user in the following SolarWind product areas:
- Remote support and technical support
- Performance and management of databases
Uses SolarWinds products throughout the company
Agency use cases for leveraging SolarWinds products:
- Centralized support for end users and systems

The surveyed organization achieved the following results with SolarWinds Government:

Results they were able to produce using SolarWinds products:
- Provide better service levels to the organization
- Improve log tracking and management
- Improve log tracking and management
Favorite SolarWinds products:
- Web Help Desk
Realized a return on investment payback period of 0 to 3 months with SolarWinds products
Purchased their SolarWinds products because of:
- Ease of use
- Scalability / Able to support our growth