TechValidate Research on SolarWinds


SolarWinds Government Case Study

Informatics Merseyside UK NHS Case Study

Introduction

This case study of Informatics Merseyside is based on a September 2017 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds’ products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system/server health
    • Lack of visibility into application or database performance
    • Inadequate automation of compliance reporting
    • The difficulty of providing end-user and systems support from a central location

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWind product areas:
    • Network Management
    • Systems, Application, Server, and Storage Monitoring
    • Security and Compliance
  • Uses SolarWinds’ products within department / location
  • Agency use cases for leveraging SolarWinds’ products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
    • To monitor system/server health
    • To monitor security incidents and vulnerabilities and improve compliance
    • To support end-users and systems from a central location
  • Favorite SolarWinds products are:
    • Network Performance Monitor
    • Network Configuration Manager
    • NetFlow Traffic Analyzer
    • VoIP & Network Quality Manager
    • IP Address Manager
    • Kiwi Syslog Server

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Saw the following results after using SolarWinds products:
    • Can correlate network, server, and application issues to resolve performance problems
    • Improved resolution rates for networking performance and capacity issues
    • Improved configuration management
    • Improved system and application monitoring and troubleshooting
    • Can provide better service levels to the agency
    • Improved log tracking and management
    • Increased productivity of IT staff
    • Improved regulatory compliance
  • Purchased their SolarWinds’ products because of:
    • Ease of use
    • Cost effectiveness
    • Multi-vendor support
    • Integration with other SolarWinds’ products
    • Best value
    • Scalability / ability to support our growth




About This Data

This data was sourced directly from verified users of SolarWinds by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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