TechValidate Research on ServiceNow

These pages present data that TechValidate has sourced via direct research with verified customers and users of ServiceNow. TechValidate stands behind the authenticity of all published data. Learn more »



565 Customers Surveyed

4,808 Data Points Collected

8 Published TechFacts

16 Published Charts

3 Published Case Studies



Selected Research Highlights


ServiceNow Case Study

Global 500 Transportation Services Company

Introduction

This case study of a Global 500 transportation services company is based on a July 2020 survey of ServiceNow customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ServiceNow:

  • Said the following led them to take ServiceNow Technical training:
    • A brand new deployment

Use Case

The key features and functionalities of ServiceNow that the surveyed company uses:

  • Is leveraging the following ServiceNow business fuctions:
    • IT Service Management and IT Asset Management
  • Took their Technical training classes during the implementation of ServiceNow.

Results

The surveyed company achieved the following results with ServiceNow:

  • After their ServiceNow Technical training have experienced the following:
    • Learned new capabilities
  • Has increased their ServiceNow platform usage by 25-50% as a result of their training.
  • As a result of their training are now using 25-50% of the ServiceNow platform.
  • When asked their level agreement with the following statements, they said the following:
    • they would revisit ServiceNow training for future projects: strongly agree
    • ServiceNow training had a positive impact on their ability to be successful in their job: agree
    • they have more confidence with the platform capabilities: agree
    • they are more likely to expand their use and adoption of ServiceNow solutions: strongly agree

ServiceNow Customer Statistic

Expand your use and adoption

85% of surveyed organizations said they agree that they are more likely to expand their use and adoption of ServiceNow solutions.

85%

ServiceNow Customer Research

Primary drivers for training demand…

What led you to take the ServiceNow Technical training?

Increase adoption
37%
Leverage the ServiceNow platform for business outcomes
52%
Brand new deployment
32%
Platform upgrade (new business functions added)
23%
Transitioning from a different supplier
13%
Pre-implementation expertise
23%
Other
15%

ServiceNow Case Study

Large Enterprise Banking Company

Introduction

This case study of a large enterprise banking company is based on a September 2020 survey of ServiceNow customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ServiceNow:

  • Said the following led them to take ServiceNow Technical training:
    • To leverage the ServiceNow platform for business outcomes
    • A transition from a different supplier

Use Case

The key features and functionalities of ServiceNow that the surveyed company uses:

  • Took their Technical training classes after the implementation of ServiceNow.

Results

The surveyed company achieved the following results with ServiceNow:

  • After their ServiceNow Technical training have experienced the following:
    • Learned new capabilities
  • Has increased their ServiceNow platform usage by 50-75% as a result of their training.
  • As a result of their training are now using 50-75% of the ServiceNow platform.
  • When asked their level agreement with the following statements, they said the following:
    • they would revisit ServiceNow training for future projects: agree
    • ServiceNow training had a positive impact on their ability to be successful in their job: agree
    • they have more confidence with the platform capabilities: agree
    • they are more likely to expand their use and adoption of ServiceNow solutions: agree

ServiceNow Customer Research

92% of customers agree that training has made them more confident with the platform capabilities

When asked the level of agreement that when asked if they have more confidence with the platform capabilities, organizations said:

Strongly agree: 49%
Agree: 43%
Somewhat agree: 7%
Disagree: 1%

ServiceNow Customer Statistic

ServiceNow Technical training improves customer functionality

After their ServiceNow Technical training, 61% of surveyed organizations said they had functionality improvement.

61%


More to Explore



About ServiceNow

ServiceNow gives you the power to make work, work better—no matter the circumstances. So employees can be productive, wherever they are. And customers can get what they need, when they need it.

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