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TechValidate Research on Softchoice

These pages present data that TechValidate has sourced via direct research with verified customers and users of Softchoice. TechValidate stands behind the authenticity of all published data. Learn more »



259 Customers Surveyed

1,949 Data Points Collected

203 Published TechFacts

30 Published Charts

50 Published Case Studies



Featured Research Collections for Softchoice

Curated collections and slideshows of TechValidate research data on Softchoice.



Selected Research Highlights


Case Study: Business Transportation Services Company Implements UC

Introduction

This case study of a small business transportation services company is based on a May 2012 survey of Softchoice customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Addressed organizational goals including the following with Softchoice:
    • Increasing ability to address business needs

Use Case

  • Softchoice provided value in the following areas:
    • Architectural Advice & Roadmap
    • Integration and/or Implementation
    • Ongoing Support / Keystone Managed Services
  • Engaged Softchoice services for the following technologies:
    • Unified Communications

Results

  • Reallocated 30 IT personnel hours to other areas of their business by engaging with Softchoice.
  • Rated their likelihood to recommend Softchoice to a friend or business partner as a 8 out of 10.

Case Study: Medium Enterprise Insurance Company Gains Time and Saves “Real Dollars”

Introduction

This case study of a medium enterprise insurance company is based on a August 2014 survey of Softchoice customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Softchoice Services knows all the rules with Microsoft and that really reduces the uncertainty around licensing, capabilities, etc. This saves us significant time but also real dollar costs in licensing only exactly what we need and are committed to.”

Challenges

  • Addressed organizational goals including the following with Softchoice:
    • Saving and/or reducing cost
    • Saving time and/or maximizing internal resources
    • Increasing ability to address business needs
    • Achieving compliance
  • Decided to work with Softchoice because:
    • Softchoice provided ongoing support for the environment
    • Of the added value Softchoice Services provides
    • Of Softchoice’s knowledgable resources
    • Their ongoing relationship and partnership with Softchoice
    • Of Softchoice’s collaborative involvement

Use Case

  • Engaged Softchoice for:
    • Other Microsoft services
    • TechCheck
    • Unified communication
  • Softchoice provided value in the following areas:
    • Assessment and advisory services
    • Architectural advice and roadmap
    • Ongoing support/ Keystone managed services

Results

  • Reallocated 80 IT personnel hours to other areas of their business by engaging with Softchoice.
  • Rated Softchoice Services capabilities in terms of how valuable they are compared to other alternatives:
    • End-to-end Solution Capability: highly valuable
    • Expertise & Knowledge Transfer: highly valuable
    • Delivery Methodology: highly valuable
    • Personalized Service Delivery: extremely valuable
    • Resource Capability: highly valuable
  • Saw the following results with Softchoice vs. other methods (i.e. internal resources):
    • Saving significant time & cycles: very significant results
    • Decreasing project risk: extremely significant results
    • Improving overall outcome: extremely significant results
    • Increasing existing IT knowledge: significant results
    • Delivering business results: very significant results

Softchoice Services Help Drive Almost Immediate Payback

What was the approimate payback period for the overall project?

0-3 months: 57%
3-6 months: 0%
6-9 months: 14%
9-12 months: 0%
12-18 months: 0%
18-24 months: 14%
24-36 months: 0%
36 or more months: 14%

Softchoice Services Improves Customer Outcomes

A medium enterprise energy & utilities company saw extremely significant results in terms of improving overall outcome with Softchoice vs. other methods (i.e. internal resources).

Softchoice leverages deep expertise to deliver innovative strategies to clients

IT Business Strategy Creates Value

S Extremely Significant Results S Very Significant Results S Significant Results S Results S No Results

Save significant time & cycles
Decrease project risk
Improve overall outcome
Increase existing IT knowledge
Deliver business results

Professional Services Organization Rates Softchoice Highly on Expertise & Service Delivery

Softchoice always has a subject matter expert available for us and if they don’t provide that service they will find someone who does. I see them more as a partner then a VAR.

John Cuocci, IT Director, Mulvanny G2



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About Softchoice

As a leading North American provider of IT solutions and managed services, Softchoice combines the efficiency and reliability of a national IT supplier with the personal touch and technical expertise of a local solutions provider. Softchoice's holistic approach to technology includes solution design, implementation, asset management, cloud and managed services, as well as access to one of the most comprehensive and cost-effective technology distribution networks in North America.

  Softchoice Website