TechValidate Research on SolarWinds

Case Study: US Department of the Interior

“SolarWinds helps us provide solutions to issues we would otherwise not be able to support.”


  • Faced the following IT challenges prior to implementing SolarWinds’ products:
    • Didn’t have the tools to troubleshoot network problems or outages
    • Had inadequate automation of compliance reporting
    • Had difficulty providing end-user and systems support from a central location

Use Case

  • Regularly uses the following SolarWinds products:
    • Systems Management
    • Remote Support and IT Troubleshooting Tools
  • Uses SolarWinds’ products within department / location.
  • Leverages SolarWinds’ products in order to:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To support end-users and systems from a central location


  • Realized the following benefits by using SolarWinds’ products:
    • Improved security and reduced threat vulnerability
    • Increased productivity of IT staff
  • Rated their satisfaction with SolarWinds’ products as 10 (most satisfied) out of 10.
  • Agrees the following are their favorite SolarWinds’ products:
    • Patch Manager
    • DameWare Remote Support
  • Realized a return on investment payback period of 4-6 months with SolarWinds’ products.
  • Purchased their SolarWinds’ products because of:
    • Cost effectiveness
    • Experience with other SolarWinds’ products
    • Scalability / ability to support our growth

About This Data

This data was sourced directly from verified users of SolarWinds by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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