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SolarWinds Government Case Study

Skokie Park District Illinois Case Study

Introduction

This case study of Skokie Park District is based on a March 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

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“We like Dameware Remote Support.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages
    • The difficulty of providing end-user and systems support from a central location

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Remote support and technical support
  • Uses SolarWinds products throughout the company
  • Agency use cases for leveraging SolarWinds products:
    • Network performance monitoring
    • Troubleshooting network problems or failures
    • Centralized support for end users and systems

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Provide better service levels to the organization
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • User Device Tracker
  • Purchased their SolarWinds products because of:
    • Prior use of other SolarWinds products
    • Best quality price report

Organization Profile

Organization:
Skokie Park District

Organization Size:
State & Local

Industry:
Government

About SolarWinds Government

SolarWinds delivers powerful, affordable, and easy-to-use IT solutions to US Federal and other Government agencies to monitor and manage networks and systems, streamline support operations, and ensure security and compliance.

Learn More:

SolarWinds

SolarWinds Government

Source: Ahmad Ali, IT Manager, Skokie Park District
Validated
  Published: May. 15, 2019   TVID: 12A-0D6-DA4




About This Data

This data was sourced directly from verified users of SolarWinds by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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