TechValidate Research on Smartsheet

These pages present data that TechValidate has sourced via direct research with verified customers and users of Smartsheet. TechValidate stands behind the authenticity of all published data. Learn more »



1,328 Customers Surveyed

11,264 Data Points Collected

50 Published TechFacts

18 Published Case Studies



Selected Research Highlights


Smartsheet Customer Testimonial

MB Associates Use Case

We use Smartsheet to plan projects and produce monitoring reports in a timely order. Also, individuals have their own report we use for one to ones. Previously all kept separately in Excel so we were not able to report on progress.

Mandy Barnett, CEO, MB Associates

Smartsheet Case Study

North Carolina Department Of Transportation

Introduction

This case study of North Carolina Department of Transportation is based on a May 2018 survey of Smartsheet customers by TechValidate, a 3rd-party research service.

“We keep track of our awarded monies on different types of funding (federal, state, STI) spreadsheets. We recently lost valuable information in one of the spreadsheets. However, with the “History” feature, we were able to track what was inadvertently deleted and recover the information. Priceless!"

“Smartsheet has improved my team’s project management performance and visibility.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Smartsheet:

  • Agrees that the following are key criteria when evaluating a technology partner such as Smartsheet:
    • Easy deployment/low change-management requirements
    • Centralizing projects into one view
    • Easy to use and robust mobile app
  • Agrees that the following were important to its decision in selecting Smartsheet as a technology partner:
    • Ease of use/likelihood to adopt
    • Mobile app
    • Robust and versatile enough to handle even their biggest projects
    • Flexibility of tool and control
    • Allows more than one person to use at the same time
  • Experienced the following challenges before implementing Smartsheet:
    • Getting approval from their fiscal department (State Govt.)

Use Case

The key features and functionalities of Smartsheet that the surveyed organization uses:

  • Currently uses Smartsheet for the following:
    • Safety (e.g. Increase documentation accuracy during inspections, maintain comprehensive logs without additional steps, and accelerate resolution by connecting the right people at the right time.)
    • We had data (spreadsheets) located all over the place on our server. Smartsheet keeps everything centralized.
  • Uses the following Smartsheet integrations:
    • Microsoft Office 365
  • Currently uses the following Smartsheet features:
    • Forms
    • Automated approvals
    • Formulas
    • Financial spreadsheets are our main use

Results

The surveyed organization achieved the following results with Smartsheet:

  • Saves 11-15 hours a week since using Smartsheet.

Smartsheet Case Study

Exchange Solutions Inc

Introduction

This case study of Exchange Solutions Inc. is based on an April 2018 survey of Smartsheet customers by TechValidate, a 3rd-party research service.

Smartsheet’s alignment with SOC2 & PCI certifications is critical to our sense of security.

Challenges

Exchange Solutions experienced the following challenges before implementing Smartsheet:

  • Keeping information up-to-date
  • Poor ability to identify and mitigate risks
  • Inefficient issue resolution review and tracking
  • Lack of tool flexibility and control

The following were key criteria when evaluating a technology partner such as Smartsheet:

  • Visibility to security practices
  • Transparency of privacy practices
  • Visibility into compliance practices
  • Fulfillment of organizational security requirements
  • Identity and access management capabilities

Use Case

Exchange Solutions identified the following as important factors when deciding to select Smartsheet as a technology partner:

  • Enterprise-grade
  • Security
  • Encryption
  • Advanced threat management
  • Automated provisioning
  • Global security controls

And now, Exchange Solutions uses Smartsheet for the following:

  • Digital transformation
  • Vendor & contract management
  • IT & Dev Ops ticketing
  • Cross-functional reporting

Results

Exchange Solutions identifies the following as security benefits of implementing Smartsheet:

  • Improved ability to track and resolve issues
  • Centralized point for collaboration
  • Tool flexibility and control
  • Helps me do better work faster
  • Saves 11-15 hours a week since using Smartsheet

Smartsheet Customer Testimonial

Oregon Department of State Lands Use Case

The agency’s strategic plan is documented on Smartsheet. Included are tasks for all agency groups. Sharing this information online helps communication and collaboration between all groups.

Eric Andersen, IT Project Manager, Oregon Department of State Lands



More to Explore



About Smartsheet

Smartsheet is the best way to plan, capture, manage, automate, and report on work, enabling teams to move from idea to impact — fast. Our powerful work execution platform is trusted by over 70,000 companies, and offers exceptional speed to business value so you say yes to more ideas, more customers, and more revenue.

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