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SolarWinds Government Case Study

US Army Research Laboratory Case Study

Introduction

This case study of US Army Research Laboratory is based on a September 2017 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

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In the environment we work in, SolarWinds is critical in my job as a Risk Management Framework manager.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system / server health
    • Lack of visibility into application or database performance
    • The difficulty of determining whether a security incident occurred and what happened during the breach
    • Inadequate automation of compliance reporting
    • The difficulty of providing end-user and systems support from a central location

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Systems, Application, Server, and Storage Monitoring
    • Security and Compliance
  • Uses SolarWinds products within department / location
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
    • To monitor system / server health
    • To monitor application and database health
    • To monitor security incidents and vulnerabilities and improve compliance

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Improve system and application monitoring and troubleshooting
    • Provide better service levels to the agency
    • Improve log tracking and management
    • Improve log tracking and management
    • Improve NIST FISMA / RMF / DISA STIGS compliance
  • Favorite SolarWinds products:
    • Log & Event Manager
    • Kiwi Syslog Server
  • Realized a return on investment payback period of 7-9 months with SolarWinds products
  • Purchased their SolarWinds products because of:
    • Cost effectiveness
    • Best value
    • Scalability / ability to support our growth
    • Colleague recommendation

Organization Profile

Organization:
US Army Research Laboratory

Organization Size:
Federal

Industry:
Government

About SolarWinds Government

SolarWinds delivers powerful, affordable, and easy-to-use IT solutions to US Federal and other Government agencies to monitor and manage networks and systems, streamline support operations, and ensure security and compliance.

Learn More:

SolarWinds

SolarWinds Government

Source: Joann Mendoza, Risk Manager, US Army Research Laboratory
Validated
  Published: Oct. 4, 2017   TVID: D11-407-586




About This Data

This data was sourced directly from verified users of SolarWinds by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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