SolarWinds US Air Force Case Study

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SolarWinds Government Case Study

US Air Force Case Study

Introduction

This case study of US Department of the Air Force is based on a July 2018 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

IT challenges their agency faced prior to implementing SolarWinds products:
- Lack of visibility into the problems leading to network performance or capacity issues
- Not having the tools to troubleshoot network problems or outages
- Lack of visibility into system/server health
- The difficulty of determining whether a security incident occurred and what happened during the breach
- Inadequate automation of compliance reporting
- The difficulty of providing end-user and systems support from a central location

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

Regular user in the following SolarWinds product areas:
- Network Management
- Security and Compliance
- Remote Support and IT Help Desk
Uses SolarWinds products within department / location
Agency use cases for leveraging SolarWinds products:
- To monitor network performance
- To troubleshoot network problems or outages
- To resolve configuration issues
- To monitor system/server health
- To monitor security incidents and vulnerabilities and improve compliance

Results

The surveyed organization achieved the following results with SolarWinds Government:

Results they were able to produce using SolarWinds products:
- Improve resolution rates for networking performance and capacity issues
- Improve configuration management
- Provide better service levels to the agency
- Improve log tracking and management
- Improve log tracking and management
- Improve NIST FISMA / RMF / DISA STIGS compliance
Favorite SolarWinds products:
- Network Performance Monitor
- NetFlow Traffic Analyzer
- Virtualization Manager
- VoIP & Network Quality Manager
- IP Address Manager
- Log & Event Manager
- Web Help Desk
- Network Topology Mapper
Purchased their SolarWinds products because of:
- Ease of use
- Cost effectiveness
- Multi-vendor support
- Experience with other SolarWinds products
- Integration with other SolarWinds products
- Best value
- Scalability / ability to support our growth
- Colleague recommendation

TechValidate Research on SolarWinds

US Air Force Case Study

Introduction

Challenges

Use Case

Results

Organization Profile

About SolarWinds Government

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