TechValidate Research on Smartsheet

These pages present data that TechValidate has sourced via direct research with verified customers and users of Smartsheet. TechValidate stands behind the authenticity of all published data. Learn more »

1,328 Customers Surveyed

11,264 Data Points Collected

50 Published TechFacts

18 Published Case Studies

Selected Research Highlights

Smartsheet Case Study



This case study of is based on a February 2018 survey of Smartsheet customers by TechValidate, a 3rd-party research service.

“The Dashboards feature has been invaluable. Now with the addition of the charts widgets, its for a very effective, robust dashboard for us, and allows me to visualize data in a meaningful way.”


The business challenges that led Annum to evaluate and ultimately select Smartsheet:

  • Poor collaboration across resources
  • Siloed information
  • The inability to easily collect data
  • Slow, manual processes
  • Lack of team member accountability

Use Case

The key features and functionalities of Smartsheet that Annum uses:

  • Smartsheet for JIRA
  • Smartsheet with Google Forms
  • Alerts and Actions
  • Dashboards
  • Comments
  • Sharing Rows
  • Smartsheet Mobile


Since using Smartsheet and Smartsheet integrations, Annum has experienced the ability to:

  • Make better, more informed decisions
  • Make decisions faster
  • Increase work efficiency
  • Improve visibility
  • Accelerate data gathering
  • Streamline communications

In addition, they:

  • Save 6-10 hours per week using Smartsheet.
  • Saw a return-on-investment in 1-3 months.

Smartsheet Customer Satisfaction Rating

An Engineer at a Fortune 500 electronics company would be very likely to recommend Smartsheet for this reason:

The sharing functions are very well thought out, the interface is clean and easy to use. Smartsheet is responsive to users needs and feedback, and the price is very reasonable.

Smartsheet Case Study

Fit Flop


This case study of FitFlop is based on a July 2018 survey of Smartsheet customers by TechValidate, a 3rd-party research service.

" Smartsheet has improved my team’s project management performance and visibility."

“FitFlop now hold all product data on Smartsheet. There are 3 sheets for each season. With the use of reporting, we are able to look at all seasons together for all 3 sheets. We can then split the information out by factory production, so that each team is only seeing the data relevant to them. It allows us to break up up a mass of information into manageable chunks. The cell history, highlight changes, alerts and notifications mean that everyone is kept up to date with all the information pertinent to them.”


The business challenges that led the profiled company to evaluate and ultimately select Smartsheet:

  • Agrees that the following are key criteria when evaluating a technology partner such as Smartsheet:
    • Easy deployment/low change-management requirements
    • Collaboration enablement
    • Centralizing projects into one view
    • Easy to use/self-serve reports and dashboards
  • Agrees that the following were important to its decision in selecting Smartsheet as a technology partner:
    • Ease of use/likelihood to adopt
    • Features (reports and dashboards)
    • Flexibility of tool and control
  • Experienced the following challenges before implementing Smartsheet:
    • Time wasted tracking down information, keeping entire team on same page

Use Case

The key features and functionalities of Smartsheet that the surveyed company uses:

  • Is using Smartsheet for the following:
    • Keep Processes Moving Forward


The surveyed company achieved the following results with Smartsheet:

  • Saves 6-10 hours a week since using Smartsheet.
  • Associates the following benefits with their use of Smartsheet:
    • Improved ability to track and resolve issues
    • Centralized point for collaboration

Smartsheet Customer Satisfaction Rating

Anthony Lunn, a Senior Executive at Rexel, Inc., would be likely to recommend Smartsheet for this reason:

The flexibility of Smartsheet is great. Being able to glorify your spreadsheets with tracking, communication, and other enrichment is the future of most open platforms.

More to Explore

About Smartsheet

Smartsheet is the best way to plan, capture, manage, automate, and report on work, enabling teams to move from idea to impact — fast. Our powerful work execution platform is trusted by over 70,000 companies, and offers exceptional speed to business value so you say yes to more ideas, more customers, and more revenue.

Smartsheet Website   Smartsheet Website