TechValidate Research on SolarWinds


Case Study: US Department of Commerce

Challenges

  • Faced the following IT challenges prior to implementing SolarWinds’ products:
    • Lacked visibility into the problems leading to network performance issues
    • Lacked visibility into system / server health

Use Case

  • Regularly uses the following SolarWinds products:
    • Network Management
    • Systems Management
    • Database Management and Performance
  • Uses SolarWinds’ products across multiple departments / locations, but not whole agency
  • Leverages SolarWinds’ products in order to:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues
    • To monitor system / server, application or database health

Results

  • Realized the following benefits by using SolarWinds’ products:
    • Correlated network, server, and application issues to resolve performance problems
    • Improved resolution rates for networking issues
    • Improved configuration management
    • Improved log tracking and management
    • Provided better service levels to the agency
    • Deployed network changes faster with less risk
  • Rated their satisfaction with SolarWinds’ products as 10 (most satisfied) out of 10.
  • Agrees the following are their favorite SolarWinds’ products:
    • Network Performance Monitor
    • Network Configuration Manager
    • Server & Application Monitor
    • NetFlow Traffic Analyzer
    • Virtualization Manager
    • Engineer’s Toolset
    • Kiwi Syslog Server
  • Purchased their SolarWinds’ products because of:
    • Ease of use
    • Cost effectiveness
    • Multi-vendor support
    • Best value
    • Scalability / ability to support our growth
    • Colleague recommendation




About This Data

This data was sourced directly from verified users of SolarWinds by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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