Challenges
- Faced the following IT challenges prior to implementing SolarWinds’ products:
- Didn’t have the tools to troubleshoot network problems or outages
- Had inadequate automation of compliance reporting
- Had difficulty providing end-user and systems support from a central location
Use Case
- Regularly uses the following SolarWinds products:
- Systems Management
- Remote Support and IT Troubleshooting Tools
- Uses SolarWinds’ products within department / location.
- Leverages SolarWinds’ products in order to:
- To monitor network performance
- To troubleshoot network problems or outages
- To support end-users and systems from a central location
Results
- Realized the following benefits by using SolarWinds’ products:
- Improved security and reduced threat vulnerability
- Increased productivity of IT staff
- Rated their satisfaction with SolarWinds’ products as 10 (most satisfied) out of 10.
- Agrees the following are their favorite SolarWinds’ products:
- Patch Manager
- DameWare Remote Support
- Realized a return on investment payback period of 4-6 months with SolarWinds’ products.
- Purchased their SolarWinds’ products because of:
- Cost effectiveness
- Experience with other SolarWinds’ products
- Scalability / ability to support our growth
