SolarWinds Kosovo Police

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SolarWinds Government Case Study

Kosovo Police

Introduction

This case study of Kosovo Police is based on a September 2017 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled organisation to evaluate and ultimately select SolarWinds Government:

IT challenges their agency faced prior to implementing SolarWinds products:
- Lack of visibility into the problems leading to network performance or capacity issues

Use Case

The key features and functionalities of SolarWinds Government that the surveyed company uses:

Regular user in the following SolarWinds product areas:
- Network Management
- Remote Support and IT Help Desk
- Database Management and Performance
Uses SolarWinds products across whole agency.
Agency use cases for leveraging SolarWinds products:
- To resolve configuration issues
- To monitor system / server health
- To monitor application and database health
- To monitor security incidents and vulnerabilities and improve compliance
Favourite SolarWinds products are:
- Network Performance Monitor
- IP Address Manager
- Log & Event Manager
- Web Help Desk
- Engineer’s Toolset

Results

The surveyed company achieved the following results with SolarWinds Government:

Saw the following results after using SolarWinds products:
- Can correlate network, server, and application issues to resolve performance problems
- Improved system and application monitoring and troubleshooting
- Can provide better service levels to the agency
- Improved log tracking and management
- Increased productivity of IT staff
Purchased their SolarWinds products because of:
- Ease of use
- Multi-vendor support
- Experience with other SolarWinds products

TechValidate Research on SolarWinds

Kosovo Police

Introduction

Challenges

Use Case

Results

Company Profile

About SolarWinds Government

About This Data