TechValidate Research on Smartsheet

These pages present data that TechValidate has sourced via direct research with verified customers and users of Smartsheet. TechValidate stands behind the authenticity of all published data. Learn more »

1,308 Customers Surveyed

11,085 Data Points Collected

50 Published TechFacts

18 Published Case Studies

Selected Research Highlights

Smartsheet Case Study

Digi-Key Corporation


This case study of Digi-Key Corporation is based on a February 2018 survey of Smartsheet customers by TechValidate, a 3rd-party research service.

“With Smartsheet we have ease of use for both admin functions and user functions.”


The business challenges that Digi-Key Corporation:

  • The inability to easily collaborate
  • Siloed information
  • The inability to easily collect data
  • Slow, manual processes
  • Lack of team memeber accountablility

Use Case

The key features and functionalities used by Digi-Key Incorporated:

  • Using Smartsheet in conjunction with:
    • Microsoft Office 365 applications
  • Using the following integrations:
    • Microsoft Outlook add-ons
    • Using single sign-on integration to authenticate Smartsheet license using their Microsoft credentials
    • Using Microsoft Power BI to analyze Smartsheet data
    • Exporting Smartsheet data to either Microsoft Excel
  • They are also using the following features from Smartsheet:
    • Alerts and Actions
    • Sights/Dashboards
    • Comments
    • Forms
    • Sharing Rows
    • Smartsheet Mobile


Digi-Key experienced the following benefitted in the following ways since using Smartsheet:

  • Making better, more informed decisions
  • Making decisions faster
  • Increased work efficiency
  • Improved visibility
  • Reduced resource time investment
  • Accelerated data gathering
  • Streamlined communications
  • Saves 6-10 hours per week using Smartsheet.
  • Saw a return-on-investment in 3-6 months.

Smartsheet Case Study

Oklahoma Department Of Transportation


This case study of Oklahoma Department of Transportation is based on a May 2018 survey of Smartsheet customers by TechValidate, a 3rd-party research service.

“Compiling reports from our PMs was time consuming and arduous but with dashboards each PM services their own input and changes are automatically rolled up. No longer have to rebuild reports manually if late data is introduced.”

" Smartsheet has improved my team’s project management performance and visibility."


The business challenges that led the profiled organization to evaluate and ultimately select Smartsheet:

  • Agrees that the following are key criteria when evaluating a technology partner such as Smartsheet:
    • Easy deployment/low change-management requirements
    • Collaboration enablement
    • Centralizing projects into one view
    • Easy to use and robust mobile app
    • Easy to use/self-serve reports and dashboards
  • Agrees that the following were important to its decision in selecting Smartsheet as a technology partner:
    • Ease of use/likelihood to adopt
    • Features (reports and dashboards)
    • Mobile app
    • Flexibility of tool and control
  • Experienced the following challenges before implementing Smartsheet:
    • Difficulty keeping project budgets and schedules up-to-date
    • Poor collaboration across teams
    • Difficulty tracking activities of multiple vendors
    • Difficulty tracking and re-allocating resources
    • Time wasted tracking down information, keeping entire team on same page

Use Case

The key features and functionalities of Smartsheet that the surveyed organization uses:

  • Currently uses Smartsheet for the following:
    • Field Operations (e.g. Improve project documentation, capture issues in real time, increase collaboration among project teams, vendors, and clients, and save time with accurate resource management.)
    • Vendor & Contract Management (e.g. Seamlessly manage vendor onboarding and paperwork, maintain auditable records without additional work, quickly identify and mitigate risks, and manage punch lists.)
    • Cross-Functional Reporting (e.g. Enable collaboration across stakeholder groups, control vision and resources, and gain unprecedented visibility with roll-up reporting and dashboards.)
  • Currently uses the following Smartsheet features:
    • Forms
    • Dashboards
    • Automated approvals
    • Formulas
    • Card view
    • Charts


The surveyed organization achieved the following results with Smartsheet:

  • Saves > 20 hours a week since using Smartsheet.

Smartsheet Customer Testimonial

Arvada Fire District Use Case

By creating a Smartsheet dashboard, our station captains now have a single page to view and to access multiple applications, sheets, forms and links to other sites. This helps reduce the time it takes for them to get the data they are looking for and it also reduces the amount of time our IT staff spends re-sending links and locations to the resources.

Phillip Trujillo, IT Analyst, Arvada Fire District

Smartsheet Customer Satisfaction Rating

An Engineer at a Fortune 500 electronics company would be very likely to recommend Smartsheet for this reason:

The sharing functions are very well thought out, the interface is clean and easy to use. Smartsheet is responsive to users needs and feedback, and the price is very reasonable.

More to Explore

About Smartsheet

Smartsheet is the best way to plan, capture, manage, automate, and report on work, enabling teams to move from idea to impact — fast. Our powerful work execution platform is trusted by over 70,000 companies, and offers exceptional speed to business value so you say yes to more ideas, more customers, and more revenue.

Smartsheet Website   Smartsheet Website