TechValidate Research on SolarWinds


SolarWinds Government Case Study

California Local Government Case Study

Introduction

This case study of a state & local government is based on an October 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Network Topology Mapper allows insight into connectivity.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Lack of visibility into system/server health

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
  • Uses SolarWinds products across whole organization
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor system/server health
    • To monitor cloud or hybrid infrastructure

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Improve system and application monitoring and troubleshooting
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • IP Address Manager
    • Network Topology Mapper
  • Realized a return on investment payback period of 10 to 12 months with SolarWinds products
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Cost-effectiveness
    • Multi-vendor support
    • Experience with other SolarWinds products




About This Data

This data was sourced directly from verified users of SolarWinds by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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