TechValidate Research on Siemens Healthineers Services/Digital Health Services

These pages present data that TechValidate has sourced via direct research with verified customers and users of Siemens Healthineers Services/Digital Health Services. TechValidate stands behind the authenticity of all published data. Learn more »



609 Data Points Collected

30 Published TechFacts

9 Published Charts

1 Published Case Study



Selected Research Highlights


Siemens Healthineers Service Contracts Customer Research

When asked to rate the importance of shared financial risk/benefit with service partner when evaluating a service provider to perform maintenance and repair on imaging equipment, organizations said:

Not at all important: 0%
Slightly important: 11%
Important: 28%
Very important: 17%
Extremely important: 44%

Siemens syngo Workflow Case Study

Medium Enterprise Health Care Company

Introduction

This case study of a medium enterprise health care company is based on a May 2018 survey of Siemens syngo Workflow customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Powerful, do-anything application.”
— PACS Administrator

Challenges

  • Biggest impact of syngo Workflow in addressing workflow challenges:
    • Being able to maintain a high standard of quality of care through access to relevant data

Use Case

The key features and functionalities of Siemens syngo Workflow that the surveyed company uses:

  • Reports that their implementation consultant offered expert advice and helped them exceed their goals.
  • Reports that their syngo Workflow support programmer is an expert on all aspects of the system and relentlessly pursues a resolution.

Results

The surveyed company achieved the following results with Siemens syngo Workflow:

  • Is happy with their syngo Workflow system.
  • Reports that their last syngo Workflow System upgrade was successful.
  • Syngo Workflow makes life easier because they spend:
    • Less time searching for patient data and records

Siemens Healthineers Service Contracts Customer Research

When evaluating a service provider to perform maintenance and repair on imaging equipment, rate the following attributes that are most important for your organization.

Not at all important Slightly important Important Very important Extremely important

Limited interruption time during high patient volume times to maximize throughput
Speed of service response/resolution and parts availability
Shared financial risk/benefit with service partner
Cost predictability (no unforeseen parts and labor expenses)
Flexibility in service deliverables
Level of equipment coverage aligned to level of patient volume and criticality

Siemens syngo Workflow Customer Statistic

89% of surveyed organizations report that their syngo Workflow support programmer is an expert on all or many aspects of the system and relentlessly pursues a resolution or can usually resolve the issue in a timely manner.

89%

Siemens Healthineers Service Contracts Customer Statistic

86% of surveyed organizations say if service providers perform Preventative Maintenance (PM’s) and non-urgent service requests during off-peak or after-hours, this would have a positive impact on throughput volumes.



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