Challenges
- Faced the following IT challenges prior to implementing SolarWinds’ products:
- Lacked visibility into the problems leading to network performance issues
- Didn’t have the tools to troubleshoot network problems or outages
- Lacked visibility into system/server health
Use Case
- Regularly uses the following SolarWinds products:
- Network Management
- Systems Management
- Remote Support and IT Troubleshooting Tools
- Uses SolarWinds’ products within department/location
- Leverages SolarWinds’ products in order to:
- To monitor network performance
- To troubleshoot network problems or outages
- To resolve configuration issues
- To monitor system/server, application or database health
Results
- Realized the following benefits by using SolarWinds’ products:
- Correlated network, server, and application issues to resolve performance problems
- Improved configuration management
- Improved log tracking and management
- Increased productivity of IT staff
- Rated their satisfaction with SolarWinds’ products as 9 out of 10.
- Agrees the following are their favorite SolarWinds’ products:
- Network Performance Monitor
- Server & Application Monitor
- Realized a return on investment payback period of 0-3 months with SolarWinds’ products.
- Purchased their SolarWinds’ products because of:
- Ease of use
- Cost effectiveness
- Experience with other SolarWinds’ products
- Integration with other SolarWinds’ products
