Original Research on ServiceNow

ServiceNow Customer Statistic

9 out of 10 students would take ServiceNow training for future projects

91% of surveyed organizations said they agree that they would revisit ServiceNow training for future projects.

91%

ServiceNow Customer Review

5/5 Stars

Would you recommend ServiceNow's technical training?

ServiceNow Case Study

Small Business Banking Company

Introduction

This case study of a small business banking company is based on an April 2022 survey of ServiceNow customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

I’m impressed by the functionality, the ease of use, and by the enthusiasm that people have for ServiceNow.

Challenges

Took the ServiceNow Technical training for:

Leveraging the ServiceNow platform for business outcomes

Drawbacks of not taking formal training:

Wasted IT investment
Unhappy end-users

Use Case

ServiceNow solutions they use:

IT Service Management

Took ServiceNow training to:

Increase their productivity and efficiency on the job
Boost their resume with new skills
Gain credibility with certifications
Help their organization optimize its investment in ServiceNow

Results

After taking the ServiceNow Technical training – They gained a deeper understanding of ServiceNow products and the implementation process

Experienced the following benefits as a result of ServiceNow training:

Increased productivity in their current role
Are significantly more effective in their current role
Extracted greater value from their ServiceNow products
Took on greater responsibility at work
Gained confidence with using the platform capabilities and features

Statements they agreed with:

ServiceNow training had a positive impact on my job and career
Training makes me more likely to expand my use and adoption of ServiceNow solutions

As a result of the training, they have been able to increase productivity in their current role to a substantial degree.

In regard to taking the corresponding certification exam, they were prepared as a result of completing the ServiceNow training.

ServiceNow Case Study

Global 500 Transportation Services Company

Introduction

This case study of a Global 500 transportation services company is based on a July 2020 survey of ServiceNow customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ServiceNow:

Said the following led them to take ServiceNow Technical training:
- A brand new deployment

Use Case

The key features and functionalities of ServiceNow that the surveyed company uses:

Is leveraging the following ServiceNow business fuctions:
- IT Service Management and IT Asset Management
Took their Technical training classes during the implementation of ServiceNow.

Results

The surveyed company achieved the following results with ServiceNow:

After their ServiceNow Technical training have experienced the following:
- Learned new capabilities
Has increased their ServiceNow platform usage by 25-50% as a result of their training.

As a result of their training are now using 25-50% of the ServiceNow platform.

When asked their level agreement with the following statements, they said the following:
- they would revisit ServiceNow training for future projects: strongly agree
- ServiceNow training had a positive impact on their ability to be successful in their job: agree
- they have more confidence with the platform capabilities: agree
- they are more likely to expand their use and adoption of ServiceNow solutions: strongly agree

ServiceNow Customer Research

Where training impacts Servicenow customer success the most…

Which of the following benefits have you experienced since your ServiceNow training?

Learned new capabilities	94%
Functionality improvement	61%
Efficiency improvement	56%
Performance improvement	39%
Reduced support incidents	13%

ServiceNow Customer Research

Primary drivers for training demand…

What led you to take the ServiceNow Technical training?

Increase adoption	37%
Leverage the ServiceNow platform for business outcomes	52%
Brand new deployment	32%
Platform upgrade (new business functions added)	23%
Transitioning from a different supplier	13%
Pre-implementation expertise	23%
Other	15%

TechValidate Research on ServiceNow

These pages present data that TechValidate has sourced via direct research with verified customers and users of ServiceNow. TechValidate stands behind the authenticity of all published data. Learn more »

About TechValidate Research

Selected Research Highlights

9 out of 10 students would take ServiceNow training for future projects

Would you recommend ServiceNow's technical training?

Small Business Banking Company

Introduction

Challenges

Use Case

Results

Company Profile

About ServiceNow

Global 500 Transportation Services Company

Introduction

Challenges

Use Case

Results

Company Profile

About ServiceNow

Where training impacts Servicenow customer success the most…

Primary drivers for training demand…

More to Explore

About ServiceNow

ServiceNow gives you the power to make work, work better—no matter the circumstances. So employees can be productive, wherever they are. And customers can get what they need, when they need it.