TechValidate Research on SolarWinds

SolarWinds Government Case Study

Kosovo Police


This case study of Kosovo Police is based on a September 2017 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.


The business challenges that led the profiled organisation to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues

Use Case

The key features and functionalities of SolarWinds Government that the surveyed company uses:

  • Regular user in the following SolarWinds product areas:
    • Network Management
    • Remote Support and IT Help Desk
    • Database Management and Performance
  • Uses SolarWinds products across whole agency.
  • Agency use cases for leveraging SolarWinds products:
    • To resolve configuration issues
    • To monitor system / server health
    • To monitor application and database health
    • To monitor security incidents and vulnerabilities and improve compliance
  • Favourite SolarWinds products are:
    • Network Performance Monitor
    • IP Address Manager
    • Log & Event Manager
    • Web Help Desk
    • Engineer’s Toolset


The surveyed company achieved the following results with SolarWinds Government:

  • Saw the following results after using SolarWinds products:
    • Can correlate network, server, and application issues to resolve performance problems
    • Improved system and application monitoring and troubleshooting
    • Can provide better service levels to the agency
    • Improved log tracking and management
    • Increased productivity of IT staff
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Multi-vendor support
    • Experience with other SolarWinds products

About This Data

This data was sourced directly from verified users of SolarWinds by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

More Research on SolarWinds