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SolarWinds Government Case Study

US Army Information & Security Command / Ground Intelligence Support Activity

Introduction

This case study of US Army Information & Security Command / Ground Intelligence Support Activity is based on a July 2018 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

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“SolarWinds enables me to give the end-user the information they need, to help them each day.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • Lack of visibility into system/server health
    • The difficulty of determining whether a security incident occurred and what happened during the breach
    • Inadequate automation of compliance reporting

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network Management
    • Systems, Application, Server, and Storage Monitoring
  • Uses SolarWinds products across multiple departments / locations, but not whole agency
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor system/server health
    • To monitor application and database health

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Improve resolution rates for networking performance and capacity issues
    • Improve system and application monitoring and troubleshooting
    • Provide better service levels to the agency
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • Server & Application Monitor
    • Web Performance Monitor
    • Patch Manager
    • NetFlow Traffic Analyzer
    • Virtualization Manager
    • Storage Resource Manager
    • VoIP & Network Quality Manager
    • IP Address Manager
    • Log & Event Manager
    • Network Topology Mapper
    • Dameware Remote Support
  • Purchased their SolarWinds products because of:
    • Multi-vendor support
    • Scalability / ability to support our growth

Organization Profile

Organization:
*US Army Information & Security Command / Ground Intelligence Support Activity *

Organization Size:
Federal

Industry:
Government

About SolarWinds Government

SolarWinds delivers powerful, affordable, and easy-to-use IT solutions to US Federal and other Government agencies to monitor and manage networks and systems, streamline support operations, and ensure security and compliance.

Learn More:

SolarWinds

SolarWinds Government

Source: Glenn Ward, IT/Systems Administrator & Sr. Cyber Security Engineer , US Army Information & Security Command / Ground Intelligence Support Activity
Validated
  Published: Oct. 26, 2018   TVID: 49E-9A6-FA8




About This Data

This data was sourced directly from verified users of SolarWinds by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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