TechValidate Research on SolarWinds


SolarWinds Government Case Study

Illinois Public Schools Case Study

Introduction

This case study of Illinois Public Schools is based on an October 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

“Dameware Remote Control allows me to resolve many issues quickly without forcing the user to wait until I can drive across town to their site.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Not having the tools to troubleshoot network problems or outages
    • The difficulty of providing end-user and systems support from a central location

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Remote Support and IT Help Desk
  • Uses SolarWinds products across whole organization
  • Agency use cases for leveraging SolarWinds products:
    • To support end-users and systems from a central location
    • To plan for network and datacenter modernizations

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Provide better service levels to the organization
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • IP Address Manager
    • Dameware Remote Support
  • Purchased their SolarWinds products because of:
    • Ease of use




About This Data

This data was sourced directly from verified users of SolarWinds by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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