TechValidate Research on SolarWinds

SolarWinds Government Case Study

Ireland Health Service Executive (HSE) Case Study


This case study of Health Service Executive is based on a February 2017 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

“DameWare can push out the service to any PC.”


The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenge their agency faced prior to implementing SolarWinds’ products:
    • The difficulty of providing end-user and systems support from a central location

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product area:
    • Remote Support and IT Help Desk
  • Uses SolarWinds’ products across multiple departments / locations, but not whole agency.
  • Agency use case for leveraging SolarWinds’ products:
    • To support end-users and systems from a central location
  • Favorite SolarWinds product is:
    • DameWare Remote Support


The surveyed organization achieved the following results with SolarWinds Government:

  • Saw the following result after using SolarWinds products:
    • Increased productivity of IT staff
  • Purchased their SolarWinds’ products because of:
    • Ease of use

About This Data

This data was sourced directly from verified users of SolarWinds by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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