SolarWinds Department of Homeland Security Case Study

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SolarWinds Government Case Study

Department of Homeland Security Case Study

Introduction

This case study of a federal government is based on a July 2018 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

IT challenges their agency faced prior to implementing SolarWinds products:
- Lack of visibility into the problems leading to network performance or capacity issues
- Email alerts to system access problems

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

Regular user in the following SolarWinds product areas:
- Network Management
Uses SolarWinds products across multiple departments / locations, but not whole agency
Agency use cases for leveraging SolarWinds products:
- To monitor network performance
- To troubleshoot network problems or outages
- To troubleshoot across the application stack/infrastructure

Results

The surveyed organization achieved the following results with SolarWinds Government:

Results they were able to produce using SolarWinds products:
- Correlate network, server, and application issues to resolve performance problems
- Improve resolution rates for networking performance and capacity issues
Favorite SolarWinds products:
- Network Performance Monitor
- Network Configuration Manager
- Serv-U Managed File Transfer Server
Purchased their SolarWinds products because of:
- Ease of use
- Cost effectiveness

TechValidate Research on SolarWinds

Department of Homeland Security Case Study

Introduction

Challenges

Use Case

Results

Organization Profile

About SolarWinds Government

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